Viktoria Apartments

Viktoria may have gone through a change in management recently, but in the 4 months I’ve been living at Viktoria, I have been impressed by:
1) the phenomenal cleanliness
2) very attentive, gracious and attentive concierge staff. They make a big difference in everything from placing deliveries in my unit to letting in repairmen, recommending great dog-​walker, restaurant recommendations, dry cleaning, etc. etc.
3) QUIET apartment. Even though the resident lounge is above me, I have never heard even a little sound. Building is very solidly built with huge windows and concrete. Lovely condo type finishes on cabinets, floors, fixtures and appliances.
4) Pet friendly. Treats from the concierge on a regular basis.
5) maintenance staff usually respond same day to even minor requests
6) considerate leasing office, went out of their way to accommodate my dates and offered several nice perks
7) nearly weekly events, wine tasting, champagne brunch, yoga
8) Location across from market with may restaurants, shops, fresh produce, everything is around. So many new luxury apartments have gone in, neighborhood is upscale. I walk around a lot, and there is also the Lenora St. elevator to the bay trail and sculpture garden many joggers use.
9) THE VIEW if you are on a higher floor, and of course from the roof deck
10) transportation with Westlake light rail station to the airport across the street and many bus lines pick up out the front door.
Overall, gorgeous nearly brand new apartments (1 year old) with air conditioning and a mix of ages and occupations. I’m a boomer, there are a lovely boomer couple next door my age, a young business person on the other side and a family with small child next to them. Lots of young singles and couples too.
Possible drawbacks:
1) lots of construction in the immediate area. No bothersome noise but some road lane closures can complicate driving.
2) My unit is small. Most apartments in Seattle are small. I don’t mind.
3) The gym is very adequate but not extaordinary

So I though I would post an update, the new mgmt has really made efforts to integrate with the residents. Keith is now in the leasing office, and he great. They brought back one of the former concierges, David, who folks like before. And Mike is cool concierge. They have put a lot of effort into events over the last several months since my last update.
Overall great location. I guess price is about par for course for the south Belltown/​Market area. Hoping my rent doesn’t go up much more in May when my lease expires.

This place is beautiful but insane. Won’t return well deserved rental deposits. Try to charge excessively for services not provided, and there is no recourse! Avoid at all costs — at least the cost of your deposit!

I lived in the Viktoria for 15 months on the 24^th floor overlooking the sound and ferris wheel. The view from the rooftop was spectacular and there was a premium for it, the unit was expensive, which is fine. The concierge was super friendly and welcoming. Initially the office staff was cool too, until the new management company Greystar came in.
At the time of move out I closed my account /​bill at the leasing office. A few months later I got a letter saying that I owed $ 615 on my account — I asked for a break down of what this was for. I was told it was for utilities for the last month — my utilities historically were $ 80 or so, on a 600 square foot unit, it is in not possible for the utilities to be $ 615. I asked for a line item break down, I was given a bill which shows 3 months utilities for $ 235. I asked for a reconciliation, I never heard back from them. Greystar proceeded to report the issue to the credit agencies. First, the account was closed upon moved out. Second, in a situation like this the reasonable thing to do is to provide a break down of the accounting. In addition, I never received my refundable deposit either.
1 star for the views and concierge. Avoid the Viktoria and others that are managed by Greystar — the company is very hard to work with.

I’ve lived here for a few months but am moving out due to relocation. I’ve loved my time at Viktoria and would look to live here again if I come back to Seattle.
Pros:
+ ²⁴⁄₇ concierge is super friendly (love Keith!) and makes me feel safe coming home in Belltown late at night
+ services are convenient (dry-​cleaning, package drop-​off to apartment, good maintenance)
+ great perks (yoga with Frances twice a week is AWESOME, mimosa brunches every month, other parties)
+ nice new building (roof is great, units have AC, decent gym)
+ good location close to shops (probably too close since I go shopping more frequently now ;)), transit, restaurants
Cons:
— not walking distance to any major grocery stores (this is my biggest gripe)
— noisy/​inconvenient from constant construction (though I’m on the 19^th floor so it’s not too bad)
— recycling is in the basement and if you have to go through the alley outside it’s sketchy (I’ve seen used needles and homeless people camping out…) management recently said they’ll have someone patrolling at night, but I still ask my boyfriend to come with me when I need to take out recycling
— trash chute gets blocked often and people end up leaving trash inside the trash rooms
— no guest parking and very limited parking nearby (have to pay $ 25/​night in the garage by Macy’s)
— showers aren’t built for really tall people (my 6’1″ boyfriend has to duck)
— other luxury buildings have bigger lobbies, pools, hot tubs, bigger dog runs, bigger office areas to work in
overall, I still think it’s a great building and good price compared to other luxury apartments in the area. thanks Viktoria staff!

