The Herbalist

I appreciate the response, but regardless of your inventory methods, it is a critical and proven product and you did not have it, which means I have to go somewhere else. Which is what you don’t want, right?
Then stock it.
When you do not have a product that people need, it’s just basic economics. One sale lost here, another gained there. I just need this specific product, of which I will be buying two bottles tomorrow at — your competitor, which I already mentioned. Or, I can buy Chanca Pierdra from any number of quality sellers on
or eBay, the trend of brick-​and-​mortors being out has led me to buy ALL of my supplements from well-​stocked online merchants that simply have what I need. It’s nothing personal. The risk is all mine.
No offense. And thank you for understanding.

Just stopped by here to get something for inflammation. The staff was very friendly and helpful though I’m not totally sure how medically savvy they were (spent a long time looking through a book before recommending something to me). I’m just trying out one of their tinctures but I’ll probably be back to check out what looks like an awesome tea selection!

I just stopped in this place for the first time to get a gift for my sister and let me tell you, it’s awesome!
I was immediately greeted and asked if I needed assistance with anything. I spent probably 15 minutes talking with the gal at the counter to make the right selections. She was super warm and informative, and specially gift wrapped my purchase for me.
They have such a wide selection here. My only qualm is some of the price tags, but I will happily pay what they charge knowing I’m walking out with some quality items from a well-​informed decision.

Anytime I’m anywhere in the University area, I stop by the Herbalist and grab a Choco-​Maca shake.
It’s literally the tastiest «best for me» shake I’ve ever had.
Honestly I think most of the tinctures and herbs they sell in these stores provide false hope, but the shakes are amazing.

Great products for a great price! I had a really bad cold starting, and stopped by the herbalist for help. I purchased their cold remedy pack and a lung defend remedy and got better in 2 days! I have asthma and so colds usually hit me really hard. But not this one, thanks to the herbalist!

Excellent selection, competitive value, especially relative to other brick-​and-​mortars.

Great products, but bad service.
The first time I went to the store, I was completely ignored. The lone sales lady was talking to another lady. I waited for 10 minutes, until another customer walked in. The sales lady acknowledged the other customer, and said ‘I will be with you shortly’. I walked up to the sales person, again, she completely ignored me. I am beginning to think I was wearing an invisible coat. After another 5 minutes, I left. I drove all the way from the eastside to buy some items, and I had a car load of people waiting for me. Off track… The best thing that came out of this was discovering Herban Wellness, the best herbal shop where the owner Katya is super friendly and helpful, and her lovely dog, Abbey. I always look forward to going to Herban Wellness.
It has been about 3 years since I been there. The only reason why I ventured back is to use some groupon deals. The sales person was ringing my items in, and was interrupted by another customer who wanted to buy an item. The sales person rings in her item with mine, so you can imagine my surprise when I left the store with tea at almost $ 100. I was still in shock as I walked back to the car. The sales person approaches me as I was getting into the car, to let me know the mistake, and we went back to rectify the transaction. Good hindsight on her part. Next time I will make sure to check my receipts.
Good products, Bad service.

While I have little doubt that they are a knowledgeable and friendly team to some, their customer service skills leave something more than a little to be desired.
Briefly: walked in to solicit some advice and was prepared to purchase. A lazy and slow Saturday afternoon, their was one assistant in there, talking to one lone customer. The assistant did not acknowledge my entry into the store and continued to be talked at by the other customer. OK, fine. I’ll browse, there’s no-​one else here to obstruct my view of any of the items, I thought.
5 minutes passes, the phone goes, the assistant ceases conversation and answers the phone, puts the phone down and then moves over to the other side of the store where the other customer had now moved to, still unwilling to acknowledge my presence. I wait some more, looking at some of the bottles on the shelves… and wait… and wait… I want some advice but I am not going to interrupt the «meaningful» dialogue between these two.
Eventually, I put a bottle I had in my hand back on the shelf and walked out. The assistant now turns and says, «Sorry, I was talking…» I didn’t hear the rest of her apology, as I was already out of the door.
Customer service rule number 1. Even if you’ve engaged with one customer, when another walks in, at the very least, look at them and nod or smile, just to let them know you’re busy and you’ll be with them as soon as possible. Both people knew I was there but patently the stream of consciousness from the solo customer was way more entrancing than even looking to see if I needed help. But then again, the phone call obviously mattered…
Suffice to say I was quite prepared a not-​inconsiderable sum and be a repeat customer. Not any more. You had your chance and you blew it.

The people here are knowledgable and friendly, but not pushy. I went in with many health related questions, and left happy with answers along with a full guarantee on the efficacy of their herbal products. I was impressed!

I would give this place 5-​stars for the quality of their concoctions. But if I were rating on service, it would be 3. So, 4 it is, my friends! I just never feel very welcome here. The staff is always in the back and never asks me if I need anything or what I’m looking for… or if they do, it’s in a sort of non-​committal, disinterested way. I like my browsing freedom, so in most places this wouldn’t be a problem, but in a store like this, I need some guidance. and I’m not getting that. I like to go the Herbalist now and then for specific things but to just have some herbal browsing fun, I go to Dandelion Botanical.

After a week long binge of random meals, drinking, and late nights stress had finally began to show itself in fatigue and the pores of my face.
The Herbalist proves to be a fantastic resource in organic herbs, ingredients, teas, oils, and a huge selection of kits designated for every issue of the body.
There is even a mini juice/​tea bar inside should you be craving to flush some toxins out early. I was able to pick up my green clay for my face to soak up all the toxins.
Very Knowledgeable place if you don’t know exactly what your looking for — the brochures/​kits will break it all down for you.
This place isn’t cheap either — expect to drop upwards of $ 65+ for the herbal kits, and the bulk items can add up fast as well.
Worth the extra dough to blow if your willing to commit yourself to a naturally healthier you.

A warning to asthmatics — this place reeks of «aromatherapy» incense. And I do mean, «reeks!» For a place ostensibly promoting a natural, healthy lifestyle this is a real contradiction.
I can’t even send my husband inside. His clothes smell so bad when he gets out, we have to open the car windows and I must use the inhaler.
They refuse to be sensitive to all of us whose brochial tubes close up when assaulted in such fashion. So goodbye to them (used to use them all the time.)
Now we go to Dandelion in Ballard and are much happier. Very nice folks at Dandelion.

The staff is really knowledgeable. I like going there occasionally.
Tiernee, the owner, is really approachable and has dedicated her life to this shop. Staf fis alway s very helpful.
I miss some of the products which she had there, but change must happen.
The smoothie bar with health drinks is good. Thinking about this I will change up to a 5.
It’s located in a cute little area, near a yoga studio. bu tdotn get me started on that one adn bookstores and a coupel pizza places. Something for everyone.

There are plenty of cool things and knowledgeable employees. From my experience you just need to tell them what results you want and they can point you in several different directions. Their smoothie bar is also pretty sweet. The only downside I’ve seen is how extremely expensive just about everything is.

When I was in here I was only looking for the fluted Indian vessel you use to pour warm water through your nose, which isn’t exactly an herb. All I can say is that they had a chunky plastic Norwegian version of the traditional neti pot I was looking for. And that was good enough for me.

Herbal remedies for a multitude of ailments as well as bulk herbs to make your own teas and tinctures. The owner of the store has a vast amount of knowledge but the staff can be a little vague when asked about herbs. It depends on who is available at the moment.
A great place for people who know what they want in the way of herbal medicine.