The Invisible Hostess

Sheena was amazing in helping us with our wedding! We blissfully enjoyed our celebration with absolutely no involvement from us on the day of and with no knowledge that anything went wrong. Meanwhile, in the background, both of our wedding shuttles got lost and were 30 minutes late arriving, the caterer ran out of coffee, and I’m sure a dozen other things went wrong, but neither we nor our guests noticed anything was amiss. Importantly, Sheena was great working with our other vendors and helped make sure everything was well coordinated without leaving anyone feeling like their toes were being stepped on. I’ve been behind the scenes at plenty of wedding where vendors got in fights (I once witnessed a full-​on screaming match between a photographer and caterer while guests were arriving) or something went horribly wrong (my worst is a toss up between the entire wedding party getting food poisoning from the rehearsal dinner or the caterer forgetting to bring utensils to the remote wedding venue without time to make the 2-​hour round trip to retrieve them), and with every wedding or event, something will inevitably go awry. It was such a comfort knowing that Sheena was there to make sure things ran smoothly and that any fires were quickly and quietly put out. I would absolutely trust Sheena and her team to host another event for us!

Let me start by saying the crew of hostesses/​bartenders that worked our wedding were awesome! Sarah W, who was our lead hostess, took so much of the stress out of our day and was so incredibly helpful from our onsite meeting with her all the way up to the wedding day. They were quick to take care of anything we needed, and the bartenders even had the experience to recognize and kick out a group of people who tried to crash the wedding later in the evening. This crew gets 5 stars in my mind, as they did an excellent job.
The only reason I marked down to 4 stars was because of the interactions I had with the main office. We often waited 5 – 7 days for an email response, or did not get a response at all until we reached back out. We were often promised to be sent documents to aid us in preparing for the wedding, only for them to be forgotten to be sent until we asked for them. This was frustrating and adding stress to the already stressful situation of wedding planning. In the end, everything worked out well and we have no complaints about the service on the day of. However, this initial interaction from signing the contract to getting on the same page up to the day of could have been better.