US Post Office

If you can avoid this post office, do so. I have been here many times and it is rarely good. Long lines and the staff appear to be tired and overworked — at least that’s the way they appear. The staff is terse with customers — who wouldn’t be? They’re on their feet all day helping people who mostly have no idea what they’re doing. Anyway, not good. Use the automated machine outside the customer service area or go to another post office.

The combination of UPS and USPS for deliveries was dreamed up in hell – at least the Ballard version. 3 separate deliveries under this (non)-system have arrived 2 or 3 days later than promised on websites.
This is unsatisfactory and infuriating. One postman told me «the package wasn’t put into my bag this morning so I couldn’t deliver it.» This after the UPS website showed that the package had been handed to post office 3 days prior.
This is no way to run a business…

We are constantly getting the wrong mail. There’s addresses that are similar, but the USPS apparently DOESN’T READ THE ADDRESS. they just assume that this must be the place. Don’t bother attempting to reach them at their office — they are SLOW and you have to wait at the green door until hell freezes over…

Worst customer experience I have had in a long time. Jade needs some serious training in the customer service department. Is it professional to hang up on a customer when you haven’t even raised your volume to a 3? Oh yes and I quote «For all I know you could be lying». Who says that to a customer? I am just following up on a previous conversation I had with one of your team members. How does that make me a liar? And to top it off the problem is not resolved and hundreds of other customers are suffering from it. Whoever is overseeing this store really needs to dig in and take a closer look at who is managing this place.

Sometimes I have to wonder what is going on at the Ballard Postal Annex…
Time after time, I request Hold Mail service when I’m going out of town, only to come home to find gobs of mail stuffed into and sticking out of my mail slot, like a giant sign that says «HEY ROBBERS, NOBODY IS HOME!» This happens about 50% of the time, no joke, and I just came home to it yet again.
I’ve complained online before and once received a reply that it would be better if I stop by the post office or annex to fill out a Hold Mail card. For those of you keeping score at home: that’s the U.S. Postal Service suggesting a 20^th Century fix to a problem in 2015. The same USPS whose revenue is sinking like an anvil because it hasn’t kept pace with the changing times.
Isn’t it ironic? It’s like a black fly in your Chardonnay…
Sometimes, stubborn incompetence can be downright wuvable. Not this time.
Boooooooo!

It’s a bummer this is my new post office. They didn’t pick up the phone the 3 days I tried. The «lobby» is a small room where you can knock on a door to ask for help. After they come to the door, you let them know what you need, then you wait in the «lobby» for them to hopefully come out with your mail/​package.
In my case, it turns out I had a $ 11 charge for a package that was forwarded without my consent. It was forwarded to my new address less than a mile away because I had a mail forward in place. Be careful because they might forward packages and charge you a fee. They didn’t attempt delivery (as we were still living at the old address), ring the doorbell, or give me an option to pick it up from the original office. Instead, they forwarded the package 1 mile to this office, where I had to pay $ 11 to come and pick it up. No wonder the USPS is going out of business.
It turned out to be problematic for us since we had friends and family who sent packages to the old address during the holidays.