Ruby Tuesday

I have eaten at Ruby Tuesdays all over. We went to this one Friday night before Valentine’s. There was an hour wait other restaurants. My husband had the Asiago steak. He said it was very very good. Not quiet excellent but very very good. I had tilapia and salad bar. Their salad bar is always very fresh and I’m glad to be able to pick and choose as opposed to someone bringing me a pre made salad. We sat in the lounge area as not to have to wait. Our server was very nice. She was crazy busy but checked on us often. I still prefer going to a non chain restaurant but was thankful for this location tonight.
Fish was tender and tasty.

My girlfriend got off work early and we decided to try Ruby Tuesday’s in Sebastian for dinner. We arrived at 4:45 PM, and had no problem finding a seat. But, therein lay the best part of our experience. Our waitress was less than attentive; it took her forever to notice she had another table. Additionally, once she took our orders — both of us had the salad bar — she lost interest altogether. She asked us if we wanted warm biscuits — a RT staple — and when we said «yes» she indicated it would be 10 minutes or so before a fresh batch could be baked. A word to the management: «Bake the biscuits in sufficient time that the 5:00 crowd has them fresh from the oven.» Otherwise, what are you waiting for?
The salad bar was pitiful. We’ve both eaten at RTs all over the South — this has to be the worst salad bar we’ve seen. Most RT salad bars have 15 — 20 dishes, a variety of salad dressings, toppings and a choice of several types of crackers. RT — Sebastian had maybe 10 dishes — picked over (at 5PM?) and not very appetizing. I don’t think anyone here has heard of «presentation.» Plus, there were no crackers, and maybe six or seven salad dressings. When we pointed this out to the waitress, and asked her if this was the normal offering, she looked at us like we were from another planet — but did offer to call the manager. We declined… Sebastian isn’t the cuisine capital of Florida, much less Indian River County… and I’m sure the Manager wouldn’t have had a plausible excuse for the small salad bar. Just be aware — the salad bar is approximately ½ the number of dishes one might expect from a RT — but he price is the same.
Oh…the biscuits… they finally arrived 15 minutes into the meal… and the waitress asked, ‘would you like 4 instead of 2?” I hate to tell you young lady, but you should have added 2 or 4 to the ones you brought out! Did I say she was less than attentive? She was.
When we asked for our check, she spent five minutes talking with a table across from us — apparently some of her friends from school. When she finally presented the check to us, no apology for the pitiful salad bar, the late biscuit delivery — all of which impacted the amount of tip I left. And… we’ll go elsewhere we go out for dinner…

Not worth the money. Steak was overcooked and very chewy. Service was slow. Waitress kinda cold. Would have to pay for her to smile. Salad bar ok. Good iced tea. Big let down.

Conveniently located next to Sebastian River Hospital, I went over to grab a bite while visiting my grandma in the hospital. I had not been to a Ruby Tuesday in years and of course the menu had changed so I took my time looking it over. Our waitress was friendly and attentive and gave us plenty of time. I ordered broccoli and cheese soup with a turkey burger. My friend got a steak and the salad bar. The soup came but was very salty. Almost inedible but I was starving so I gulped it down. The turkey burger was good. My friend said his steak was a little undercooked but preferred that vs. overcooked. They also still serve these little bread biscuits. They really shouldn’t. They taste awful. It’s like eating chalk. All in all, it’s average American fare.

Customer service is lacking at this establishment. Maybe that is why, at 11:50 AM, on Wednesday, at what should be the midst of the «lunch rush», there were only TWO other people eating in the ENTIRE restaurant. I placed a $ 100 «to go order», and tipped $ 10. You would’ve thought, that at least ONE of the THREE men working, one being the manager, would’ve at least opened the front door for me, or offered to help carry one of the five bags of food to my car. But no. As a former bartender/​waitress, and as a current 13 year Regional Pharmaceutical Sales Professional, I am well accustomed to what customer service should look like. The only reason I’m giving 2 stars, is because the food was great. My «tip»…don’t tip the bartender OR waitstaff OR manager (like I did in advance) get your food to go, and find a way to tip the chefs.

