Dunkin’ Donuts

Just gross… No smiles. No greetings. I was a bother to the young lady who served me. She didn’t get me the donuts I asked for. When I brought it to her attention she took my bag and smashed the bag of donuts in between her hands to throw them out. One other staff member on the register was clearly sick and shouldn’t have been handling food or serving people. Nor was she completely filling orders before starting on the next guest so there was customer congestion at the counter. I couldn’t wait to get out of there. When I walked in I was excited to buy two donuts as a treat for a friend of mine and then by the end I was disappointed and the fun of this surprise treat went out the window. I hate spending money at establishments who don’t give a crap about their staff or their customers. It’ll be another couple of years before I give this place another shot.

The owners of this location also own one in Avon Park and opening one in Walmart, Sebring. This location for years has been sorely managed, stale food most of the time, workers whom think all they need to do to collect a check is show up and chat with friends — who would think they had to perform their job! The place always looks dirty behind the counter. The owner is to cheap obviously to get good help and develop a staff that is customer service oriented. I really wish Tim Hortons would make its way into Florida.

I managed to get in line behind a family who apparently had never heard of donuts before and so they were trying very hard to figure out what kind they wanted. Before I could light into them, one of the other employees behind the counter stepped over to the side and asked for the next customer. That’s a win right there.
I got one extra large coffee, which was the usual excellent. And I got two donuts, which were also the usual excellent. Man, that Boston Kreme is something else.
This DD shares a parking lot with a gas station, so watch out for the idiots zipping in and out from the pumps. Jeez!

Very friendly but service is very slow every time I go you wait a long time they need new management.

As long as you are sticking to Coffee and a bagel with hashbrowns (which are amazing by the way) you will never go wrong with Dunkin !

In recent years there has been an increased presence of local competition and several establishments which were previously lousy have had to amp up their game. Dunkin’ Donuts is nothing impressive, but the coffee is good, the donuts are decent, and the staffing problems which once existed have been rectified.
My biggest note for this place is that for some reason it’s ludicrously popular in the morning. If you are tasked with acquiring donuts for a morning meeting expect a line out the door and a tough time finding a place to park. Also the eating area, which I’ve never made use of, always looks really grungy. You probably wanna do your dunkin’ at the the office or home.