Troy Michael Salons

This is my second experience at Troy Michaels. I don’t remember being thrilled about my first experience but hay let’s talk about the now.
So, I’m a Aveda junkie. I love their products. I’ve been to Leading Edge and all the stylists are young and inexperienced. Hair by two Women in Santa Rosa is awesome but they aren’t an official Aveda salon so you don’t get the points. So I thought I’d try TM to get a gloss which is like nothing. How can you fuck up a gloss? I mean I can do it myself. I should have.
When I walked in I waited for a long time bc the stylist was talking to someone. And didn’t realize I was her client. Blah blah blah. She asked me if I wanted tea. I said yes but she never brought it.
So the stylist they put me with was Soooo nice. I mean I feel bad about this review. But she obviously had never done a gloss before bc she had to keep asking the manager the times of how long to keep it in. She was in a hurry. I’m actually pissed. Bc she didn’t leave it in long enough. It cost close to $ 90.00. She also chose a color that is way darker than my natural color. It’s almost black. And had like a red ting. It is a really bad color. Trailer Trash is a good name for the color. I didn’t want to look like I came out of Jersey Shore. I mean maybe I should go get a spray tan now. Luckily it’s a gloss and since she didn’t leave it in long enough I can wash it out somewhat. And go to Hair by Two Woman in Santa Rosa off 4^th street and have them fix it. The other thing is every salon I’ve gone to for a gloss blows your hair out after and it’s included.
The woman at TM who I shall not name told me she had worked in hair for 20 years and on curly hair. GF you know nothing about curly hair. I almost died when she tried to do my hair at the end. It was a joke. I would give the service 1 star except the poor woman was nice. She gave me health advice. Unsolicited. I just wanted to read a magazine about Kendall Jenner. Is that ok? She did give me a hand massage which was nice. She was nice.
I’m never going back. Not for services. Never. It was way too hippy dippy for me. I honesty can’t believe they just shoved me with someone who had never done the service before. And cut it short. For $ 100.00 I should have gotten a full and patient appointment with an experienced hair technician.
Last but not least. She asked me to leave a review on Facebook. I said I use Unilocal for reviews and she said they didn’t have a Unilocal page bc the owner didn’t want one. LOL. I was like yes they do. The owner doesn’t choose whether the business has Unilocal or not. Unilocal is a self regulating society. The owner apparently doesn’t like Unilocal.Duh. If you can’t get your business together I wouldn’t like Unilocal either.
Also, Aveda color is 99% derived from plant oils. They did not use Aveda color. I have been using it for years fine. I am broken out in a rash all over my back and shoulders and neck. I’m pissed.

I was looking for a fun cut for the upcoming New Year so I booked an appointment. When I arrived they were welcoming and friendly. They seated me immediately and the vibe was great! Kristin was my stylist. I showed her a couple of photographs of what I was hoping for. She not only matched what I was looking for but she exceeded my expectations and gave me all kinds of awesome tips and tricks!!! I felt like a model when I left and I kept that look (that you will never quite get again) for New Years Eve. Even after washing my hair and doing my everyday thing I am still thrilled with the cut. Kristin is a true professional with a ton of knowledge. I will definitely return to Troy Michael Salon.

Karla does the right cut for me. I had such a great experience there that I had to go back 2 weeks later, instead of the usual 4 – 6 weeks. I love this place! The open airy salon with beautiful bouquets. Stylists are friendly and their clientele seem happy and engaged. Whether your there for hair care or skin care, I highly recommend Troy Michael Salons. Conveniently located across from Fircrest Market on Gravenstein Hwy (hwy 116). Check it out!

