Raymour and Flanigan Furniture

I just called back and spoke with Rich a manager who is looking into my issue. Pictures of the sofas were sent to him via email and should hear a response within a few days. Since he actually got on the phone I added a star. Lastly the rep Luz told me the manager that never called me back was named Fred when in actuality Rich confirmed that his name is Greg. I really hope that this company does the right thing.

My name is Michelle I went to bobs furniture in secaucus no my sales associate person was Marc Weinberg I was looking for a nice bedroom set I wine up finding a nice bedroom set paying 1289.81
It was delivered today Wednesday 07/​22/​2015 it come with a bedroom and a dresser Mirror I thought it was going to come with a night stand I called them up to ask them he said I had to pay another 299 if I want another dresser that comes with the set all the money I spend I think he should come with a night stand the hole point is I am never shopping with them again period any other store furniture store would have had the hole set come with that type of money I spend and sometimes with the mattress

I would not give them any stars, but this requires that they get one. Hands down the worst buying experience I have ever had. I purchased a chest of drawers from a sales person named Jessica. She was polite but stated that it could not be delivered until wednesday of the following week despite the three day delivery guarantee. I asked to speak with a manager. A sales manager named Rich told me that they do not deliver on Sundays or Mondays. It was friday so I said Saturday would work. He said that I could pay sixty dollars to a third party to deliver. I agreed.
Rich assured me that even though it was not one of their drivers it would be inspected before pick up and the drivers would set it up upon delivery.
The drivers literally dropped off a factory sealed box in my bed room and asked for the sixty dollars and promptly left. I opened the box and realized immediately that the chest had not been inspected. One of the runners was broken on the drawer. I called Jessica and explained that if they could bring me a runner to fix it, that would be fine. She said they would exchange the item on wednesday and that it would be done in the morning to accommodate my work schedule. I asked to have a manager call me back and she said that one would call me that day.
On tuesday, four days after I spoke to her I had not been called back yet and I had not been called to confirm my delivery time. I called Raymour and Flannigan and they stated that I was not scheduled to get a new dresser. I explained what had happened and a woman named Santos stated she was a supervisor and could help me. Santos said that I needed to come to the store with the dresser and exchange it and drive it home myself.
I asked to speak with her manager. I was then put on the phone with Lucy. She stated that The item could be delivered on thursday between 8 – 5. I took the day off from work and never once left my apartment. at two o’clock I called R and F and they stated that the drivers attempted to call me and that they waited for 45 minutes. My phone had no missed calls and they never once rang the door bell. After calling and complaining the manager finally stated that they would attempt to deliver the dresser on friday. So once again, I took another day off of work.
R and F clearly does not care about service after the sale. I would never do business with then again. Buyer beware.

So apparently we’re not having the best of luck in NJ so far…
Ended up buying a bed from them and it took multiple phone calls and two deliveries to finally get the one we ordered. They initially delivered one that was significantly cheaper than the one we paid for and although they finally resolved the issue, they were not very quick to respond, left us on hold forever, and did not call us back as promised. Salesman also did not reply to our email. Will not return.
The correct bed, though, once received, was wonderful. We fall asleep on it almost immediately!

Really nice stuff, nice service, huge store, massive selection, and generally a well kept and clean store.
The only negative is the high price (low value if you will) and the sales staff that doesn’t really care as they make sales all day long and there’s always another chump behind you (where as at a place like Bob’s, they are hungry, and go out of their way to serve you).
I like to go here, find what I like, ask lots of questions, and then check online or in their clearance section as they have better deals that way. I bought a couch online from Raymour and Flanigan from the R&F store from the R&F sales rep, since he was honest enough to tell me the couch I liked was $ 300 cheaper online than from him… what a guy!
Beware: They bundle in delivery and disposal of your old item like a bed or couch and you can’t separate that out, so if you have a truck or SUV, leave it at home.

