Safeway

At 9pm on Sunday
We needed ice to keep our food cold and frozen
The assistant manager on duty was a total jerk and ass about getting ice from soda machine
U can’t empty it is what he said
I never shop at Safeway or Von’s in sd
And he reminded me why
Just should’ve gone to whole foods

Located in West Sedona, we were referred here for bigger selection and better prices, than being in the heart of Sedona where our lodging was located…
While it is a little bit of a drive, we made the trek, the red scenery along the way was a nice touch on the way for groceries…
Groceries you say. on a «vacation trip» per say… well… there are just some nice goodies that need to be on hand…
This was a really clean and friendly grocery store that offered nice deals on fresh fruit and vegetables… two artichokes for 3 bucks… Tejavas for a buck a piece… a whole watermelon for 1.89… Glad I found this store.
Sedona is a small town… and has a small town vibe… I noticed that with the customers and the people whom worked in here…
Small towns ALWAYS have a tenancy to move a little slower… and people a little more friendlier, people make small talk with others… that is what they do…
rather than the hustle and bustle of bigger cities…
The lines were a little longer at the check outs… people were kind, held spots in line, smiles go along way, especially when waiting in line… I received hellos and can I help you from most of the staff here… I could have gotten miffed at the long check out lines…
but life is too short to be mad.

Worst experience I’ve ever had at a Safeway store! If I could give negative stars, I would! I highly advise to skip this store and go to Basha’s down the road where the people are actually decent human beings and treat customers with respect.
While in Sedona, I stopped into this God-​forsaken Safeway to grab some food items to make dinner. I grabbed my items fairly quickly and then went to pay (which I should’ve just walked out without even spending a dime in this piece of sh*t store). I, unfortunately, ended up in Norma’s line. (If you still go to this Safeway and see her working the cash register, RUN to another one!)
While helping a man three customers ahead of me, Norma seemed to be interviewing or interrogating him — for 10mins we heard about his love life, career choices, where he went to college, etc. (apparently we all gave a sh*t… NOT!!!)
The customers ahead of me learned their lesson and kept quiet, didn’t even say a word to her lest they’d get trapped by Norma’s chatter. But that didn’t stop Norma from taking her sweet ass time scanning their items — and they even paid with cash and change and it took her FOREVER to count the change!
After 15 excruciating and torturous minutes it was my turn to check out. Just as I thought I was on the home stretch, Norma held up the line and said she had to count her money. What?! Who counts the register money in the middle of a rush when your line is almost half-​way down the aisle into the store?! Seriously???
Then Norma decided to take her sweet time scanning my first items, and I had asked her not to bag my items as she would take the bag off the stand and then attempt to put items in the bag — I’ve NEVER seen such an incompetent person attempting to bag items this way. Apparently this upset her because she starting having an attitude with me and started scanning my items — including some grapes, yes GRAPES, not grape juice — and literally throwing them down the belt. I asked for her manager, and she just picked up the phone and paged him, Michael, overhead. As soon as the ASSISTANT manager (not even the MANAGER) came to her lane, Norma threw her hands up and walked away, not even finishing my checkout process.
I explained the situation to Michael but he didn’t seem to really care much about how rude Norma was or her lack of customer service skills, hence why I’m Unilocaling my disappointing visit to Safeway. I come to Sedona quite often, but will NEVER shop here again. This was absolutely the WORST customer service experience I’ve ever encountered. And what shocks me even more is management didn’t seem to care. I think corporate may care, though.

I have been shopping at this Safeway since the mid90’s and it has always been overpriced because of being the one of the few stores in town. I’m not sure if there is new management or lack of it but shopping here is a nightmare! They are always out of items and the ridiculously long lines take longer to get through than the actual shopping. You’re better off shopping at Natural Grocers or Whole Foods, which used to be more expensive but not anymore.

Robyn e. Just helped me in the deli section! Talk about being overqualified for her job!!! Omg! Am I at a 5 star restaurant? I had better service from Robyn than my waiter at mariposa the night before! She was affable, friendly, knowledgeable and she anticipated my needs before I even knew myself! I have never ordered sandwiches from Safeway before, but wow! Good job Robyn!!! You are awesome!

I understand that things get busy and long lines can happen at the grocery store. After standing in line for almost 10 minutes another aisle opened, but the checker did not bother to invite anyone standing in line for a prolonged period of time. Instead those at the back of long lines piled into the recently open register. I found out from my checker that the person who opened that register was actually the Manager!
What ever happened to equity or customer service? Yet another reason to shop at Basha’s…

For Sedona, this was my favorite shopping experience for simple meals to cook in our condo. They have lots of easy-​fix-​dinner items, such as Lloyd’s bbq, baked beans, potato salad. They have a wonderful deli counter with lots of already-​prepared meats, salads, etc. We went out for a nice lunch today, so a lemon/​garlic chicken breast, baked potatoes, and steamed broccoli will be our supper. Their bakery is awesome as well! The fruit covered torte looked too delicious to pass up for dessert for the next few days!

Came to Safeway for some groceries and we decided to order some sandwiches from the deli for dinner. Robyn E was the one who was making our sandwiches and she was everything but professional!
She was joking around more than doing her job! Which took so much longer to make our sandwiches. I never mind seeing workers enjoying their job and having a good time but this time was different!
My best friends mom had ordered a sandwich and left to go grocery shopping around the store but my best friend and I stayed around to wait for it and had yet to order our sandwiches. She finishes the first one and we wanted to order two more of the same kind. As she’s making it another lady comes up and waits to be helped. I think Robyn felt intimidated and in a rush as the other lady was standing there. So as she finished the other two sandwiches, we told her we needed another one for me. She then says out loud, «omg not another one». To me, that’s very rude. You don’t say that kind of stuff out loud or to any customer. That’s your job. That was like saying, omg I need to ring up some more of your groceries…
I easily got annoyed and irritated. She asked what I wanted and made it. She didn’t say she was kidding or say «ha ha» or anything. Rushed to make my sandwich.
I didn’t easily take to her humor.
I can only say Safeways deli department needs some customer service adjustments. BUT their sandwiches are good!