Stayed there for a month as it was corporate housing.
Pros:
— comprehensive set of cookware and other amenities
— clean furnishings
— ample space in the living room
— great location (close to many things — pike market, target, shopping centre, cinema, bus stops).
Cons:
— bed not very comfortable — feel that my back was not very well supported
— no desk in the apartment so that I can work. There is a small table and high chairs for dining but it is very uncomfortable for working.
— terrible chloride smell of tap water. Had to boil it before drinking.

Worse living experience ever. Save your money and look somewhere else. I have never wrote a review before but because i had a terrible experience, i decided to share it and warn others .
I moved to Seattle last year and as soon i saw the building, i fell in love with it. It has a spectacular roof top with a breathtaking view. I moved to one bedroom apartment in the 8^th floor with an awesome view on the Puget sound. It was pricy but the view worth every penny. A month after i moved in, construction started on the parking lot, between the building and 1^st ave. When i asked the management if they knew about this, they said no! For sure they weren’t saying the truth and actually one of the maintenance people told me that they knew about this construction long time ago but they didnt told any of tenant. This was very disturbing news because first they lied, second i have to live with this very loud noise for everyday including Saturday starting at 6am and third ill loose the view for which i agreed to pay alot of money for a tiny apartment.
The management was not helpful at all and they didn’t acknowledge the complaint or lower the rent !! The manager was very unprofessional and used to send emails to «punish» the tenant if they dont follow the rules !!!
Add to that, it was very hard to get in and out of the parking garage because of the construction taking over the alley, it was a hassle every day and what was the management solution? To increase the parking garage rent !!
I forgot to mention about the noise i used to have on my apartment ceiling. It sounded like water dripping but maintenance guy wasnt able to find the source of the sound so their solution was to live with it! I start wearing ear plugs just to be able to sleep since im a light sleeper. Add on top of that, the construction and the garbage truck which comes before 6am!
During all of this, the building was sold to a new management. They were ok and tried to fix some of the problems but again they werent doing thier job fully. There was an amazing manager (Marcie) who made alot of good changes but she cannt do everything herself especially with having a very unpleasant staff to deal with n the leasing office. The concierge and the maintenance were always nice though.
Finally, i decided to move out and when i went to give the keys back, i asked about Marcie and they told me she left and a new manager started !! No body informed the tenants with this change. And by the way, this is the 4^th manager within a year .
Furthermore, every time i want to use the printer in the business center it doesnt work and when i asked the people working at the leasing office they dont know why and they never seemed to care. When you live in a luxury building, you expect a better service giving the money you are paying each month. There are other problems which was already mentioned in the other reviews .
After i moved out, I thought im done with the Viktoria and their drama but no. Last week i received the move out bill asking me to pay $ 488 for deep cleaning and wall repair !! I was shocked because i lived n different 5 apartments before and none of them asked me to pay an extra penny on top of the deposit, and sometimes they refund me the deposit. I cleaned the whole apartment myself and made sure there is no dirt at all. whatever they found was a result of the normal wear and tear where the deposit should cover for.
In conclusion, this building is all about sucking your money with no good service. Its a shame to waste the amazing location and beautiful design but believe me, management matters much more.

It is now approaching the two month mark of my move out of the Viktoria, and I have STILL not received my deposit or any hint of paperwork involved in my move out despite indications that I should be «receiving this any day now» from management both over the phone and in their replies to my reviews on Unilocal… This is absolutely ridiculous, do yourself a favor and don’t move in if you don’t want to deal with literal months of broken promises from the people who are supposed to be managing this building.

I’m moving to Seattle from San Francisco. I made several trips up to Seattle touring many apartments and apartment buildings. I have my «must haves» list and can be pretty picky. Choosing a home is a big deal. After visiting the Viktoria a couple of times and meeting with Cyndi from the leasing office each time, I chose the Viktoria for my new home. The units check all the boxes, the amenities are great and you can’t beat the location. Cyndi was wonderful, making everything smooth, positive and professional the entire way. I had the opportunity to meet with the building manager Sydney as well. The team running a building is an important aspect of choosing an apartment for me. It’s apparent that both Cyndi and Sydney make the best interest of the tenants a priority.

The management team is absolutely the worst. They are never on site, they don’t respond to phone calls and don’t show up to SCHEDULED appointments either.
I really wanted to live here but they just made it impossible for me to even check out the place. I guess based on the reviews it was a blessing in disguise.

A huge thank you to Keith and Cyndi who were so great in helping us! What a great location and we love the atmosphere!

Have lived here about a year. A very good option for professional or creative types wanting a clean, quiet building with good amenities. New management is great. Suffers a little bit from nearby construction, but only a little bit. The great thing about Viktoria’s location is easy accessibility by car from all directions even during peak downtown rush hour.

