Tom Douglas

Tom Douglas Catering & Events botched a very important catering job for us — my son’s wedding on 8÷15÷2015 for only 150 people. It has taken me a couple of weeks to decide whether or not to write this review or not. I have decided to write it so others will be forewarned We have been longtime fans of the Tom Douglas’s restaurants of which there are many, so when it came time to hire a caterer for my son’s wedding this past August 15, 2015 we were very excited to have Tom Douglas Catering & Events on board. Our mistake. They botched the catering of the beautiful wedding and compromised the entire evening. My recommendation to anyone who chooses to use Tom Douglas Catering & Events for an offsite catering event is only use them if Tom Douglas himself is there and managing the event otherwise you will quite likely receive the same awful service (disorganized and understaffed) and dismal food we did. It was heartbreaking because we thought we’d done everything right. Mr. Douglas’s catering team doesn’t embrace his mission, so only use them if he’s onsite for your event. It gives me no satisfaction to write this but I would feel awful if some other family did everything they could to produce a great event and then had the same exasperating and sad catering experience we had. Tom Douglas did refund half our catering costs but that doesn’t begin to make up for the awful experience we had. We can never get that day back and they truly let us and our guests down. Just unacceptable. Use the Bellevue Hyatt Regency for your offsite catering — we had our brunch there the next day for 60 people and it was amazing.