Requires club membership or price is 30−100% higher. No one working customer service counter. You will pay less at Whole Foods.

Friday, February 12, 9:40 pm, Safeway was jammed, in fact all week they were over flowing with customers; long waits to check out, short of carts. The problems were due to being short handed, as usual, with no extra back up employees from corporate.
The question has to be asked, why would anyone want to work there? The work is very hard for rock bottom wages, they call them competitive wages. It is oblivious the executives of Albertsons — Safeway are more concern with affording their new toys — yachts, cars, planes, villas, a mistresses, than the welfare of their employees. That is why employees refer to Safeway as slaveway.
In fact beggars, standing at the entrance and exit of Safeway with cardboard signs, pleading for money make more than the employees.

Great prices considering the location. Easy driving distance from the hotel (Hyatt Pinion Pointe). Grocery selection is very adequate to build your week’s rations for the holiday stay. If you’re staying in a hotel that has a kitchen; it’s worth your while to load up and cook in your unit in lieu of the very expensive dining options in the area. Safeway’s got you covered.

This Safeway was not bad and we came to buy a few things to cook back at the resort we were staying at. There were a bunch of people here shopping. The produce area was large and clean from what I saw. In addition, all of the aisles looked clean and organized. The wine selection was good and I always thought Safeway always had a good selection of wine to choose from as well as other alcohol. The staff here were nice, friendly and helpful. One suggested to buy an ingredient we were missing for our food. We found what we needed for later. Overall, I thought this Safeway was okay and got the job done.

Lines at checkout and Starbucks was doing a remodel and it was a mess trying to get by the boxes and employee.

Worst Safeway we’ve ever seen and we have shopped in Safeways from coast to coast. It is always out of something — eggs this week! How can you run out of eggs??? They don’t even stock Splenda brown sugar, European butters, decaf Earl Grey tea, and Hellman’s mayo. Perhaps we were spoiled by the H.E.B. supermarket chain in Texas, but this is quite a disappointment. We’ll be shopping in Cottonwood.

We stopped at this Safeway a couple times while we were in Sedona. Store is clean and well maintained, and the people there were pleasant. The only thing that would need improvement is the lighting outside. It gets like pitch black outside at night.

Super friendly service, like super! The man in the deli let us taste test food before we bought it, the produce was very fresh. Several slices of watermelon for $ 2.50 and they were sweet. The red potatoes were amazing, we used them in a bbq along with many other produce items. The meat selection was pretty good, they sell bbq packages for under $ 22. Meaning several different meat items in one big package, such as: links, pork chops, steaks, and chicken breasts. The checkout people and bakery people were very friendly. The only small complaints are that they fill their doughnuts with buttercream instead of custard. The carrot cake is awesome, but I could do without the deli pizza. It just didn’t really have too much flavor. Other than that, it is in a pretty convenient location right in a strip mall.

Let me start with a positive. Kristen was very nice, helpful and informed me that this Starbucks had cold brew (also known as Toddy) much smoother and less acidic than regular iced coffee. Walked me through the reload process and was kind, and again very helpful.
I didn’t make a crazy request when asking for an inch and a ½ of cold soy milk for my lactose intolerant husband’s Americano. Glenda about exploded with attitude and telling me she needed to charge me when I asked her for a bit more because she didn’t add what was ordered and written on the cup. It was rather embarrassing and quite frankly super rude. Wow, I was shocked after a super relaxing rather enjoyable 6 days here in Sedona the first bit of attitude I get is at 8 am in the morning and from a woman old enough to know better. I’ve worked for Starbucks, and been to locations all over the states — in Airports, Grocery stores, Gas Stations and I have never been charged a penny for a nominal amount of soy milk to add to my husband’s coffee. The .60 cent upcharge is in place for people who want to substitute soymilk in place of cows milk on a mocha or other bar drink.
I have been in Sedona for 6 days at this point, have been to both other Starbucks (not corporate stores) and haven’t run into an issue about an ounce of soymilk.
Glenda — I find your attitude towards customers horrendous. If you don’t like your job, Get a new one! I hope Safeway management reads this, because I will be escalating this up the chain of management.

Very clean and looks well stocked! The workers were supper friendly. Love it here! The Starbucks inside was nice too. There had lounging area and areas to relax and cool off with a cold coffee. Their aisles were clean and spotless. Felt like walking in a new shop!

If you are traveling to Sedona no worries. There is a Safeway here for your needs. Big and has everything you are use to finding in your supermarket… well at least for me. It felt like home away from home for me. We stayed here a week and we went grocery shopping here couple of times. It is located in West Sedona off the 89… can’t miss it. No need to lug your groceries in your car while driving up to Sedona, just get everything you need here if you need it.
Oh and for those of you who enjoy a Starbucks there is one inside of here for your convenience.

HATE their loyalty card program, went through 4 numbers b4 I remembered my old California number. I would have happily left my «purchases» on the counter and walked out no problem. These people work for US, not the other way around.
I am not unbiased, I hate what Safeway did to Dominicks in Illinois, a far better grocery store than Safeway was until they got a hold of them and proved they had no busyness in the Midwest, ick.
Safeway is pricier here, and while I would give SAfeway a slight edge on the wine selection, Basha’s beat them in wine sale prices, sandwiches, and generally just a more fun staff. At Basha’s they just smiled when I said I was out of town and punched in a visitors ID. Fuc Safeway.