This review is all about the quality of the merchandise, which to say the least is below sub par. We recently spent $ 6500.00 to furnish a new home that we moved into on ¹²⁄₁. We bought a New couch manufactured by HMR~ HM Richards which was supposed to be one of their better manufacturers. The couch that we sat on probably 8 times on 2 different occasions was delivered with cushions that were flat and sunk to the springs and nothing like the cushions in the store. Id like to say I was shocked but I’ve heard the same story with them from a number of different people. They agreed to replace the cushions in ⁶⁄₈ weeks which was unacceptable so we went to the manufacturer who agreed to send extra firm cores out. I didn’t know that there were different cores available? sounds like classic bait and switch on already poorly made furniture. Then came the Bed frame issues. We picked a Canopy bed frame that seemed OK in the store but was was slightly rickety. The sales person told us that the bed that would be delivered would be installed by a «technician» and would be sturdy. lol~ the first night on the bed I felt that we were rolling towards the center of the bed so i looked underneath to discover that of the 15 legs that supported the bed, only 2 were touching. then i discovered that the canopy was wobbly. I could go on and on and on… the mattress, the lump sticking out of the back of the couch. All I can say at this point is… I was warned… Still giving them the opportunity to fix/​replace/​rectify issues before we go to court. IF, and only if, they address ALL of the issues, Ill remove this and the 50 other negative reviews I will be placing!!!

I came here to look for a bed, but I was so appalled by their lack of professionalism that I walked away without making any purchases. Looking through the rest of the comments, it seems like I’ve made the right decision.
A few key issues:
— We were received by a salesman who led us to the bed section. However as we talked and asked him questions, he would walk away to take personal calls and not come back for minutes.
— The same salesman was openly belittling R&F’s competitors. He went as far as saying «If you went to Competitor XYZ, you’re better off buying your furniture at Ikea.» He may be confident about their own furniture quality, but vilifying a competitor isn’t the way to make yourself look better.
— I went furniture shopping with a friend. I asked my friend for her opinion and she had some reservations about the piece we were looking at. This made the salesman upset and he wryly said something like «Looks like your friend is trying to tell you what to do.» No, I was the one who asked her for her opinion. Such underhanded attempts to manipulate customers are a big red sign and I pulled my friend out of the store as quickly as possible.

Seems like a lot of dislike for this place and location. But, I had nothing but a great experience.
We moved to a new place, which meant new sofa (so the wife told me). We shopped all the places around, Bob’s (ick), Ashley, etc. We finally found one that met what both of us liked at Raymour. We went in on Labor Day. The sales lady (Mayte I believe), didn’t pressure us, was down to earth and just explained the differences. She offered suggestions but not in a «salesperson» way. We found a sofa, but we told her we hadn’t closed on our new condo so she told us to put 10 bucks down and then come back once it’s all done. This way she told us, it won’t show up on any last minute credit reports and we still lock in the labor day price (which was solid). We did that.
Long story short, closing didn’t happen for another 2 weeks. We came back into Raymour worried about not being able to get the financing we were told, out of stock items, the gambit of problems you usually get when you wait after an initial down payment. We walked in, our sales lady wasn’t working so they grabbed Mario, the floor manager I believe. He pulled our order up, everything was there. Bam, quick credit check. Quick set up. Here’s where I start to think… ok here comes the catch… it’s back ordered. We get to customer care. First words are «how about Thursday». um. done! He was nice as can be. We were in and out in about 15 – 20 minutes tops.
Sofa came on Thursday, they were supposed to call an hour before delivery so I can get back from work, they called 15 minutes before so they had to wait a bit, but no big deal. They got the sectional up in a matter of minutes, set it up, and were gone in about 15 – 20 minutes. Sofa looks great, feels great and no problems.
Easy peasy. I’d give them my business again. The furniture is a wee bit pricier but after going to Bob’s and Ashley I felt more comfortable with Raymour’s product. Time will tell.

They should have 0 stars for just this situation! My grandparents ordered a new mattress from them and they were told delivery would be by 1 pm. I spent the day moving furniture and cleaning in preparation of the new mattress. It is now 7:30 and we finally got a hold of the delivery people and they said «at least another hour and a half «at least»?! Are you kidding me. You want to delivery a mattress and set it up at 9pm? We called the store to see what was going on throughout the day and we got «disconnected» (yea right). Do NOT got here. Please take your business somewhere else.

