Public Storage

Roaches! Public Storage property manager won’t do anything because he «saw nothing».
I killed 5 – 6 roaches yesterday while I was at the property. My unit is located on the top floor; I picked it hoping I won’t have any bug issues. Most of the roaches were in the hallway but found one on top of my boxes. I called the property manager today (Sunday, Feb 14) and notified him of the problem. Unfortunately, he kept asking me «what’s the problem». At first I thought maybe the problem was lost in translation but I eventually realized that wasn’t the case. Finally, after 5 minutes he said he will take a look. I asked him to give me a call back with an update, which he did, but his response was «I saw nothing» and continued asking me «what’s the problem?» and then repeating «there’s no problem». I directly asked him «so you won’t do anything unless you verify the roaches yourself, is that right?» and he said «yes, there’s no problem». I was already planning on moving to another unit w/​in the same property but now I will look for other options.
Not sure if other Public Storage properties are like this as well, but I do know from speaking with other PS property managers, their Regional Manager directly controls how each property manager conducts business. I fear it might be a regional issue.
Just FYI. Unfortunate because they were very friendly in the past.

This location is amazing. Checking in Eric was fast.
checking out Sam Luciano was even faster. That guy was amazing and I’m the one who was «lucky»
Used the $ 1 introductory special. way to go I loved it
Location 29 188 is the best.

My Wife and I rented the unit about 3 weeks ago. We were being helped out by a new guy Sam Luciano. He was very professional, he was very understanding of our situation, he was not pushy, I can tell he genuinely cared and he was excellent. Honestly, we had better price quotes elsewhere but we liked him, and rented the unit because of him. My wife really liked him she delt with him first. She is pregnant so he kindly offered her a chair and a bottle of water. Guy is definitely going places with this company. It was the best customer service I have had in many years. I been in sales executive for 40 years, he is an excellent sales person!!!

Staff both checking in (don’t remember names) and checking out (Eric and Smokey) were professional, friendly, and efficient. I was very impressed with the staff. The facility was clean and there were typically juuuust enough (or allllmost enough, depending on the day) dollies/​carts for renters to schlep stuff. I had 2 complaints that had little to do with the business but impacted our use of the facility: 1) as noted by another reviewer, the external parking lot is a cut-​through with a lot of traffic, thus it has high-​impact speed bumps that SUCK when you have a vehicle full of breakables going to/​from storage – just have to go VERY slowly over them and you’re fine, and 2) Users ignore the no parking zone and just pull their vehicles right up to the door, which makes unloading for all others more tedious and annoying.

Shanta was very helpful for me during my move. I had requested a unit online and when I came to check in she let me know that I could save money by going with a larger unit because I was only staying for 30 days. She didn’t have to tell me or save me money but she did which I appreciate.
The facility is clean and they have carts available free of charge. I don’t like having to get out of my car to enter the code to get in and out but I’d rather have my belongings safe and secure so it’s no big deal.

Due to circumstances outside of my control I needed storage ASAP. I made the reservation online and got the $ 1 deal which was great. And the building and units were well maintained and clean which was also great. But where this place shined was the customer service. I worked with Eric, he was great at answering all my questions and concerns and I really got the sense that he and the rest of the staff wanted to make sure I was happy.

Due to some construction issues I was not able to move into my new apartment and needed storage ASAP. I first went to the Columbia Pike one where I spoke to James he was very helpful and was able to reserve us a unit at the other facility because the size we needed wasn’t available. The next morning I showed up right at 9:30 and Shanta was there ready to help. She was friendly, kind and again so helpful in setting everything up. The unit was clean, easily accessible, well lit, and secured. This was my first experience with Public Storage and I would highly recommend them to anyone!

Clean facilities and courteous staff. Had a great experience at this location. Danielle was especially welcoming.

My husband and I were trying to sell our condo. In order to make the condo appear larger than what it is, we had to remove a couple of things, hence needing a storage unit. In a year, we sold the condo, moved into short term apt and found a house. The day we closed on the house, I did not want to pay for a new month of storage, so right after the closing I had friends meet me at the storage unit to unload our unit. We finished at 5:30pm, a ½ hr before closing (Yes, I was one of those people) I had the pleasure of working with Ashlee She was friendly and helpful in closing my account. I would definitely use Public Storage again! 2 Downsides on this particular location:1) needed to get out of the car to access gate going and coming out of the unit and 2) people use parking lot as a thruway to get to major roads.

I stored my stuff here while going home from college for the summer, and I couldn’t be more happy I chose this Public Storage. Ashlee is super helpful and accommodating, going above and beyond to make sure you have a good experience. I definitely plan on using this location again and recommend it for anyone in the D.C. area.

They took very good care of my belongings. Never had a issue to address. Staff especially Ashlee was kind and courteous. Would rent from them again!

Like others, the $ 1 rent for the first month promotion is what initially attracted me. I booked everything online about 3 days before my move and Ashlee and Tamanna ere so accommodating the day of and went out of their way to give my parents and I all the information and help we could ask for. They offer great rental insurance and the if you don’t already have a lock for your unit I definitely recommend the lock they sell. It’s spotlessly clean and they have excellent packing materials for kitchen and any other room – it made the packing process so much easier. Best experience I could have asked for when storing all of my belongings in a relatively unfamiliar place.

Ashlee, the property manger, offers full service at this Public Storage location. She goes out of her way to help customers not only chose the best storage unit, but also, to strategize packing. She’s very friendly and helpful. One of the most high quality services of any kind in the area I have experienced. Other staff seem very friendly and helpful.

I’ve used this Public Storage facility on and off for years, while living in the DC area and while living abroad. Ashlee has always been terrific! Everyone has, actually. If I ever need storage space in the DC area again, I will call them first.

I was drawn in by the dollar for the first month promotion. Upon arrival the first thing I noticed was how much cleaner it was then all of its competitors bonus points there. I was helped by a woman named Ashlee. She was very polite and was able to answer all of my questions. I immediately knew that this location would work great for my needs because it was climate controlled. I highly recommend this location for the quality of service alone and I will definitely continue doing business with them.