We live 20 minutes North of Sebastian a quaint, relatively quiet hamlet and since we had a gift card for Ruby Tuesday we decided to visit and have lunch. I literally hadn’t visited a Ruby Tuesday in at least 15 years!
There were four of us, we were greeted upon arrival, asked if a booth was acceptable and it was so we were shown a table toward the back of the restaurant near the kitchen. They were obviously busy and the booth was close to the salad bar so we sat down. A personal observation, the booths here seem a tad small and narrow. Granted I could stand to lose a few pounds, but I’m not seriously overweight and my right leg spent most of its time hovering at the edge of my seat. If one has any gut at all the table might be shifting a bit back and forth as you breathe.
Our waiter appeared promptly and we ordered about 10 minutes later. We asked for separate checks as our friends had a coupon for buy one entrée and the second is 50% off. My girlfriend wanted to try the blackened tilapia and I ordered their premium burger (medium rare). My friends girlfriend ordered the salad bar and he ordered the regular burger (no mayo, mustard on the side) and medium done.
We all served ourselves at the salad bar which was not bad, decent selection. One criticism and that is a couple of items (cubed ham and bacon bits) were frozen stiff. The ham pieces still had ice crystals on them and the bacon bits were clumping as they thawed.
While we were eating our salads there were a few tables that the manager approached and was heard apologizing to them for the delay in service because the restaurant had a huge ’ to go ’ order and it had backed up the kitchen so that was a heads up for us! Sure enough our server came over a few minutes later and we were told the same thing, not a big deal at that point because we were just digging into our salads. We took our time with our salads and tables all around were getting their food, we finally finished our salads and commenced with conversation. Another 15 minutes, no food so I went and served myself another small salad, halfway through that the food started to arrive. My girlfriend got her tilapia and seemed happy with the smell, my friend opened his burger and saw mayo inside, he told the server to have the burger remade as he had requested no mayo. Ten minutes later his redone burger and my original order arrived, my friend opened his burger and mustard had been applied inside and it was cooked medium rare! He decided not to say anything even though he had asked for mustard (on the side).
My burger was cooked medium-​well and was totally devoid of moisture, I didn’t even finish it. When the server came by to see if everything was ok I told him about the burger, explained I didn’t reorder it because it took long enough the first time. He said he would advise the manager. 10 minutes later our server came by again and asked me if the manager had come by, I said no and he said he would speak to the manager again. A few minutes later the manager came by and I told him about the burger and explained the cook must have leaned on the burger with the spatula to squeeze every bit of moisture out which was a shame since I had ordered a premium burger and that should have been a showcase for them. He agreed to remove my burger from our check.
The checks arrived and we couldn’t figure them out. There were two discounts on each check for odd amounts, apparently the manager had decided to distribute the discounts between our checks, the server redid the checks so they made sense. By the time we left we had been there over two hours.

Over and over have tried this location, hoping it will become decent. Last experience 12÷24÷13, awful. Fries = hard, cold. Potatoes = looked and tasted as if leftover from previous day. Chicken, awful. My friend really wanted this meal for holiday. Against my better judgment and much experience with this location I ordered for him and myself hoping we’d get lucky. AWFUL. Big Mistake.

Service was solid and friendly.
Food was good only negative fries were to salty.
Prices are normal

This is the slowest Ruby Tuesday I’ve ever been to — maybe the slowest restaurant as well. It was a slow saturday around 2pm. Pretty sure the old man in the corner got here for his 21^st birthday and is still waiting for service. I am not elaborating when I say that we were seated and told a waitress was coming to our table. 20 minutes later I had to go break up some chatty waitresses on their cell phones who reluctantly came over to our table about 5 minutes later. When we FINALLY had our food, it took another man hunt to find the waitress to bring our check. We were there almost 2 hrs when it was all said and done. Saving grace? They have a good salad bar. Another annoyance? It was not busy but the music was so loud our table could hardly hear one another.

Beautiful, well-​stocked salad bar, everything there is tasty and fresh.
Bar and soft drinks are good.
Anything else is hit or miss.

While the ambiance is lovely, the food is NOT.