T-Mobile

We got amazing customer service from T-​Mobile. Jorden was amazingly helpful and patient helping us choose a plan that did everything we needed including personal hotspots.
We walked into AT&T as AT&T customers looking for minimal hotspot use since Century link can not service our condo unit and Comcast has horrendous customer service and refuse to deal with them. AT&T had minimal options and high rates. It didn’t help that we got an email telling us that AT&T was upping the contracted rate for unlimited data. Isn’t that the whole point of a contract?
Walked into T-​Mobile and found a solution to getting internet in our home with personal hotspots, unlimited data that doesn’t slow after certain limits are reached, unlike AT&T, and unlimited talk and text.
Just looking at the numbers it was a good deal and the customer service and amount of time Jorden spent making sure we got to take advantage of all of their specials, and setting up and transferring our phones really made me appreciate them as a company!
Thank you!

T-​Mobile is the worst decision I have made in a long time. They are a company of liars. They claim great service and cheap prices but the phone service is absolute garbage and they are one of the most expensive. I just wish the phone was reliable and I could do things like make calls inside.
This particular T-​Mobile store is a joke. They are always confused and running around like they have no idea what they are doing. They don’t know their own policies and will lie to make the sale.
Definitely don’t get the Jump service. It is a ripoff. They claim you can just swap you device and upgrade, yet I go in and they tell that they might charge me 350 when I return the phone because it has some scratches, and that it would be a 100 dollar deposit to swap. Excuse me? The service I’ve been paying for monthly says I can exchange for $ 0. But hey, their lies are par for the course.
T-​Mobile is terrible. It’s back to ATT who was great for years.

Got racially profiled, not helped with my problem, and finally I was patronizingly told that I could ‘sit at a sofa and call customer care’ if I wanted to!

I can’t believe I haven’t written an update! About 1 ½ years ago, I dropped T-​Mobile like a hot fucking potato. AT&T is my new carrier and I’m generally pleased with their service and pricing. Oh, and my iPhone KICKS ASS. I’m never going back to a Samsung or any other phone for that matter. I like to affectionately refer to T-​Mobile as Tijuana Mobile now.

Just moved from Australia and went in for advice. Danica was truly amazing. Great advice and so friendly. Had my and my wife’s phone going in minutes with checking along the way to make sure it was right. We even talked kids whilst she processed things. Super impressed.

I am so pleased with T-​Mobile for two reasons: Mack, a very helpful associate there and the no money down phone purchase program. More importantly, I am writing to show my total satisfaction with the service Mack provided. I went in on my lunch break and was very pressed for time. Mack immediately picked up on the fact that I was in a hurry and made the process of getting the new I-​Phone 6 as smooth as ever! He had me in and out of there quickly and was super patient with my nervious energy. So if you are planning on going in there, ask for him, he’s great!

i usually go to the Northgate Store and the service is always great. However, to much disappointment, the downtown location is a very different story.
My «technician» or «sales associate» was RACHEL.
1. She asked me how my day was going 2 times in 5 minutes. The fact that she said he had slept all day probably contributed to the fact.
2. I needed help to transfer the stuff (contacts, pics) from my old phone to the new one. She said the store would only transfer contacts because it would take so much time. Well, that’s called «customer service», okay? Later I found out by myself that there was an app for that. She should have told me. Or, did she know about it at all???
3. I asked her about the feature to use the finger print to unlock the phone. Being too sleepy and uninterested, she did not actually answer my question. At this point, I gave up.
4. She was acting more like a high school kid. I am not saying that there is anything wrong about being a high school kid but one needs to act in a professional manner according to the context at the moment.

The service was great I was served by Abel who was super helpful and fast. He made the selection of a data only plan easy for my holiday and after talking with him I upgraded from the $ 30 to the $ 40 plan which gave me 5 gigs instead of 3 gigs. I would recommend visiting this store and asking Abel to help you as he was very polite and made the whole process painless.

Back in May I went in to see what was offered and hoping with my credit would be able to get a new plan/​contract and phone, I was able to and the service was great. Amazing help, wasn’t heavily pressured into anything I wasn’t interested in. Love my phone and phone plan.

My most recent phone from t-​mobile was the Samsung Galaxy S4, two months after I got the phone I took it out of my pocket and the screen would not turn on. I called and arranged to get a «new» phone. I had a package sent to me from Texas, right when I opened and turned on the phone a kaleidoscope of rainbow pixels covered half the screen. I asked why a new phone would be doing this and an employee of T-​mobile enlightened me that all the replacement phones are actually refurbished! I wondered then if the people who put together these refurbished phones even turned them on to see if they worked. I honestly wish I could title this not so short story as «A Series of Unfortunate Events», but then again I suppose that would be copy write infringement.
Once again, T-​mobile sent me another refurbished phone. I opened up the package and to my surprise it seemed fine, but within a day of using it every once in a while colored pixels would cover the screen and the phone would freeze. Ah, the joy of refurbished phones put together by what are most likely blind and duel left handed people which are perhaps missing half their brains as well. I sent yet another phone back to be sent a series of broken phones.
The next one the screen didn’t even turn on.
The one after that the camera didn’t work.
This is my fifth broken phone from T-​Mobile, I’ve been playing this game of hot potato for months now, only to have paid approximately $ ⁴⁰⁰⁄₆₀₀ I owe on this phone/​these phones. My fifth phone worked the longest with a comparatively long run of 6 months. Now phone number 5 charges on and off taking it 12 hours to charge 50%. So all in all I’ve paid $ 400 for 9 months of partially working S4’s, if even that. I could have bought a PS4.
They say my only option is to keep getting sent refurbished phones OR to get an upgrade where I will have to pay for yet another fun filled phone! They said the best they can do is to take the $ 200 dollars off the next phone because that’s the amount I owe. However, I ask them and myself why did I even pay $ 400 for nine months of a partially working phone?
I have been a T-​Mobile customer since cellphones started coming into existence to the general consumer market. However, if this is how things are going to be between us T-​Mobile, I’m afraid it’s just not going to work out. I’m eloping with Verizon tomorrow, and I hope everyone else chooses to avoid T-​Mobile and perhaps avoid Samsung phones in general as the excuses they gave me blaming this on each other makes it discernible who is really at fault here. Learning lessons doesn’t need to be hard when you can simply learn from other people’s mistakes. Hope this helps.

