Walt Eger Service Center

I really liked the service they were extremely kind and very timely and they didn’t try and bs me on any extra costs I would recommend these guys to anyone I know.

If I could give zero stars I would. I had an oil change about a week and a half or so ago at Walt Eger’s. The service was completed in a timely manner and was reasonably priced. I was satisfied. A few days later I started noticing what I initially thought was a gasoline smell. Thinking that it was a gas leak I took it to Bob Bell’s Hyundai dealership hoping it was under warranty. After some inspection I was informed that my oil cap had not been put on correctly and that the smell I had been smelling was not gasoline but oil that had begun covering my engine burning off. I had to pay a small fee to get it cleaned and had to have my oil topped off at the dealership. It was a cheap mistake luckily, but the fact that at a mechanic someone didn’t have the attention to detail to put the oil cap on is something I can’t look past. I can say with 100% certainty that I will never use Walt Eger’s again.

Just saw a commercial for this place and all I could do is laugh. I took my car there about 3 months ago cause my check engine light was in and it kept stalling out. When they were «done» they told me I needed to bring it back so they can run another diagnostic on it. They said they fixed what they could now and would see what else needed to be done. Well the check engine light was still on and it kept stalling out. So the $ 1200 I paid for them to fix the problem was an absolute waste. I would never recommend this place to my worst enemy. And the commercials I see all the time is a bunch of horse s***!

My car broke down while I was in the area. I could see that the coolant hose came loose so I pretty much knew the cause of the issue. Even though I was 27 miles away, I paid the extra cash and had my car towed to Walt Eger’s on a recommendation from a friend. BIG MISTAKE! I will say that the work that was completed SEEMS to be good so far but what I really hated most about this place is the attitude of the man at the front desk and the price. They overcharge and when I asked about it, the man’s response was, and I quote, «We never said we were the cheapest. It’s less than you would pay at the dealer.» Really? No kidding! That’s a no-​brainer and quite frankly I don’t believe that is all together true. I only went here since it was an emergency situation and I couldn’t get my car to my regular mechanic (too far). Walt Eger’s saw that out of state tag and took advantage of my situation. They also know there aren’t many repair shops in the area. I got a quote from MY mechanic and it was HALF of what Walt Eger’s charged! This was for the replacement of the coolant thermostat on my ’08 MINI. Also, how many places charge for diagnostics unless they don’t get to do the work? They tacked that on, too. Buyers BEWARE!

Disappointed, called to schedule a visit Monday ⁹⁄₂₁. I was told they could look at my car Wednesday 9/​23, I called again Tuesday to let them know I would not be in until 1 pm I left work to make it there. When I arrived the man at the desk said it would be an hour before anyone could even look at it. Why schedule an appointment if you can’t do it? He wasn’t helpful he basically said I would need to leave my car. I’m sorry not everyone has the luxury of being able to just leave their car. I know one persons behavior shouldn’t influence my actions but in this case, I live in Arnold and to take my car to Severn to Walt Eger’s says a lot but next time I will stick to the Arnold/​Annapolis area for my car repairs. I don’t like it when my time is wasted. In this case 1 bad apple does spoil the bunch

I took a car here a while ago and will never go back. I had the oil pan replaced and on the way home I noticed a rattling notice coming from under the car. They had cut my exhaust because they were to lazy to do the job the right way. The exhaust was double walled and when they put it back together they only welded the outside pipe. I took it back and first I had to explain what a double walled pipe was even though it’s self explanatory. Then the service manager ask me how to fix it. They did take it in and told me they fixed it but I found out two weeks later that they just put a self tapping screw in it that of course fell out. Also when I got it home the first time I found oil under my car where they didn’t put the oil pan screw all the way in. Do not take your car here, they don’t have a clue about how to work on cars. I can only guess any positive reviews they get are friends and family

Called to set up an appointment, the guy quoted me $ 400 just for a diagnosis. Can’t believe they’re really still in business.

Emailed Walt Eger Service Center and asked how much an Oil Change would be if I supplied my own oil and filter. I got a reply back that it would be $ 21.99. I made an appointment and got the oil change. I was handed a bill for 43.99. I told them I was told it would be 21.99. The guy acted like he was doing me a favor by lowering cost to 25.00. While he was processing the charge I found the email that stated 21.99. He ignored me. I completed my transaction and left. I had heard nothing but good things about Walt Eger Service Center but this has really left a bad taste in my mouth.

Trying to find a replacement battery for a Honda accord remote and after calling several places that sell batteries and getting there only to find that they did NOT have the right type of battery for my remote I decided to call a car repair shop. They were courteous and accurate, they knew the exact type of battery and where I could go and get it. I was amazed that they were honestly helping without me even being a customer. They were right I got it at the shop they recommended, I picked up two. I figured it’s only fair to repay the favor so I even took the time to update their pictures here that I found other places on the web. Thanks, Bay

Definitely my new garage! They were recommended to my by a co-​worker and I’m so happy I went with them.
The guys were professional from start to finish, did an awesome job with my Jeep (Jeepus) — even fixing things in hours that the Jeep-​Chrysler dealership couldn’t in days — and were not ridiculously priced. I felt like they were up front and honest with everything so I never got an uneasy feeling.
One of my pet peeves with auto mechanics is that they get my Jeep dirty and they hot rod it… both of which Walt Eger’s boys DID NOT do!!! Love it! Jeepus was clean and my gas mileage was still the same even though I know they put a few miles on it.
Support (GOOD!) local business — use Walt Eger!!!