Valentine Roofing

I want to take this opportunity to let you know how much I appreciated the work done by your company. My roof looks beautiful and it only took 2 days to finish and cleanup. From the sales representative, Kes, the front office staff and the work crew I would recommend your company to anyone who is looking to have a new roof put on.

Beware of Valentine Roofing — I’m 67, live on a fixed income and my home in Poulsbo, WA needed substantial roofing work. I wanted a roof that would outlast me so my kids could either live in it or sell it without roofing problems to deal with.
The roof had been damaged many times and the previous owner had repaired/​patched the roof many times but it still had problems.
I had had the home inspected prior to buying and the State Licensed Inspector had warned that I should budget to replace the underlying plywood anywhere from a few boards to the entire roof. So I went looking for a roofing contractor in Seattle and asked four roofing companies to inspect my roof and provide bids.
With each company I explained the history and how, most importantly, was the need to inspect the underlying wood after the roofing was removed so that damaged boards could be replaced as needed. Each walked around the roof, looked at the trouble spots, took their measurements, and responded in a few days with bids. They were all very close on price and varied in minor ways as to types of vents, etc. Valentine’s offer was a reasonable combination of these factors so I went with them.
On the first work day the crew arrived very early (having come by Ferry from Lynnwood, I was told later).
No one at Valentine had told me that the crew was on a one-​day plan rather than the «two or three day» plan that I had been told all along. So I went about my normal Monday schedule which took me away from home for two or three hours.
When I arrived home the old roofing was gone and tar paper covered the entire roof. Whatever wood that was replaced was already out of sight.
Had Valentine bothered to tell me of their plan to do my roof in one day I NEVER WOULD HAVE LEFT HOME AND WOULD HAVE SEEN THE DAMAGED ROOF BEFORE IT WAS COVERED UP. Everyone would have seen which wood needed to be replaced and there would not have been a problem at the end of the job. But Valentine chose not to tell me and just to blast through the work in one day.
Sunset was about 5:30 in early February and the crew left about 7:30. The next morning here’s what I saw in the daylight:
–They didn’t even start work on the wood shed.
–There were nails lying around everywhere. I removed more than 50 nails from the back deck alone.
–There were 2 large (more than 1 sq ft each) pieces of tarp paper hanging from the south side of my home almost 2 stories up. Big enough so a neighbor came over to make sure I saw them.
–There were pieces of roofing material jammed between the gutters and the roof all around the home.
–And on my front porch they had neglected to use shorter nails so I now have a couple hundred nails poking through the ceiling for anyone on the front porch to see. Shoddy workmanship.
–And many small signs that the crew had left in a big hurry. Extra wood left in my driveway, food wrappers in flower beds, someone’s jacket left hanging in plain sight, and gates left open as apparently no one took the time to walk around the site before they left.
I called Valentine and explained these things and, most importantly, to find out how many plywood sheets were needed to repair the underlying plywood so that the roof would last. They had only used the 3 sheets that they had at the start. Far less than anyone estimated.
I’m not a roof repair expert so I needed an expert to assess what I now had for a roof. Was it repaired or just covered over? Would it last 15 years or just a few months?
The same State Licensed Inspector came out and found many issues but the most telling was that Valentine had failed to replace a sheet over the front porch that had a rotten hole in it that YOU CAN SEE WHILE STANDING AT THE FRONT DOOR. The other issue was that the area on the lower roof that every company had noticed as «soft» and looked like it needed to be replaced had not been touched and was soaking wet under the shingles. This just 3 weeks after the «new» roof was installed by Valentine.
Summary of the main problems:
–Valentine didn’t bother to tell me they were going to try to do the work in one day.
–Valentine didn’t tell their crew about the damaged wood that needed to be replaced.
–Valentine didn’t tell their crew about the addition of the shed in the back.
–Valentine failed to provide their crew with the materials to do the job.
–Valentine failed to give their crew the option to call the office to a) get more wood or b) to ask their office what should be done with the areas that needed more wood.
–When Valentine told their crew to get this done in one day they forced their crew into merely «covering up» my damaged roof.
So I have now hired another roofing contractor to remove Valentine’s work, replace damaged plywood, and to install the exact same brand/​color/​model of shingles.
Final result — Valentine turned what should have been a straight-​forward job into a real mess that will take months to finish.
As I said. .. Beware of Valentine Roofing.

