Sudden Printing

The guy that was there was very friendly. I went there to get a document notarized but the notary public was not in. The guy said he would give me a call when the notary person gets in. I never got a call. But if you are lucky enough to get the notary public, it is $ 10 cash only, according to the sign. The shop was nice and orderly. I have not gotten any printing services from here.

I have been a long time customer of 26 Years dealing with Sudden Printing when they were a small independent business before the business sold to a new owner. The new owner is like night and day. 3 part patient forms are difficult but not impossible, they cost a lot. The last order I received from them was severely wrong. I told them what I wanted on the new forms which consisted of only changing ONE THING. To make sure there was no confusion I had them send an employee with the new form so my staff could proof read it and make sure everything was correct; which it was. When I received our new shipment there were many things changed. It looked like one of our older forms from 2007 (which has changed quite a bit since then). I called the owner with these complaints and he wouldn’t hear me out. He kept repeating that the forms were right and that my staff said they were correct. When I tried to reiterate that the form my staff proof read was correct but what I received was different he wouldn’t hear it. I then proceeded to tell him he has lost me as a customer and his response was that he had bigger clients and I wasn’t the only customer with patient forms. From one business owner to another I would not treat my clients this way.

I’ve been using Sudden Printing for the past 5 years. I believe my boss has been ordering his business cards from them much longer.
They offered me a great quote on business envelopes, which I was getting somewhere else, and I saved 25%, which is great, especially in this economy.
Then things went downhill. They used to be good about responding to email, having orders ready in a few days, yet once it took over a week, with no explanation, no apology, nothing. They no longer let me know when the orders will be ready, and the past few times I have to contact them to REMIND them about the order.
The last time I ordered business cards, they came on 80# stock instead of the usual 100# stock. It was off by 1 mm, which doesn’t sound like a lot, but when you’re talking business card size, it’s a big deal. The guy on the phone said he made a mistake and asked if I wanted them corrected. Of course I did, but he then had the audacity to tell me he would have to charge me for his mistake. When I pointed it out to him, he said «no, i didn’t say I made a mistake» My response, «you do realize I work for a law firm that litigates? Yes, you said you made a mistake and used the sample card that was 80# stock.» He told me he would have to wait for the owner to figure out what to do.
The owner did fix the issue and gave me the correct cards (which I did not have to pay for) but my next order that I placed was evidently sitting there until I reminded them about it. And when I had to place another order at the time I reminded them of an existing order, they are too lazy to give me a correct quote. it’s just $X + tax.
They started out great, and since then, they have become complacent. Maybe they think they have already acquired me as a customer and earned my loyalty. They should think again.

I wouldn’t exactly call that «heavy stock».
Remind me not to order sight-​unseen over the phone.

I tried to order business cards from them, but in the middle of our email discussion figuring out the art situation, they just stopped responding to my emails. Several days after I sent the file, I emailed again asking if what I sent was what they needed. No response. Sorry, I have a deadline.
Several days later I emailed again telling them I was going with someone else. Not even that got a response.
On top of this, on the phone they told me that their website is broken, so nothing you submit through it gets to them. But there was nothing on the site saying this.

Fantastic business savvy. In a down economy, they are able to give the best quality at the best price. Would highly recommend it.

I have a voodoo thing going on with this place. This is where I bring my important faxes.
They have copiers and paper and a parking lot. And a rack of cards that they rarely change out. I should know, I read them over and over again every time I go to do a fax. Which is about twice a year.