This place is absolutely beautiful! Everyone is super friendly and helpful. There is nothing better than the breathtaking views and the convenience of the city right out the front door. This is my favorite places that I have called home!

I am a former renter at this apartment, and completely recommend against them. The apartments are beautiful, but I would describe the management as unprofessional, rather thugs! Here’s my gripe:
At the end of my one year lease, I set up an appointment with the management office for an exit inspection, so that appropriate reparation work could be documented. The officer documented need for deep cleaning and wall repair, but did not share any dollar amount. I was to move from the US to Europe in a month’s time, so I chased their office to get an estimate of the expenses, to no avail for the next three weeks.
During the last week of my departure, they presented a bill which included full repainting, in addition to deep cleaning and wall repair — the full repaint was NOT included in the final inspection report. When I pointed that out, they refused to remove the full repaint charge. As ‘evidence’, they only shared photos that show need for deep cleaning and wall repair. Viktoria’s office manager refused to come to the phone to talk with me. Her assisstants made shameless promises to call me back, email me, but never did. All this while, I have been calling from Europe with a 9 hour time zone difference, but Viktoria officers don’t have the courtesy to respond!

Declines continues, please scroll to the end of the pictures to see real resident pics.
For over $ 2k a month I hear constant construction noise and workers looking into my apartment. I have to keep the blinds shut all the time.
Management raised my rent and when questioned given the vast reduction a long note with market rate calculations etc was given. Despite the fact that they are not exiting any units below me that have blocked views. That’s a $ 0 market rate FYI. The new management is professional but not warm and friendly. It feels fake or forced.

So in the last month… the building sold. With Greystar now managing it. I’ve never known Greystar to manage a luxury building. and I’m guessing this is why…
1. We can’t pay our rent online.
2. The manager refuses to give me the number of her Manager. after asking 5 – 6 times (photos to follow). It’s awkward, yet sad?
3. Cigarette butts all over the roof top.
4. The garbage is never emptied (see pics).
5. They let strangers into the building (very safe).
6. The roof top seats have been missing for 6 weeks? They refuse to respond to why?
7. The women’s bathroom toilet was covered with blood (super classy).
8. (Temp) staff is a pleasure to deal with… said no one…
9. The building is always filthy.
10. They never respond to tenants (common conversation in the elevators).
11. Beer cans, wine bottles and pretty much garbage is always left laying around.
12. I got lucky, but they are raising tenants rents 200 – 300 a month + parking fees.
13. They have a great view?
What you do get?

Moved-​in Nov ’14. In April, ’15 got a notice on my door that they were entering all homes to do an «inspection.» When queried, they said they wanted to make sure all the appliances were still there. We’ve paid our rent on time each & every month, are quiet, and have given the management no reason to suspect we’ve broken any rules or mis-​treated the apartment. To me, it seems they treat their tenants like criminals. We were given a time window of 9a-​6p — possibly over 2 days. We have a dog who doesn’t tolerate strangers very well, so I had to take 2 days off of work. In my opinion, this is a major violation of my privacy. I will not be renewing when my lease is up, and will encourage everyone I meet to stay away from any property the «Goodman Real Estate» company owns and/​or manages. This is not the first problem I’ve had with the management of this building.

Ok, this earned another update. Since my last one I’ve had situations change on my side which required an update to my lease. They’ve been awesome about accommodating me and honored a precious option which I had turned down. New management now too which seems to be working out (I never had real issues with the old management though but can see how she could’ve come off a bit rough sometimes). Anyways, 5 stars especially if you are used to downtown construction!

I moved in here when the building first opened back in February and it’s been pretty much perfect.
Relocating here from Phoenix in January I spent a lot of time touring other buildings in the area and found the Viktoria was not only closer to my work, but also far nicer appointed (it was brand new too) and cost less than the majority of its competition… And was pet friendly too!
As others have said, the concierge and maintenance teams have been great. I actually look forward to picking up packages and often drop in just to say hi, everyone seems to really like what they do and when you do need something done, it gets done.
The location is very close to Westlake, making it one of the few places you can truly live car free in this city and it’s very easy to get to the airport, which I like.
I’ve found it easy to call this place home and I don’t know what all the fuss is about the construction — This is the downtown area of a very large and popular city, to me it’s to be expected and the price you pay to be at the heart of it all.
I highly recommend the location for anyone working in the area, just by itself not having to commute is amazing. I am happy here and have no regrets about the move, come take a tour and make up your own mind.

Sad to see the rating so low.
We moved here a few weeks ago and we already feel at home. The concierge and maintenance teams are helpful and on top of things. Sure, there are a few things that are getting ironed out, but this is a new building and this comes with the territory.
We are enjoying our apartment and we foresee that we will be happy here for the next year.