T-Mobile

This is really a review of T Mobile in general, I’m sure the folks at the store are ok but like all T Mobile employees they are trained to sell, and will ruin a perfectly nice exchange by trying to upsell. But my real issue is with their corporate billing department. Twice now they have cut off my phone service even though a check has been mailed to them well before due date. This means their check processing is taking about 6 weeks! So then I have to go on line, pay the bill, for the second time, to get my phones reconnected. Then they process the check, effectively getting themselves prepaid by a month. Scummy No?
THe initial set up was a nightmare too, we have 8 lines and it took, literally, 16 hours thats SIXTEEN HOURS on the phone to get all lines ported over, to the correct phones, and the correct time,
All cell phone companies are awful to deal with, only health insurers are worse, but T Mobile have set a new low bar in my opinion. Steer Clear!!!

Huge props to Jen W. She was super friendly on the phone as well as in person. Upgrading my phone has never been so easy! Thank you Jen for your extraordinary customer service and making sure I was taken care of.

Michael N. was very helpful moving everything from my wife’s old phone to her new one. He was careful, funny and helpful. In general, the people at this store are very knowledgeable and really go out of their way to help.

Not sure where they got this Michael N guy but they should do what ever they can to keep him! He is highly intellectual, not only about phones, accessories but real world technologies. I bet this guy could scan your icons on your home screen and tell you your story. I’ve been to many other T-​Mobile locations, heck I used to work for T-​Mobile in California, and I find it important to be able to ask questions not only detailed about their network but also about phones outside their network and what they have to offer. I went in an got myself and my wife a new phones utilizing Jump and Binge. In no time I had my LG V10, and a rose gold iPhone for the wife. He did a great job detailing out all the bells and whistles of my new phone. Only thing, which is not his fault, they did not have a case for my phone. Oh well, its not like the old days of cellphone carriers, where you could talk them into a free one anyways ;-)

Jen went above and beyond for me today. She completely fixed a mess from another store and completely took amazing care of me and my needs. She made multiple phone calls to get to the bottom of my problems, and was genuinely concerned with getting me the best deal. Thanks Jen!

I was dreading coming in to change my phone service over to T-​Mobile — the company had a plan I was interested in, but all my previous experiences with every phone company have been terrible (including experiences with T-​Mobile a few years ago). So I was shocked and delighted to be met by Michael N., who was friendly, helpful, knowledgable, and quick. Quite a rarity. Thumbs up.

Michael N is the man! He can answer every question you got. Very awesome customer service! You guys have a very good one, never let him go!

Michael N. could start his own customer service training biz. Seriously. He is not only genuinely warm and funny, which sets the comfort dial to «relax,» but gets focused fast on what you are asking for. Michael is packed full of technical know how, and will eagerly search way beyond his personal fact file. He can track down solutions to iPhone issues like a scientist hunting for an obscure insect in tropical underbrush. The perfect person to help the far from tech-​savvy. Really.
Hariana C.

Michael N. is as good as can be. I needed a phone fast… and he delivered! Happy camper. Thanks so much!

I came in today to switch over plan and get a new phone. My retail associate Patrick was extremely helpful, friendly and patient. We had a ton of issues with my new phone and transferring data and my old number over, but he persevered and did all he could. Thanks!

I had to go to T-​Mobile today and get an iPhone. I was immediately greeted by a very nice young man, Michael N. He was friendly, polite, knowledgeable, and put my mind at ease about transferring all my stuff from my new phone. Though the store was busy, he didn’t make me feel rushed and answered all my questions.

Called this stores today to make sure automatic pay for my old cell phone has been canceled. The greeting was something along the line of «Welcome to T-​mobile, my name is Kevin, may I interest you in XYZ.» WTF? No, I don’t want extra things. Of course, I said, no. He proceeded to be rude and told me he can’t talk to me on the phone and I have to call the 611 number. If he can’t talk to me, then T-​mobile on 611 shouldn’t be able to talk to me either! OMG.
Got new phones last week and nice service, but seriously, they tried really hard to sell me things (that I know nothing about)!

I’ve used T-​Mobile twice and never once had an issue with billing, poor connection, or rude staff. Way better than Verizon.

Changed to a 3. Went back inwhen the hyper guy was not there and got a fair explanation from another. I still need to carefully cinsider phone service as well as ‘hidden costs” with thoughtful sales people, it can be done. There is a way to sell things and to help people feel comfortable in a sales setting. There is a way to repel people. People resonate with different ways.
I didn’t like the loud effusive way I was greeted or the wordy explanation from the manager about how he explains and educates. He’s too selly, He would benefit from taking a breath and slowing down reading customer– likely also not drinking so many coffees. I called today to talk it over with a manager and it was the manager who greeted me yesterday. Their way is not my way.
3 years ago I found a cellphone and brought it to this store so they could figure out whose it was and return it. the people were calm friendly and laid back enough for me to have a good feeling.

I wish I can give more than 5 stars. I had a lot of bad experience with T-​mobile. Because the representative in the past, they mess up a lot of things to my family account and give a lot of unclear, wrong information. So I basically lost trust on them. Until I found MICHAEL N. and get to work with him. He is the best at his job. He know what to do to help you as long as it is reasonable. He always try to do the best for us. Thanks MICHAEL N. for all you have been doing for us. We are really appreciate that. Big Thank you to you again. I wish all the representative can do the good job like MICHAEL N. So no more frustrate problem for customer.

Good news is the employees are competent and efficient. No contract is an attractive option.
Bad news is, that in a lot of areas, their signal strength is mediocre or no service. I don’t mean the sticks but in major markets like Dallas.
No charge international data in 118 countries is what got me to signup, I work for a Chinese company, and hated buying data plans from AT&T whenever I went to China.
Just got back from three weeks in China and I can say without fear of contradictions, that their international data plan in China purely sucks. Slow to nonexistent at best, and this was in major cities. In the countryside no signal at all.
One thing that did work were the constant text messages trying to get me to pay extra for an international data plan that worked.
How AT&T is that!

Not only was adding a line and getting an iPhone 6+ insanely easy and painless, but I got unlimited data on both lines all for barely more than I was already paying per month.
Switched the BF over from AT&T. They told us that with one day shipping we would probably get the phone Friday. It came Thursday! Amazing! Also picked up a Bluetooth speaker.
This location also once let us in slightly after close when I had to leave to get money from the ATM. Thanks Justin! Great service, good company.

This is not about customer service. The reps at T-​Mobile are hip, helpful and considerate. They are empowered to try and correct things and will escalate your problem in the hopes of finding a solution. The issue is that if you go to T-​Mobile you will have a shit ton of problems! And as much as I like their customer service I’d rather not have to call them every time I leave a metro area. If you travel, don’t do it! Since leaving Verizon it seems like my cell service has taken a time machine back to 1994.
Bottom line is that I shouldn’t

I wish I could give them 0 stars. Always received awful service and they genuinely piss me off and I rarely get mad. Currently at AT&T getting a new plan although I was unable to cancel my tmobile one yet. Can’t take another second of it.

Hands down, the best experience I’ve had shopping for a phone. Props to KEVIN for being razor sharp – answered all our questions, got us signed up and set to go with phones very efficiently. The customer service here was outstanding and it makes me happy I dumped my other provider and am now with T-​Mobile.
Thanks Kevin!