Conrad’s Tire Express & Total Car Care

I drove by early this morning and noticed a sign that said something about being under new management. I thought I would give the place a try. So I made an appointment for 11 a.m. this morning. I had a problem the last time so I was reluctant to go to Conrad’s again.
Troy was behind the front desk. Very friendly greeting. I gave him my info and he said it might take a bit longer since the central appointment folks had double booked them. But he said they would get me in and out as quickly as possible.
I presented a coupon for $ 17.95. No problem. Coupon accepted. Waited about 45 minutes. Total bill came to $ 21.14. They did notify with a problem with the front end alignment. No hard sell. Just the facts.
I was totally pleased with this visit. But here is what impressed me most. A lady in line ahead of me brought her car back and complained about an oil change problem from last October. She said she had taken it to Quick Lube this morning (a couple doors down from Conrad’s) and stated they had told her whomever changed the oil the last time has put in the wrong size plug or something like that. She was a bit upset. And she said it had messed up something in her engine. Troy listened intently and when she was finished he said «When can you bring your car in. We will make everything right.» No argument. No comment about her taking her car elsewhere for her oil change. Just perfect customer service.
I like the new management. Much better than previous management.

This is not an honest repair shop at all. Clearly all sales persons are commission based. My wife went to this store for an oil change with a coupon: 17.99 for an oil change plus filter and rotation. This is their officially released coupon sent to our mailbox, not some one line coupons. They did not want to honor it and said this coupon requires a synthetic oil change which is $ 36 and this coupon can take $ 7 off, and the final will be $ 29 plus tax. This is definitely up selling. Okay, my wife took it and asked if she can see the final invoice and pay upfront in case of anything surprising later. The cashier told her no you pay later. When they finished the work and showed my wife an invoice of $ 45 which includes an additional $ 10 labor fee, $ 3 shop supplies and $ 3 tax. This is fraudulent. I’ve never heard of any labor fee associated with a simple oil change when everything was agreed upon at the beginning. This is fraudulent way of doing business and definitely gender DISCRIMINATION. I’m also gong to report it to BBB and Conrad customer service. I am writing this to let you be aware of it and think about it before going to this store for any service. My purpose is to let them know who is going to pay it off at the end of the day.

Went here for an oil change since I had a coupon. The shop was clean, the staff friendly, and the wait reasonable. Went back about a week or two later for new tires because I got another coupon (I like a good deal) and because of my good experience the first time. Again the shop was clean, staff friendly, and the wait was reasonable.
At first they weren’t going to honor their coupon for $ 10 off a service of $ 50 or more because they said buying new tires and installing them is not a service. But this exclusion is not written on the coupon so they acknowledged this and honored their coupon this time only. Working with a customer over a misunderstanding is something I definitely appreciate.
My only suggestion is that they get some women’s magazines for female customers to read while waiting.

So I have a car. It was sold as a Saturn Astra and I bought it in 2009. If you know cars at all you know that I already have two problems. 1. They don’t make Saturns anymore and 2. The car is actually a Belgian car called an Opel Astra that had a few Saturn label stuck on it. Well the check engine light came on a couple months back and the folks where I bought it, Sunnyside Mitsubishi (née Saturn), misdiagnosed it, changed an air filter, reset the warning light and told me (paraphrasing) don’t bring it back here cuz we don’t do that anymore and we would just outsource it to a Chevy dealer. So flash forward to 5 days ago and the light comes back on but this time flashing angrily at me and the car starts to shutter and putter and generally not want to go. So now I’ve got a dying car and no place to take it. I thought I’d cut out the middle man and called a couple of Chevy dealers but if I’d have gone with either of them I’d still be waiting just to get my tricky little car looked at because neither could take it until Thursday. Well then I took a chance on Conrad’s. I told them all about it and how a competitor place also declined to look at my evidently impossible to service car. Conrads said bring it right in. They called me with an estimate within an couple of hours. I understand car repairs can be expensive so I wasn’t surprised by the estimate the gave me. They dug into the problem and discovered it wasn’t exactly what they expected, but they managed to come in within a few bucks of the original estimate. They got the parts and I had the car back and running like a top a day before any other place would even have been able to look at it (All together 2 days). Over all I’m very satisfied with this experience. The guys were good and they even let me keep the after market part that the original owner/​home-​mechanic-​genius installed that caused all the problems to begin with.
Recommend!