I commute from San Francisco every few months to Troy Michael Salon to get my hair cut and colored. Needless to say, I love this place! Troy and the other stylists are very friendly and greet me with a big smile and a cup of delicious tea every time I walk in the door. The salon is well-​kept and (as a bonus) there is always a gorgeous ever-​changing bouquet of fresh flowers from Troy’s garden.
Carolyn does an AMAZING job with my hair, no matter the style. So far, she has wowed me with blonde highlights, dark-​to-​light blonde ombré, and a variety of cuts. Plus she’ll chat about fun and nerdy scientific findings with me. I wish she worked more days than Wednesdays!
They also have an extensive selection of Aveda products that I load up on during my visits. Aveda keeps my hair strong and silky and protects the color treatment.
I will be going to Troy Michael Salon for all of my hair needs for the foreseeable future!

This place is great and i love their employees. Troy the owner is very friendly and kind. He treats everyone with respect and makes them look good after their haircut. Kelly another stylist is amazing and knows exactly what she is doing. Her smile is a killer and her heart is big. AOE is my other favorite and currently my stylist she knows exactly what i want. She is sweet and hilarious with her jokes. Yara is also very sweet and very focused in her job which she executes very well. The team there is great and the service is outstanding.

Excellent stylists. Very welcoming salon. They are up on the latest style or just keep it simple. The team and owners are very collaborative, no big egos & there is a close-​knit family feel coming down from the owners and back up thru the stylists. Easy parking. Ms. Personality Kelly has been my main gal for a long time, but others are also warm and skilled. They keep customers a longtime.

Kelly was wonderful! My highlights and haircut are fabulous. Just the shade of blonde I wanted and the cut was cute made me feel more polished and done.
Thank You!

My experience at this salon has always been extremely positive. Troy and his staff are consistently professional, warm and attentive to the needs of their clients, and the feeling in the shop is always very pleasant. Many salons are stuffy, stressful, or disorganized (or all three), but I’ve never experienced this at Troy Michael Salons. The owner, Troy, is a master hair stylist, and I have been happy with the way he has cared for my hair for over ten years. The hairstylist/​client relationship can be complex, as you are placing trust in someone to help you present yourself to the world and to yourself in the way you desire. No simple matter! Being able to understand the vision you have for yourself, and then properly execute that vision — or talk you out of it when necessary — is no easy task, but Troy and his staff make it look effortless.

My husband and I were two months into planning our wedding that was another four months away when a great job opportunity had us unexpectedly moving out of state. I had yet to find a hair stylist or person to do my make-​up prior to moving, so once we made it to our new home, I had to make a bunch of phone calls to find what I hoped would be the best fit. I have a wild head of curly hair that I wanted to be manageable and tamed. Also the only make-​up I have ever worn is mascara and I only wanted to wear the minimal amount of make-​up to help make the best pictures for our wedding. After explaining my preference for a more natural look, Troy Michael Salon was the first of many that really seemed to understand what I wanted.
So, crossing my fingers, I booked them to do on-​site hair and make-​up and to try to make things a little easier for all of us, I had a trial run two days before our wedding day. Ashley did my hair and after listening closely to what I was looking for, she did my hair for the trial and she did so awesome, I would have been thrilled to walk down the aisle with this first shot. However, in the day between the trial and actual wedding day, she had been thinking about how she fastened my hair clip, and although I thought it looked great during the trial, she had figured out an even more beautiful way to fasten the clip.
Amanda listened just as attentively as she did my trial make-​up. It was a bit strange to wear make-​up, so she suggested I wear it for the rest of the day and let her know what I did and/​or did not like so she could make it better on the wedding day. I gave her just a little bit of feedback and she did so amazing, I didn’t even feel like I was wearing anything extra, family and friends didn’t realize I was wearing make-​up and it turned out great for the pics.
In addition to doing my hair and make-​up, Troy came out on the actual wedding day to style the hair for the wonderful women in our wedding party, including moms. He did such an amazing job of creating a relaxing space for them to be indulged and feeling even more pretty. Troy Michael Salons truly helped to make this an easy, enjoyable, and fun part of my wedding.

