Sedonas Off Road

The WORST experience I have evvvvver had!!! I go to Sedona 2 – 3 times a month with my boyfriend and we brought our friends. Rented two atv’s one broke down it cut our time short because we had to wait for them to come get us and switch out one of the atv’s. Called the next day to talk about our poor experience and see what could be done to make things right and the guy answering the phone was RUDE!!! He blamed it on mechanical issues said there was nothing that could be done and I have to take it up with the owner. I asked for his name and he said it doesnt matter I don’t work here im just answering the phone so you don’t need my name. My thoughts are… Why is someone who doesn’t work there answering the phone & very rudely for that matter, that’s probably not going to get the owner much business or maybe that’s how they run things there. No apologies, I wasn’t given a time when to call back the guy who «doesn’t work there» wouldn’t even take MY name and number to have the owner reach out to me. Customer service is EVERYTHING!!!