The Grill At Shadowrock

We had pre-​fix dinner there on Christmas Eve and Christmas day. To be honest, the food was not worth the price we paid. Arugula salad was just mixed with dressing and placed on a place. That’s it. With the price, I’d expect it to be presented in a better way. The entrée I chose the first night was Ribeye steak. I expected a steak grilled with salt and pepper, but what I got was marinated steak instead. It tasted ok, so we were ok with that.
On the next day we went back because we thought no other restaurant was open on Christmas day. We had to wait, wait, wait for any service as well as food. Even the group that came in much later than us got their entrée before us. The Christmas pre-​fix food was a joke. A 15-​dollar dinner of a regular restaurant would have been better than that.
The hotel is great, but I highly recommend that you don’t dine inside the hotel, but go to Cucina Rustica which I thought was five star in terms of food and dining experience.

I can only speak for breakfast, but slow and flavorless are the two words that come to mind. I ordered and consumed the ‘power breakfast’ in a moment of poor judgement. My wife had the huevos ranchero which while it did have a flavor profile, acrid was my thought when I tasted it. Crummy food gets a couple stars from me when the service is good but that redeeming quality was missing as well. We enjoyed long periods of pleasant weather between ordering, being served and leaving. Actually I think bringing out check may have been an afterthought or we were just forgotten about. Even the credit from the Hilton toward breakfast tomorrow won’t be enough to bring us back tomorrow.

Maybe we just ordered the wrong thing but seriously don’t order the pizza-​soggy crust snd way too much cheese– the reasons it got two stars is that the waiter and staff were great and the salads we had were good.

My husbands meal was cold in the center — even when they brought it back a second time — and no one explained the drink vouchers provided by management. While the restaurant manager was helpful and nice, the experience left a bad taste in our mouths. For the prices we expected premier dining.

Great food, great environment, but what really set this restaurant apart was the service. I’m a typical meat and potatoes eater! I really love a great steak and enjoy a nice appetizer of shrimp cocktail to start a meal. Unfortunately shrimp cocktail was not on the menu. Never fear Shelly our waitress went out of way to make in incredible cocktail sauce with just the right amount of kick! It seems like a little thing but I know about you but I love to hear «Let me find a way to make that happen» thank you Shelly our quick weekend escape started off great because you know how to please your guest! Thank you!

We walked across from the Ridge resort, and enjoyed a delicious meal. Great bread served with peppery olive oil, roast chicken for me and mac and cheese for my husband. Service was prompt, friendly and efficient. Happy to recommend this restaurant.

My family and I have been visiting the Hilton for the past 8 years. We usually eat at the restaurant at least once each trip. It’s convenient and there is a decent variety. We usually get burgers which are good and consistent. The fish tacos and chicken quesadilla are also good and their guacamole is delicious. I have also had breakfast there a few times which I’ve enjoyed. I would actually consider it a 3.5 rating. Hard to go higher because there are so many amazing restaurants in Sedona. But if you’re a hotel guest it’s a great, convenient option especially after you’ve been traveling all day.

Closed

We read the reviews regarding the awful service from a female server. We also read how great the bison meatloaf was. We needed to stay local so we tried it with a wary eye.
The service from the moment we walked in was excellent. Our server, Ryan, was attentive and timely. Other servers also stopped by to refill our water and ask us how things were at the table. My impression is that they are trying to overcome bad reviews. And they did it very successfully.
The bison meatloaf was excellent and we would not hesitate to go back again.

Whenever I go here I always enjoy the flat iron steak and a good wine. I love coming here because the food is always great! But I have never been wowed by the service; my last visit being the worst. Out server was polite and courteous, but I just think she was a bad server. She kept on forgetting things, like my friend’s drink and the fact that she didn’t want salt on the rim, she was flighty throughout the meal, and she brought our check and then asked if we wanted it split (not to mention after my mother asked for the local discount out server asked if we wanted to charge it to our room). I will of course return here because I love the food but The Grill really needs to improve in their service.

