Clear Image Pool & Spa Supply

This establishment by far has the worst customer service I have ever experienced. It’s not something I experienced just once during a casual shopping trip, it’s something I’ve experienced several times throughout the years. Why did I keep coming back? I thought they were my only option since they are the only pool supply store in Selma that is locally owned. I believe in supporting small business owners. However the woman who owns the shop speaks to you as though you are a moron if you are not fluent and knowledgeable in pool and spa treatments. I have conferred with other family members and friends who shop here and they’ve all had similar experiences. I won’t go into their stories because it’s hearsay but I will share a few of mine.
As I mentioned before, the owner, a woman, whose name I cannot recall at the moment comment has spoken to me as though I am unable to her language. This is happened several times throughout the years. I guess I’m a glutton for punishment.
Angelica, who’s been there a few years now, has usually given me decent service. There were the few occasional times where she refused to acknowledge me because she was on the phone or preoccupied with paperwork.
Betty is a new girl that they have recently hired. On my latest trip in, she was insanely rude. It started with me standing in front of her for 5 to 7 minutes before she acknowledged my presence. She never greeted me, and assumed that I was there for chlorine instead of asking me what my needs were. While She’s is ringing me up she is carrying on a conversation with a gentleman, who is also a customer, who is on the phone with someone handling business not pertaining to his transaction. This was confusing to me because I wasn’t sure if she was speaking to me or him as she was switching back and forth without first confirming who she was speaking to. I then I had a question about the price. Betty responded with well doesn’t it say on the screen? I said yes it does. But I thought it was a different price. She responded well with well if that’s what it says. I just swiped my card so I could get out of there as quickly as possible. Angelica was also present during this but never spoke up or got involved. When I told her I needed service out to the car, but she responded with I guess I can do it. Normally, service out your car is standard with a purchase of chlorine, but I guess that is dependent on their mood. During the service out, Betty was rude.
They have a few guys who do the servicing of pools and maintenance and such. One of their names is Bryan. During the slow season he often works the store. He is one of the nicest, friendliest, and helpful guys around. He always has a smile and his customer service is fantastic. I believe the owners are beyond blessed that they have him on their team.
They do offer testing of your water for free. Otherwise, I believe you’re better off going to Home Depot or Walmart where you will get equal or possibly better customer service