I took a chance and decided to get my hair cut here while visiting my parents over the holidays, instead of going to my normal salon in Beverly Hills. First, I had to wait for 20 minutes– the appointment before me I guess ran over time. The girl who cut my hair asked me all sorts of questions about what I wanted and talked about how she was going to layer and frame my face and do all this wonderful-​sounding stuff. By the time the cut was done, I was entirely unimpressed with the results. She did not «frame my face» at all. In fact, all she really did was give me a quick trim– my layers aren’t even noticeable. Yes, I told her I like to keep my hair on the long side, but I also told her I trust her judgement style-​wise. The worst part of all? Because her appointment before me went long, she was rushing through mine, and because she had another appointment after me, she didn’t bother to dry my hair all the way– it was still pretty damp under neath! She gave me the worst blow out I’ve ever had– I could have done a better job myself.
It was so unprofessional and amateur– serves me right for trying a new place! Also, it was NOT cheap! I should not have tipped at all.
I wouldn’t go to this salon ever again if that is the quality of sylist they hire.

I have un-​managable, un-​ruly curly hair and Troy cut my hair for the first time yesterday. He made me look like a rock star! LOL I wish…
The cut is superb, age appropriate and awesomely cute… made me look beautiful again.
Troy is a very nice man with an awesome talent for knowing how to deal with curly hair. I can’t wait to have him correct my color.

This is my favorite salon — I’ve been coming here for 6 years and always leave with a gorgeous cut and stunning color. It’s really worth the $$. If you visit ask for Clara!

I had a lovely experience here twice. The first time, I walked in off the street and was greeted by Amanda, who scheduled an appointment for me for a a few days later. She went out of her way to fit me in and was super helpful and sweet. Troy, the owner, made a point to come over and introduce himself to me. He is warm and sincere and cares about his clients and salon. Today, I came in for my appointment with Kelli, who is their esthetician. She is professional, friendly and knows her stuff. We had a few laughs and she did a superb job with my eyelash application.
I highly recommend this salon and look forward to coming back for other services. The entire staff appear professional, friendly and you can tell that they enjoy their workplace.

So yesterday I dyed my bleached blonde hair with an ash blonde box dye, and after that turned my hair grey I dyed it with a golden blonde which evened out the tones but still wasn’t what I was looking for color wise.
I’m going to preface this by saying I will explain EVERY detail as I remember it. If you want the gist skip to the end.
So I made the right decision to call a «professional.» Troy answered the phone and scheduled me with Carla (I think) a 30 something stylist who he said was «good with color» over the phone.
Well when I arrived at 11AM my hair was an ashy light blonde and Carla said it was a «pretty color.» I explained that I wasn’t 100% about it as my roots and my ends were slightly two different tones. I told her exactly what processes had been done to my hair, and that I’d like it to be more golden and light. I picked out a swatch from their Aveda color chart and she assured me we could achieve that.
I reminded her that my ends and and roots were different colors and she said she’d put two different colors on the hair to correct that. Halfway through the application she explained she had decided not to, which at this point I trusted her and didn’t protest.
After the first wash and dry my hair was red… A light almost natural looking red. Not blonde. She and the other stylist said it was a pretty color. I agreed but said it wasn’t blonde nor was it a red I could live with. She then tried to tell me it was the same as the swatch I picked out and went to reach for one of her Aveda swatches when I said, «thats not the one we were looking at.» She said «Oh yeah,» when confronted and pulled out the one we had looked at, the blonde. She said she didn’t know why my hair turned red and said this had never happened to her before! Also she said it was no big deal because it was a demi perminent. So she said we could do a peroxide wash and lighten the tones.
This application was more like a shampoo. She mixed up some peroxide with a little shampoo and rubbed it into my scalp. I processed for about 15 minutes and after the second wash my hair was bright Orange.
Then she washed me with a Blue toner… I processed… when washed out my hair was bright orange on the roots and grey on the tips…
By this time the owner Troy began consulting Carla. They assured me they were doing the best that they could and that it looked fine and would look even better with a few highlights and a clear coat of something on the ends. By this time I was starving and had to leave to go get food, take a walk and think about my hair.
When I came back I explained that I would rather just have it dyed too a nice, darker color. Even though that wasn’t what I had originally wanted, I no longer had any trust in the stylist’s abilities or the owner’s input.
The refused saying I wouldn’t be happy with a darker color. Which I wouldn’t, I’m a blonde, but it would have been sufferable. She told me that we should just do the hightlights and it would work.
Well needless to say it didn’t. My part was that pale orange, the side of my hair was neon orange and the ends were even ashier. I was fully unhappy and told them so.
I was done having Carla color my hair and needed to go. It was about 4 PM… five hour later.
Troy charged me $ 200 for a «corrective color.» My first problem with that is that my hair wasn’t too bad when I came it. If the stylist hadn’t assured me that she could make it better I wouldn’t have had her touch it and just gotten a haircut. My color was WAYYY worse going out that coming in. Secondarily, in order to be a «corrective color» I would say that the color would have to be correct going out, no matter how much work was put into it.
I think corrective colors cost so much because the stylists should know all about hair and exactly what needs to be done to fix it. That means training and expertise! That’s what I wanted to pay for. Instead I paid for her time and effort into making me look like an ORANGE TABBY CAT! Just take a look at the photo.
I wish I had never left until they dyed my hair an appropriate color, or never paid.
NEVER, EVER GO HERE!
It’s a mistake to even be looking at their Unilocal page and considering going here.