Wanted to go with Valentine because they did our neighbor’s roof. The sales rep was great. Service, though, may depend on who is assigned to manage the schedule and also on the project manager. We put up $ 2200 in October to secure a slot for tear-​off (3 layers) and roof (composite) in January.
We had a verbal agreement for January (within their 10 – 12 week window). No, it was not written in the contract. We stressed that it had to be completed by the time we left town, on ¹⁄₃₁. After that, we would be unavailalbe until late March. We agreed to allow them to have our deposit money for those 2 – 3 months.
We called them in the second week of January as we had not received a specific start date. Scheduler said they were delayed by the weather (rain in the winter in Seattle!!!) = no roof in January. Said she would speak with the estimator. I called him: OGM on voicemail = gone for the next 10 days. Did the scheduler really not know that? I called and left a message for the scheduler. about his unavailability.
Project manager called and advised I was being «confrontiatonal». I agreed. Apparently, if I hadn’t been so confrontational he had been prepared to offer to bump us up to January. As it was, he offered to 3 month old deposit and I jumped on it.
I’m a nurse. If your front desk is weak, your customer service is weak.

I’ve never had a roof replaced before. I’m hopeful I won’t need to do it again soon. If I do I would not choose Valentine Roofing. Any one of these things in isolation could have been overlooked, but in combination I have to say they could have done a lot of things better, especially in the communication department.
The sales associate gave a competitive bid, and told me scheduling was 8 — 10 weeks out. I would like to have completed the work faster, but this is consistent with other bids I got for the job. In order to secure your place in line a 20% deposit is required. They were far enough away that I couldn’t quickly pop in to give them a check so that added a week to the amount of time to get scheduled. Once they had the deposit they told me it would be 10 — 12 weeks more. I feel like they could do a better job of tying the sales team into the schedule.
The main reason for replacing my roof at this time was to have it completed before installing solar panels. I still had a few years left on my existing roof, but the additionally complexity in doing the job after the panels were installed drove me to do it a little earlier than necessary. Part of the roofing work was eligible for a significant federal incentive, and I had to go back and forth with them a couple of times to get them to break out part of the estimate, even though this only took them a few minutes to complete once they finally agreed.
They gave me a courtesy call after they received my down payment and told me there wouldn’t be any problem getting the job done in time for the solar panel installation and that they work with customers to move jobs around if someone has a pressing need. She told me they would call back when the job was closer. As the 10 weeks marked approached I called them to get a current estimate. The assistant that I spoke with acted like I was bothering her by calling for information, and told me that there were other people in line in front of me and there was nothing she could do.
They showed up an hour early on the first day to deliver the dumpster. I had planned on moving my car when I left for work so they would have access to the driveway, but since they were so early I needed to go out and move my cars ahead of time. In the big picture this is a minor issue, but another example of the lack of proper communication with the customer and among their internally departments.
We live in a rainy climate so i expected there could be rain/​snow during the planned installation time. They assured me they worked in all kinds of weather and never took off more than they could seal up tight to keep out all the water. During the replacement they tore off the roof on the first day. We had a heavy rain that night and the roof was leaking pretty badly in a few places. From what I have read if they had done a solid job with tarps there should have been no water to come through. As this was going on I wasn’t able to get hold of anyone in their office that night. When the workman came back the next day, his first remarks was this is a lot of water, but then he got into don’t admit anything mode. When I talked with the project manager later that day he blamed everything on me. The three issues and their rationale
— The skylight wasn’t properly sealed before they took it off so they weren’t at fault for not getting it sealed again properly. They never mentioned there was a problem to me before leaving for the day. We never had a problem with any of the skylights leaking before they came that day.
— The gutter was hung incorrectly, which caused the water to flow over the siding. Again they didn’t mention this before leaving for the day. Also, if this were truly the case the water would have needed to overflow the gutter and travel 12 inches up the roof before it leveled off to the part of the area were the roof flattened out to let water come in around a lighting fixture.
— There was water in our upstairs closet on the floor, but no obvious sign from where it originated. They didn’t have a reason for why this would occur, other the contract said they aren’t liable for any damages of this kind. While it’s true this is in the contract it didn’t give me an overall good feeling about their work.
There were a several small pieces of material and nails left after the job was completed. I anticipated some items being left, but it was clear they didn’t attempt any cleaning under where the dumpster was located.
After the job I got an invoice for the balance. I sent them a note saying I sent the payment, but couldn’t recommend them. It’s been a few weeks, and I haven’t seen a reply or inquiry.