Decided to eat here, since we were staying at the resort. We were seated, waited for 10 – 15 minutes, tables around us got served, including one that was seated after us. There was another couple there, that seemed to be waiting to be served as well. The server actually looked at us a few times, I assumed after making eye contact more than once, we would get service-​nope. Not even drinks were asked about. Horrible way of doing business, we left, ordered pizza, which we went into second and picked up, thankfully it was good. Avoid this place.

Tiny menu. Sat for over ten minutes, every table around us got helped, nobody came to ours. That was enough for us to head out!

Nice location and ambiance. I ordered the prime rib and it came out with grill marks and was raw inside. I told the server and he said he could have it put back on the grill (this is not how prime rib is prepared/​served) and offered no apology. My dining companion had the bison meatloaf which was good.

Summary… really really bad steaks and very very blunt steak knives paired perfectly with courteous yet unattentive service.
My family and I dined here, my boys and I ordered NY Strip and Porterhouse cuts. Food arrived 25 minutes after ordering (during which no sign of server or bread) steaks arrived cold, undercooked and rubbery. Due to the very blunt steak knives I could barely cut the steaks. Medium rare came out mostly uncooked, even after the steaks were sent back we discovered that over 35% of the NY Strip was fat and the Porterhouse had a huge piece of connective tissue.
The uncooked Porterhouse was served over the poblano potatoes. Serving them on the side could have prevented the runoff juices from soaking the potatoes.
The sofrito rice had no flavor and appeared to be made with just green food color.
The asparagus was limp and super soft, no texture. I only tried one bite of the sautéed Rapini that seemed too oily/​buttery. IMO they should just feed Rapini to the pigs.
My wife had fish tacos, Mahi Mahi tasted like over cooked chicken breast. How do you mess up black beans in the southwest?
We sat outside and when the fire went low and finally went out, no one came to fix it, had to actually ask a couple times, finally it was fixed towards the end of the meal.
Apparently cigars are allowed while you are eating, with kids around.
A Subway sandwich would have been a better ending to our day.

I stayed at the Sedona Hilton and ate at the Grille three times and ordered room service once during my vacation.
The first night I had the New York cut steak with Gorgonzola potatoes, pickled asparagus and sauteed rapini. The steak was a great cut and cooked perfectly. The asparagus were different, but surprisingly good. The Gorgonzola potatoes were good but needed more Gorgonzola. I wasn’t a fan of the rapini, I am from the south, greens like that need a pepper sauce. For dessert I had the flourless chocolate cake which was delicious. The service was great, the waiter was attentive and very helpful. Four stars.
For my next visit I had the steakhouse burger. I asked for medium but it came out well done. It was still delicious and the french fries were perfect. This time the service left alot to be desired. The waitress disappeared after giving me my menu, another server had to go get her. I was finally served but a different server kept filling my tea for me. After my server brought me my burger, she sat down at the bar and was watching a football game. She didn’t check on me after that, another server asked if my meal was okay. I finished with my burger and was ready to get dessert to go and pay. So I sat there watching my server watch the game and waited… and waited… and waited… I’m not one for violence or confrontations, but after fifteen minutes of staring at the back of my server’s head, I found myself daydreaming about going over to her and yanking on her pony tail, *hard*, to get her attention. She finally glanced over to check on me. I have never been so blatantly ignored like that. I ordered the chocolate lava cake, paid and left. The cake was fabulous. Two stars but only because the other server kept my tea full, otherwise it would be one star, three for the food and negative two for the service. I’m still disappointed in myself for leaving a nice tip without specifying that it was to be shared with the other server.
On my third visit I had the roasted natural chicken with savory bread pudding, mashed potatoes and pan gravy. It was fabulous, every single item was so flavorful! The chicken was seasoned and cooked to perfection. The mashed potatoes were wonderful. The savory bread pudding reminded me of my mom’s dressing, which is one of the highest compliments that I can give. The server brought bread fresh from the oven, I actually had to wait a few minutes before I could even pick it up. The pan gravy was so good that I was dipping the bread in it. The service was just as good as the food! For dessert, I ordered the deep dish caramel apple pie to go and ate it later but I ate the cinnamon swirl ice cream at the restaurant. The ice cream was wonderful, it was vanilla with swirls of cinnamon flavored caramel and I am hoping that I can find a pie like this close to home. It was the perfect ending to a perfect meal. Five stars.
I didn’t feel like leaving the room one night so I ordered the Antipasto appetizer and fresh squeezed strawberry lemonade. The portion was huge, it had prosciutto, capicola, manchego cheese, organic olives that had been marinated in an oil with crushed red peppers. It was wonderful and I had enough left for a snack the next day. The strawberry lemonade was so good! The server had told me that the machine that makes the lemonade was broken, but that he would try to fix it. So I was extremely happy to see it on my tray. Five stars.