Great service. Could use a larger selection of phones. T-​Mobile has great plans. The place could use someone with a little more technical knowledge. I bought my phone at target to save about 20℅.

Came in today to get some help on my parents account. Tony was super courteous, helpful, and knowledgable. Definitely a great customer service experience.

Walked in to try to get a prepaid line. Guy tells me I can’t get the plan in store as they only offer other more expensive plans. Since I knew that you can take your SIM card and activate it online yourself to get a prepaid line, I asked if I could just get a SIM card. Guy says sure and sells me one but only gives me the card. You need the other contents that come with the SIM card such as the activation number to go online and activate. On top of that, I asked if they could cut my SIM card for me because I needed a nano SIM. Guy tells me they don’t have any SIM card cutters but I point to the one right next to him and he gives in and cuts it for me. Overall a pretty terrible experience

T-​mobile is horribad. No cellular service in my area of Washington (where they’re based btw) and when customer service was contacted about my problem they sent me a cell signal booster for my home, where I get WiFi and don’t need cellular service. But when I’m not home and have no service I can’t plug this large booster in and make a call. So I WiFi hop and am stuck paying way too much for a phone I can only use at home or wherever there is free wifi. Lame lame lame.

Still the worst ever. Walk in with a problem and not even let me try. Nope, we can’t help. Walked down to Verizon a block down. They fixed it and I’m not even with them.

I stopped in on New Year’s Day, looking for some information on T-​Mobile but not quite ready to make the switch from my current carrier. It was only a matter of time, really — I just had to wait on a few things before transferring my service. So I decided to go into the store to get some human interaction and see what information I might have missed in my own research.
I met Tylor as soon as I walked in and immediately made my story plain — just here for more information and a cost breakdown, not looking to switch my service that day. Tylor was eager and willing to work with me even though he knew he wasn’t going to get a sale out of me. He was helpful, informative, and took me through my options and made me aware of benefits I had only vaguely encountered in my research. I was there with a friend who had been a T-​Mobile customer for longer than I’ve owned a cell phone, and she had questions of her own, which started to confuse my understanding of the otherwise straightforward information. He handled both of our incessant questions with ease and grace and really gave off the impression that he was happy to help.
I had to leave Seattle before I was able to make the switch, but I would highly encourage you to check out this shop and give Tylor your business (because I could not). I left that store very satisfied and impressed!

Upon the closure of my latest 2 yr tenure with AT&T, I’ve decided to make my 1^st switch and T-​Mobile is the experiment. However, this is mainly for my service visit:
Some brief perusing and Derick approached me. From greet to ‘green’, he seemed like he was a maintained, composed professional who was rather knowledgeable of their products (some gaps but some aren’t perfect) and I didn’t feel a threshold of being rushed or pressured. Even when he mentioned all the extra stuff, he really just «stated» them and not «shoved» them over to me.
Lunch time is somewhat busy for them.

My four-​star review of this particular T-​Mobile location is based on the help I’ve regularly received here when I’ve had a phone problem; not based on their phone customer service or quality of coverage, etc. Because I’m on a family plan, new plan/​new phone negotiations haven’t happened here (unfortunately because the people here seem much more helpful).
I’ve had help to quickly resolve problems from losing a phone abroad and my options to replace given that I wasn’t eligible for a replacement phone and very recently with a couple visits dealing with technical issues with my phone. Jinni in particular has been awesome several times.

I went to get a micro sim card from the downtown store ‘cause it’s the closet to where I live. The first guy that helped me did an okay job except that he had a hard time explaining things to me and pressured me to sign up for my non-​contract plan there. I had to leave the store to go get an activation number from AT&T. The customer service in AT&T vs t-​mobile is like night and day. I was put into a queue via an ipad and when it was my turn, a gentleman came up, introduced himself, and shook my hand. He gave me the number and I trudged back to t-​mobile.
The second guy to help me seemed like he couldn’t care less. He asked if I wanted to wait around until a computer was free or just do it at home, but kinda in a lackadaisical kind of way. A computer opened up. He did some stuff then said something I couldn’t really hear and then told me it would take longer because of whatever he said so I should call.
The customer service here is spotty, which is only more evident when dealing with the exceptional service at AT&T, but I guess you get what you pay for.

Upon declining a new phone plan, the customer service representative said (to my best recollection):
«Yee-​aah. Whatever you want. I mean, it’s a no brainer. I was trying to give you an obviously better option. But, yeh. Whatever you want.»
The downtown location has a larger selection of phones than other T-​Mobile stores, but «yeah, whatever.»
I recommend calling T-​Mobile for customer service instead of visiting local stores.