AIM Mail Center

I want to leave a review because it’s pretty rare that you find amazing customer service these days. I had a pretty bad experience with an Ebay item-​which in no way had anything to do with their expert packing, I was scammed. AIM went above and beyond to support me and the process with a huge amount of grace.
Because of this, I continue to use them for shipping and would recommend them to everyone… and do.
Thanks Cindy and the team at AIM. You made an awful experience, a lot better because of your professionalism!

Great place, great people, great service!
The only mail service I will use. For a professional and courteous business transaction, I recommend AIM Mail Center in Sebastopol.

I use Aim Mail Centet all the time. Living in the country it’s inconvenient to have packages delivered. I know I can trust them to take care of any packages I may have coming and to help me get my items ready to ship out as needed. They even send me an email when I have something to pick up. The staff is really super friendly and very accommodating, very Sebastopol :-). Not to mention hard working! I don’t usually use the copier, notary, or fax service but I know where I can get such service if needed.
I’ve been a customer there for 15+ years and will continue to be.

This place is the BEST mail and copy center that I have ever used! I have had a private mailbox there for years… and lately I have been emailing them quite a few times to print things. They go over and above. Can you believe they took my pdf email to print and called and asked if they could take care of few typos? Who does that? THey call me by name. say hello, take care of me in every way possible. Keep me in the system since I have mailed things in the past. I just recently started writing reviews and I was literally SHOCKED to find out that anyone could give them anything but a 5 star review! Really? THe only thing I can say is perhaps they had a worker way back when, who was rude. and they would have gotten rid of him or her immediately. This is how they do business… They help advise me on which type mailing I should do. THey have multiple people working behind the desk. different from the local UPS which always only has one and I have to wait for a very very long time when I am forced to use them (like with an ATT return) They have closed up boxes for me. They do things like this every single time I go in there. except during the christmas rush when everyone like me, who has waited until the last minute to mail things… and then there is a long line. THey hire extra people to help. and work extra long hours to make sure that I can get my presents there in time. Whomever wrote those bad reviews please go in there again. We all have bad days. I sometimes have hired people who I am later abhored by how they took care of a patron/​client, and then I immediately fired them. Then I feel sad that it was a reflection on my business. I can only imagine that perhaps that was what happened when you went in. whomever wrote bad reviews. I came on to write a review for the best little mail place in the world. I have used similar places in different states I have lived in over the years and none of them have handled me and my business like Aim Mail of Sebastopol does!

I am honestly very surprised to see how many negative reviews this place has gotten. Every Time I have gone in there, I have gotten great service and extra help and tips on things that I can do to save money for my business.
The only rude, stupid, or unfriendly encounters I have witnessed have been from rude, stupid or unfriendly customers. You know the employees don’t set the shipping rates correct? So when you are surprised that, yes, it does actually cost that much to ship a heavy, breakable object filled with alcohol across state lines, don’t be a dick and start swearing at the nice people who are giving you the information.
This has become my go to spot for shipping on Sebastopol for several years. It might not always be the cheapest, but it’s the friendliest.

I go to AIM Mail Center in Sebastopol because their color copies are 39cents. However, it’s hardly worth it. The women there are snippy (if not downright rude), and they never act as if they value my business.

Customer service is going down hill. I have used this store for a very long time. They are in the heart of the Russian River Valley wine region and can’t get out of their own way to serve the wine industry. They let their pick up drivers dictate protocol. Please call your FedEx rep and get your act together. Staff is weak and frustrating. Used to see the owners working all the time… unfortunately not lately. They have driven me to the UPS store in town and forced me to drive to Santa Rosa for FedEx.

Synergy Solar has been a custom of AIM mail center for over 10 years. Over these years, they have always been helpful, and are always there to help us when we need it.
Deborah and Cindy run a great company, we count on them and they have always delivered. They also hire caring knowledgable employees, who know us by name and go the extra mile to make our company successful.
We count on Aim and they deliver.
Thanks.

This place is amaaaaaaazing — great location, friendly staff, great hours — what more could you ask for?