I came ohere to pick up a furniture is a chair is a display model I can’t taking because the warehouse is closed at 7 o’clock customer service is no good
And I got here at 7:40

My couch was replaced quickly and efficiently. The men who delivered the new couch and removed the old one were proficient. However the quality of the furniture is still poor and since I used my platinum protection to replace this couch, if the seams split again, I am out of luck.

I realize how many negative reviews this place has and it doesn’t solely revolve around the furniture they are selling but the lack of customer service that this place fails to provide.
My parents purchased $ 5,000 worth of furniture for their bedroom. They had an issue within a month and someone did come in, inspect the bed, and called the store to let them know. The store issued a credit for that part for $ 765.
This is where the manager-​Justin comes into the picture. This was the guy that approved the credit. We didn’t want to rush and use the credit so my dad asked him if we could come back after the new year. His response– YES, NO PROBLEM. Fast forward to last week, we showed up this time certain of what we were going to buy. He’s there along with the sales associate Mohammed and both said everything is fine. They just have to get the credit memo double checked but there shouldn’t be any issues. We are all ready to sign the papers of the new purchase. The whole thing felt rushed in order for the sales associate to get his commission but didn’t really mention any issues with the credit until we saw the total amount with no sign of the credit deduction.
To summarize everything now Justin is telling us that he told us to come back within 2 weeks of getting the credit. He’s a liar. Another issue is the unprofessional and completely rude desk lady who would not even let my dad get a word in until he raised his voice. I’m baffled that they would even let us dive into this other purchase, making it seem like the credit would be added with absolute no issues. We went back, canceled the new $ 2,000 purchase, and received nothing out of the credit that was approved.
Save your time, money, and avoid this place.

Let me start by saying that this review isn’t based on the quality of the furniture, nor the deliverymen (who were excellent) but strictly on the experience I had after purchasing a piece of furniture from here.
I browsed Raymour & Flanigan’s website and found a couch I liked and was ready to order it online (with a 10% off coupon code that I found) but wanted to see what it looked like in person before placing the order. I sent my boyfriend to the Secaucus store to check it out and the salesman said they didn’t have that particular couch in stock but showed him a similar style in the color we wanted. I was all ready to place my order online when the salesman told my boyfriend that he’d give us 12% off if we bought it from him and just ordered it in the store. He obviously wanted the commission and was giving us a better deal so we said sure. I had to call the store directly to give them my payment information & when I called I gave them the date of delivery that I wanted (a Saturday) and they said that someone would call beforehand to confirm and schedule a time. By Friday afternoon I still hadn’t heard anything, so I called the store to find out what was going on. They told me there was no record of a scheduled delivery (mind you, they have a «guaranteed 3 day delivery» policy) and the man on the phone told me there was nothing he could do. I finally got to speak with a manager who informed me that the trucks were already loaded up for the next day and the delivery schedules were set. Someone had erroneously entered the delivery date as the 22^nd of October, not December. Her best solution was to get the couch delivered to me on Monday (Christmas Eve) sometime before 5 PM. Who wants to sit around all day on Christmas Eve waiting for a delivery that someone else screwed up? We finally ended with her getting my order to be delivered first thing in the AM on Christmas Eve and offering me a $ 20 refund on my delivery fee and a $ 50 gift card for my troubles. 5 weeks later and I still don’t have either of those in my possession. If and when I do finally get my gift card, I will not be returning to this particular Raymour and Flanigan to redeem it.

The sales associate, Christina Sabessar, was professional and extremely helpful. I was able to see the selection of beds that I was interested in about 10 minutes time. Another 5 minutes to pay and arrange the delivery, then I was out the door. Delivery!!! They called with an estimated delivery time window the morning after. They said Friday between 11a-​2p. Guess who showed up at 11a and was done setting up within 20 minutes? They keep their word about the 3 day delivery. The delivery men were courteous. Also, they were respectful of my other furniture and were able to maneuver around everything. Especially difficult when you’re still unpacking. To wrap this up– I’ve broken up with Ikea and will be shopping here from now on.