Mona & Ashley are fab with that funky fun style you know you’re looking for!
…agree w/​Sarah about the décor, but hey, maybe they’ll read this and step it up.

Danielle is one of the best stylist/​colorists ever. She takes what she does and elevates it to an art form. You can really tell she cares deeply about her work and enjoys getting it just right. I would highly recommend her (just as long as she does not get too too popular and I can get a slot when I need one)!

Got my hair cut by Ashley and it was great. She was very friendly and professional. Nice location. Easy parking and really great products for your hair.

I’ve been going here for almost two years since my sis-​in-​law (yes! I am coming clean up front about my ties to the place) started working here. She is great. Her name is Ramona and I love her styling. I recommend her in every way. (I know, she’s family and I have to but even if I didn’t have to, I would still.)
I also love Aveda products and was converted to them about 5 years ago, even before my sis became a stylist.
That said, I must add that the salon itself lacks the atmosphere and décor one would expect — I used to go to Gila Rut (an Aveda salon) in San Diego and expected something similar, but it is far from hip inside TM. I wish they would update the décor because the walls are just exposed cinder blocks and some of the mirrors are straight from the ‘80s.
It sounds like Amy had an awful experience — I’ve never heard of anyone being allowed to cut and color hair without a license! It is fishy indeed… not to mention illegal… and yeah, there is only one, so there’s no need for the plural in the name.

I can’t believe nobody has reviewed this yet!
It’s been about 2 years since I went there, but here was my experience:
I was referred to them when I moved to the area because they were the closest Aveda salon to me and I was an Aveda devotee at the time. When I called to make my appointment, I spoke with Troy Michael, the owner and he suggested that I get my hair cut/​colored by one of their female hairdressers. I don’t recall her name, but even if I could, I don’t know that I’d post it– since much could have changed in two years.
The end result was that it was one of the worst cuts I’ve ever received. I needed to go get it «fixed» a week later. Then, the color: my scalp was literally stinging. I told her that the color was hurting my scalp and she said «Well– it’s all natural, so it shouldn’t.» By the time she washed the color out, I had chemical burns along my hairline (QUITE attractive.) To this day, I don’t believe it was truly Aveda hair dye they used because I had never had that reaction before with Aveda products.
During our chit-​chat during the process, she mentioned that she didn’t have to take the state board exam like «everybody else» because Aveda has «their own program.» This seemed fishy to me. Any other hair people out there can verify this?
Oh– and another thing: What’s with the name «salons?» Far as I know, there’s only one…