Wells Fargo Bank

It’s a Wells Fargo bank. I haven’t talked to a banker here so this review is just for the teller service and atmosphere. The bank is located in Westlake Center, so there are usually questionable people standing around the main door. Inside, the bank is pretty unappealing with bright yellow lights and lack of décor. However, the tellers have always been friendly to me and I’ve never had a problem not getting what I asked for. Convenient location to get make a deposit or grab some change.

I had reported my card lost and had requested to put a rush on the new credit card as i am travelling out of the country for 2 weeks and needed the card before that. I was willing to pay extra to have it shipped sooner but the Banker assured me that i would get the card on ¹²⁄₁₀. I still haven’t received it. When i reached out to the customer care, the customer care executive told me that there wasn’t a rush put on the card and that it was sent via normal mail. It is sad that the customer request is not taken up.
Time to switch banks i guess.

Wells Fargo tellers have a lot to learn about customer service, sensitivity training, and general common sense. Severely disappointed by the under education of the staff at this, and all other Wells Fargo locations and would very much like to close my account with them, as walking into their banking locations is never a pleasure and is always a hassle or uncomfortable upsell.
Here’s what happened yesterday: This location is always frequented by some local flavor that takes many forms, easily identified by their unstable mental health and repeated screaming for free money out of a bank account they likely don’t have from a balance that doesn’t exist. Fair enough, these people/​customers have the right to do what they want, be where they want, and kick and scream what they want. I’ve seen them escorted out by security or just politely turned away by a teller… but there’s always a huge kerfuffle and you’d think there would be some training involved for the employees of the bank on SOMETHING pertaining to this, ANYTHING, especially at this downtown location.
Sometimes, like today, the customer in question, who may practically standing next to you, one window down, is raging on a teller while you’re casually taking out cash. Lots and lots of cash so you can pay a friend back for the Home Away Rental you shared a few months back. That’s nobody’s business, so keeping your voice low, you quietly say the amount you need (since, like a smart bank account owner, you’ve placed a limit on your ATM transactions, rendering an in-​person in-​bank extraction necessary). Anyhoo, now the customer, one bulletproof window away, disappointed that there’s no record of their account, is belligerently grunting, screaming and going quiet in fits… so naturally, your bank teller screams the amount YOU withdrew through the window at you and flashes around the cash, some of it in 100 dollar denominations, counting it loudly. *Face Palm* She forks it over to you, the hostile customer STILL just a window away and conveniently quiet and in between fits now… and now staring directly at you as your teller pushes all the cold hard cash through the window at you as she broadcasts that you have just taken so many hundreds of dollars out *Sigh* Sensitivity, people!
With Seattle’s history of mental illness and crime, I genuinely believe unprofessional behavior such as this is a potential safety hazard… or, at the very least, incredibly insensitive to all parties involved, and possibly a breach of personal privacy. The 2 star rating is not just because of yesterday, however: It’s because of the several incidents at this location consistent with that poor customer service and general lack of common sense that other people have already outlined that mirror my own experiences here. Sad!

Damn their customer service skills! I don’t know why people are being so shitty but I enjoy their service and appreciate that they will take the time going over any issues you have with your accounts.
They have never been slow, always quick and very helpful. If my bank was horrible like the other reviewers are saying, why would you assclowns go to a place like that? Take your whiny asses someplace else and get outta my line.

The one star belongs to Talia Jordan. She is the merchant teller there and she is the only person in this location that I can talk to without wanting to slam something and throw something. I used to work somewhere in Westlake, and wells fargo is where we do our banking. Talia is the merchant teller, and she really do try to help you. She also knows what it means to be a MERCHANT teller. Unlike some other useless teller that try to fill in her shoes, they don’t understand the word behind being a MERCHANT. Dude, this goes out to Aric, we merchant accounts are people with a business, we are people that needs to run a business. We don’t have time to stand here ALL DAY to wait for you to count the money in the SLOWEST possible way, and we don’t have time for any stupid chit chat. If you are able to talk and count money fast like Talia does, is okay. But you count it slower than seconds.
Another thing that absolutely pisses me off about this bank, is that they don’t have a back up merchant teller. We have to wait at this special line, and when Talia is off or gone, there is no one there to wave us to their window. We pay more than the consumers do, we deserves priority. Like I said, we are MERCHANT customers. We have a business to run.
P. S. This review is solely based on their MERCHANT BANKING only.

I went with a co-​worker to this branch and it’s annoying because every time I go in, EVERYBODY greets you more than once when one person should be plenty. It was obvious that my co-​worker and I were together but I was asked two times that they could help the next person in line when I wasnt even standing in line. I know others that have problems banking with this bank and that’s probably why I’m not a customer with this bank but only go for the walk with someone, if needed.

Its a bank. They are FDIC insured. What else do you need to know? Now that Washington Mutual is gone I suppose this is the best non-​credit union option left in town. Sure, you could go with a smaller local bank, but they are so cash poor due to the financial mess that you will most likely end up a B of A, Chase or Wells Fargo customer anyway when your small local bank goes under and gets purchased by one that is «too big to fail».

F***ing sucks.
This is one example of why you should be permitted to give a «zero star» rating on Unilocal.Wells Fargo employees are the most unhelpful bunch of assclowns I have ever had to deal with in the banking world. I swear these people just lie to customers to get them to go away so they can take their lunch break early, do their nails, and text their boyfriends on their iPhones.

Zero stars would be better. This is the absolute worst experience I have ever had with any bank. DO NOT OPEN AN ACCOUNT HERE. The representative at this branch who set up my account made countless mistakes resulting in a lost bill pay for 2K. For 10 days Wells Fargo told me the issue was being resolved. For 10 days I had to be the one who called them. It has now been 12 days since the payment and still no one can tell me where my money was sent. Completely unqualified reps. As soon as this is over I am taking my money and running to Chase.
Oh and the Manager, Clint, is useless.