The Terraces At Skyline

I was at Skyline to receive rehab after surgery for a broken hip. When I saw my ortho surgeon after two weeks, he said the physical therapist, whose name is Chris, had not followed his orders. When I approached the director of rehab, she suggested it was my fault and when I talked with the pta, she blamed the md. The pts, Chris, also committed a HIPPA violation with another patient. This facility is not for someone who needs rehab– it’s a snf and they probably do well with sick elderly patients. There are some wonderful nurses and Lily, the social worker, is excellent. But I would look elsewhere for a facility who is committed to following doctor’s orders.

My Mother has been at the Terraces for over 100 days now, she has been very ill with cancer, pneumonia, bone fractures and more. I travel from North Bothell into the city to visit Mom almost every day. Skyline at the Terraces is a beautiful facility adjacent to Skyline Retirement in downtowns firsthill neighborhood. With sweeping views of the city, water and the Olympic mountains. The staff will meet you with a smile and always helpful at the reception area (Cheryl) and valets. The skilled healthcare floors 7 & 8 have the finest staff members that treat each and every patient with kindness, compassion love and dignity. Nursing staff is the finest most capable group of indviduals. that treat each patient with love and devotion to care for them., and nursing aides are the BEST! Dining room has a stunning view for the pleasure of the patients and their family and friends, coffee and tea are always available at all times. The cooks and Candice do a wonderful job in menu selections, food prep, choice, and taste. Physical Therapy, Adrienne and Misty cant thank you enough for you loving care and helping Mom so much, even helping curl hair and makeup application. Lily, Social Worker, you have been so helpful to our Mom and our entire family, open communication, care review meetings, arranging for all the medical equipment for her discharge and so much more. Megan, Carrington and Jennifer, I am eternally grateful for all the days and weeks you sat with my Mom holding her hand, calming her down speaking softly massaging her legs and just plain «being there’ for her, it takes a special devoted group of people to love their jobs and their patients so much to take the time to spend with them. Truly devoted employees full of love. Lastly will miss Julie (Clergy) you brightened so many of my days, loved your power of positive thinking and the stories… Fahima and Andria will miss you and your smiling faces and talking family.
LPN: Katie, I cant even thank you enough for your long days and nights, weekends, Christmas Eve, calls you made to me with your concern and willingness to try new medications and help our Mom who was in such terrible pain. Because of you and your deligence our Mom is the most comfortable she has been in years, for that we are so thankful!
Because of the exemplary care that has been given to my mother she is now ready to move to an assisted living facility.
Thank you for your loving care The Terraces/​Skyline family,
With Much Appreciation and Kindness to each and every one of you!
Yvonne Freist (Norma Stoutenburg’s daughter)

The Terraces at Skyline
Unilocal Review
I am writing this Unilocal review during «National Nurses Week (May 4 – 12, 2015), to give the staff of The Terraces at Skyline on Capitol Hill in Seattle (WA), stellar recognition! Last month (April 2015), I was a «short-​termer» resident at the Health Care Center, following total hip replacement surgery. The decision to have Skilled Nursing Rehabilitation care for 3-​weeks before going home after my hospital stay has made all the difference in my recovery.
I was concerned because I live alone and wasn’t comfortable handling all that is required post-​surgery for medical monitoring, physical/​occupational therapy and daily living once I was at home. At Skyline, Registered Nurses and Certified Nursing Assistants were on-​point ²⁴⁄₇. I was pleased that my surgical incision was kept clean and germ free, there was on-​call assistance for getting in and out of bed, and monitored in-​take of medications. Having nutritious, well-​planned meals three times daily including snacks was so appreciated. Meals were tasty with menus that gave us (residents) lots of choices. The meal schedule allowed us to eat in our rooms or in the dining room with other residents, family and friends. We enjoyed a breath-​taking view of West Seattle, Elliott Bay and downtown Seattle. When it was time for my discharge I felt much more confident because my overall well-​being continued to improve while in such a pleasant environment.
As a resident, I had sessions with well-​trained, knowledgeable Physical and Occupational Therapists on a daily basis to help me work through the post-​surgery hip and leg pain. We used focused exercises and equipment, appropriate movement activities, and treatment methods to strengthen my hip, lower back, and leg muscles. I learned how to use the necessary «tools» (e.g. sock aide, leg-​lifter, a reacher and lifted toilet) that individuals with hip replacements must use daily during recovery, and thereafter!
Everyone on the Health Care Center staff worked as a team, and combined efficiency with kindness making sure residents’ medical needs were taken care of. I never felt neglected or isolated, and there was always a balance between the respect for my privacy and the health care routines that were necessary. I was pleased with my private room which had a landline phone, in-​room bathroom/​shower, free-​standing clothes closet and windows that could open to fresh air. Even additional patient services were available (e.g., clothes were laundered upon request; and the paperwork for a temporary Disabled Parking Placard was completed before I was discharged). Friends and family could visit often at various times throughout the day/​evening. The nurturing atmosphere made all the difference with my healing process.
I participated in two Health Care Conferences, one shortly after I arrived and one at the end of my stay prior to discharge. This patient service delivery model allows residents to involve family and friends in their holistic recovery plan. During my conferences, the Skyline Terraces Social Services Coordinator and the Head Nurse Liaison, as well as the PT and OT staff participated in the consultations which helped move my healing forward in a comprehensive way. I am grateful for their support. Likewise, my family and friends felt secure in knowing that I was in good hands.
The Terraces at Skyline has my highest commendation (5-​Star Rating).
Thank you ALL for your compassionate caring!
Liz A. Reynolds Thomas
Capitol Hill
Seattle, Washington * USA

My mom just spent 48 days at Skyline under hospice care for a brain tumor. From the time I (unannounced) came in severely stressed and sad about finding a place for my mom to live until her death today, every staff member was kind, competent, and clearly the top of his or her profession. Cheryl, the concierge, was kind and compassionate from day one. Matthew, my mom’s morning aide, is a gem. His focus was always on my mom. By singling them out I don’t mean to say the others’ care wasn’t as good; it was. Those were just the two that I was in contact with nearly every day. My mom had the best care.
The place is immaculately clean, appointed beautifully, and has a great view. It is the furthest thing from a traditional «nursing home» that I can imagine.
I cannot recommend more strongly Skyline for its nursing care.

I’ve never given anyone a one star review but I’m sorry to say that Terraces of Skyline rehabilitation unit certainly deserves it. While this is a lovely facility with a beautiful view, the poor communication between departments is almost laughable if it weren’t concerning a loved one’s health. They made mistake after mistake after mistake. I have written a long detailed email to the manager and if I am somewhat satisfied with their response I may give them two stars. No communication from them yet. I’m not surprise! If I were you I would keep searching for another facility.