On Thursday, December 19^th, 2013, my Mother used AIM Mail Center of Sebastopol, CA to ship my Christmas gifts to me. My Mom paid for 2 day shipping to ensure that my gifts would arrive to me before Christmas. On Saturday, December 21^st, 2013, I received a box that was addressed to me with a return address from my Mother; however, when I opened the box the gifts inside were addressed to the Aunt and Uncle of an unknown family. I was able to locate and contact the family and arrange to have the gifts mailed to the proper recipients. When I spoke to the lady of the house who mailed the gifts to her aunt and uncle she confirmed that she too used AIM mail service. The woman, that both my mother and the lady of the house dealt with at AIM, assured both ladies that she would box up the gifts and label them accordingly. When I called the owner of AIM mail center on Monday, December 23, 2013, the owner was very rude and hostile towards me. She would not identify herself as the owner until after I identified myself as an Attorney. I explained to the owner that because of someone in her shops negligence I would not be receiving my gifts on time and I was having to go out of my way to ship the gifts to the right individuals. I requested that the owner credit my Mother’s account the $ 10.60 it cost me in postage to correct their mistake. The owner became increasingly rude and at one point told me to «shut up.» I was appalled at the lack of professionalism coming from a business owner. It is indisputable that it was AIM Mail Center’s fault that the packages were mixed up. Requesting $ 10.60 be credited to an account to compensate for postage to correct their mistake is not unreasonable. What is unreasonable is being treated with utter disrespect by the owner of a «professional» establishment. It is Christmas and her business messed up, an apology and $ 10.60 is all that it would have taken to resolve this matter. If you want to ensure that your package gets to the correct recipient I suggest you use a different mail center.

Consistently good customer service. The staff is knowledgeable, helpful and friendly.
It’s a pleasure doing busines with AIM Mail Center.

I have been a customer and box holder for over 2 years. I have always experienced wonderful service here! I totally recommend this place.

Brought a large package here that needed to be mailed to an international customer.
Aim Mail Center mailed it via DHL, and charged me quite a lot for doing so. Okay, I thought to myself, that’s the price of convenience & having a professional do it for you. Boy was I wrong.
Got a call from the International carrier a few days later, telling me my package is stuck in customs because Aim Mail Center didn’t do the paperwork correctly, and didn’t do some of the required paperwork AT ALL!
It took me seven days, numerous phone calls to the carrier, and finally having to fill out new paperwork for customs before my international customers package could be delivered.
And, to top it all off — while I was on the phone with the international carrier, I was curious about the amount Aim Mail Center charged me, so I asked the carrier for a price quote for dealing with them directly. Aim Mail Center charged me over $ 250.00 to mail my package, and if I would have gone directly to the carrier, the cost would have been $ 70.00.
It’s bad enough that they charged me almost FOUR TIMES what it actually cost, but then THEY COULDN’T EVEN GET THE PAPERWORK RIGHT!
This was an expensive lesson learned for me.
And what did I learn?
Don’t go here.

Always helpful. Never any problems. Staff is friendly and helpful. I sent several lengthy faxes and they were sent with no problems.

This is my «go to» mail center. They can do anything and everything that has to do with mailing, faxing, copies. Its a sweet place with good people who run it and I alweays feel comfortable walking in and know I’ll be taken care of with calm assurance and a smile.

I come here often since it’s right around the corner from my house. This place only gets two stars because ¾ths of the employees here are TOTAL BUTTHEADS.
Yes I said buttheads, which mean’s this is serious stuff.
I came in here one day in a total rush and flustered. I had no printer ink and needed to print out a copy of my insurance before going to the DMV later that day. But for some reason the insurance companies fax wasn’t coming through.
I asked the lady at the counter «uh…does this happen often? Do you have any suggestions?»
Lady: «No, faxes work all the time. Just not yours I guess. And no I don’t have any suggestions.»
Me: «ummmm…» I was so offended I ended up leaving and dealing with the issue myself. I was pretty turned off by that experience so I didn’t go in for awhile until last week
I had used their website to file upload and when I got to the place the girl at the counter said «you know when you use file upload I have to do a lot more work and uh yeah, can you just send it from your phone?»
I just couldn’t believe she said that! So I left, went home and resent the document from an email! Thankfully I live five minutes away, but still, incredbibly rude. When I came in the next lady was super sweet and was ready to help me, while the previous lady just stared into space picking her nose. (well maybe she didn’t pick her nose, but she might as well have.)
So basically, this place has maybe two good employees who make it still worth it to go when I really need to send something, but the other ones would be better off at Wal-​Mart greeters!

Great combination of services and customer support. Much more than just a mail box service. Helpful, intelligent, knowledgeable and friendly staff.

I have to rely on services that provides my business an easy and cost effective way to ship my products to my customers. The Aim Mail Center in Sebastopol, CA has provided excellent customer service at a great price every time. They care about me and my business.