Just had our roof done by Valentine. What a great experience from beginning to end. Everyone I interacted with was professional and interested in doing the best job possible. Rarely can you say that about a contractor. The roof is beautiful and the clean up was even better. I am pretty particular about my yard so I was especially concerned about the damage that might happen to the plants and trees. Nicolas, the foreman, took extra care to make sure everything was as nice at the end as it was at the start of the project. The job was finished in the time they said and the project manager, Sallie, even stopped by mid project to make sure I was happy and that the workers were on task. I highly recommend Valetine for your next roof!

If you are looking for efficiency, solid customer service and competitive pricing for a new roof, Valentine Roofing sure hits the mark for me. I will recommend this company in a heart beat to anyone who ask.
As a homeowner with a fairly nice yard (if I may say so myself), the crew led by Alberto did an exceptional job at protecting our plants and yard accessories and the clean-​up during and after the project was nothing less than exceptional — I don’t have to carry out a spring clean-​up and Valentine didn’t even charge me extra for this.
On the coordination side, Sallie was great. I was always kept appraised of the process (delivery and pick-​up of the dumpster, delivery of materials, crew check-​in time, exchange of phone numbers, etc). I happen to have worked for over 40 years in a field were coordinating with others was always of prime importance, so I really liked the service that I got here.
If you happen to read this review and think that it’s a bit exaggerated, I respect that but more importantly, if you choose to ignore it, you’ll be the worst off. They are really, really good at what they do.

This review is for customer service — and Valentine Roofing definitely earns five stars. We are in the process of getting estimates to replace our roof. Valentine’s has the best customer service — professional and courteous, and more than willing to work with our hectic schedule to find a time to come out and give us the estimate. John, the rep who came out, was great — on time, and very thorough in explaining his bid.
For people who’ve had bad customer service from other roofing companies, you should check out this company.
We haven’t made a final decision on which company we will use, but so far, this company ranks up there in our top two.

I’m giving them 4 stars, but they did not do a roof for me. I’m building a new house and we need a roof. Based on other Unilocal reviews, I called valentine roofing along with a couple of other companies for bids. They were really nice on the phone but I found out that they did not work with general contractors. I’m not sure why, but for this reason, they would not come out to give a bid for my roof. I talked to Julie and the owner, and they were both very nice. If I ever need a roof replaced, I’d call them for a bid in a second. If they had actually given me a bid and done the work well, I would have given them 5 stars.

Great doing business with Valentine from start to finish. No high pressure sales, bid was competitive with no hidden charges. Started when they said they would, and finished on-​time. Crew was very respectful. My husband noticed that one of our shingles was loose a few days after they finished the job (he walked up there while it was extremely hot outside and thinks it may have loosed in the heat), and they sent someone out that same day to fix it. We have two skylights, and I was concerned about leakage — it’s been 6 months and no leaks. Couldn’t have asked for a better job.

They gave us a competitive quote on a Queen Anne condominium, a flat roof with some drainage issues. They also accepted $ 500 Angi’s list coupon to bring down the cost. The crew they brought in were professional and courteous. Best of all they finished on time and on budget.

Very professional from start to finish. Helpful at every turn. I had a tight schedule and they were able to accommodate by working on weekend. Job looks great and clean-​up was super. No evidence they were even there except now I have a new roof. Competitive pricing.