BTR Roofing and Siding

DO NOT use these guys. I was shopping around for quotes on a new roof. They came in with the lowest quote, but this company is highly unreliable and bad at communication. No one ever calls back, and it was on me to call to find out where my quote was, make sure that the information I asked for was included, and get an update on when a quote would be ready.
Despite my better judgement, I signed an invoice and handed over a check for 50%. They didn’t show up on the day they were scheduled and didn’t call to tell me why — EVERY SINGLE call made was from me to them finding out what was going on. It took about 15 days from start to finish just to get the quote alone.
Then I decided to cancel the job, and I wanted my money back. More calls, and this time, the added bonus of being told I was being called and being left voicemail messages when the person with my check didn’t show up. Just a lot of excuses, delays, no notification, and then being surprised that I missed their call — cellphones don’t lie. I had zero incoming calls, much less mythical voicemails.
I was supposed to get my check two times with no-​shows until I put my foot down and explained that I was prepared to go to small claims court and that I also had a neighbor who works in law enforcement. I got a pretty fast response after that, where they showed up on my doorstep with my money (in cash?!) promptly.
My real estate agent who recommended them to me (when they apparently were either under better management or had their sh*t together) says that she has another client they took $ 1,000 deposit from, didn’t start the work, and aren’t returning calls. Frankly, I’m surprised I got my money back and would not recommend BTR to anyone.