While staying at The Ridge, we came over to The Grille @ the Hilton, which is walking distance, for a late dinner. The place had a quiet ambience by the 9PM time we got there. The food did not disappoint.
— Chopped Salad (solid portion split between the two of us. Dressing was not overpowering. Good start to the meal)
— Asparagus (if you are a fan, I recommend it)
— Fish Tacos (really good. I would definitely order again)
— Lobster Quesadilla (BEST thing we ate here. The sauce was great and the chunks of lobster on a wheat tortilla hit the spot. It was unique in its tang and flavor.)
Add a full bar and this was a really solid dinner.
After dinner, we took our unfinished drinks out to the fire pit on the patio. Nice touch.

This restaurant was fair, and really a 3.5. The Club sandwich was okay but it wasn’t what a club sandwich should be. The caesar salad (small one) was kind of inadequate. But the fish tacos were pretty good and the fish was well cooked. The capresse was also good and the tomatoes fresh but the cheese was missing something.

Fantastic breakfast buffet. Includes omelettes, pancakes and Belgium Waffles. Just order through your server. We stayed at the adjoining Hilton so we went two days in a row to fuel up before our hiking sessions! We also went for dinner one night. They had live music outside on the patio (weather permitting always ask for a patio table!) and happy hour is available out their from 3 – 6. You must try their lobster quesadilla. It was utterly delicious!

I’m quite surprised about all the five-​star reviews on the Hilton Grill at Shadow Rock. The food was not that good and the service was not any better. The one exception was the bison meatloaf with mashed potatoes — that was delicious. We suspected there was a problem in the kitchen in that the meatloaf was delivered perfectly but the other three dishes that we ordered were cold and overcooked. It’s a good thing we had salads because we had to wait 45 minutes for our main courses.
Considering the cost of the steaks that we ordered — we ordered the NY cut and the flat iron steak — both were not cooked to order, under seasoned, and were served cold. The redelivered meals were much better in temperature and quality (but not seasoning). However we did not get any discount or concessions whatsoever with 3 out 4 meals delivered poorly.

Our first night at the Hilton Resort we ate at the bar. The food was very good and our bartender John was helpful and super friendly. Great fish tacos and you should try the nectar martini. The garlic fried and sweet potato fries were also great and had a cute presentation in their little fryer baskets. Also, Happy hour is from 3−6pm and they have some decent specials.
We ate here for breakfast most days, mainly because my husband is a Hilton Rewards Member and we got vouchers for breakfast every day of our stay. The continental buffet breakfast is served a few times a week (not everyday) and includes fruit, cheese, pastries, eggs, yogurt, granola, sausage/​bacon, and it runs about $ 18. We had this one morning, it was okay nothing too spectacular. I would recommend ordering from the menu items. I loved the oat bread pecan french toast which comes with candied pecans over the top of them. Our server Jesus was very nice and always on top of things.
Overall I would give it a 3.5, so I rounded up to 4. Also, the restaurant/​bar closes at 10pm. Some items are very good, but it seems pricey for the type of fair. However, pretty much everywhere in Sedona is. If we didn’t have the vouchers I’m not sure we would have eaten here as often as we did (each voucher was worth $ 11 towards our meal; and we received 2/​day).