Connecticut Basement Systems

Saw my review and wanted to update. 6 years later, no water and I’m glad I found the best basement waterproofing company in Guilford. Highly recommended.

CT Basement Systems just finished installing sump pump. Kryz Will and his crew did a great job. Very satisfied!

Chris Wilk and his crew installed a system in my house today. I could not be happier with the job they did and the way they went about doing it. Chris answered all my questions and the crew was very professional. Nice people to do business with. If you have moisture problems in your house you have to call these guys.

C. T BASEMENT SYSTEM is the most qualified best buget friendly group of hardworking blue collar workers you will ever have do work in your house ! from basement waterproofing to energy audits and conservation of energy. I would recommend this company to anyone that has issues with foundations, water leakage, finished basement work, energy audits windows and much more!

Engineer came to my home and gave me estimate and stated best option for doing was steal rails to put walk back in place over time. However when men arrived to do work they told me that I had to have plumber come move main water line so they could install steal rail system. I called engineer and main office and they stated that moving water main was in estimate and I looked at estimate again and moving water main was not there. Engineer and main office told me only other option was to install carbon fiber armor to keep wall in place. But I would not be able to move wall back into place over time. Needless to say I am not happy, I believe I was lied to and that they did a bait and switch.

They installed a dehumidifier in my basement. It has broken down at least three times. The last time it broke down, stopped functioning, the person who came to service the dehumidifier told me the system needed its own electrical circuit. I paid an electrician to install the circuit, and the system ceased functioning once again. I told the company of the problem and I felt there was no sense of urgency to repair or replace the system. I have not had a happy experience with this company in this instance.
To the credit of this firm, they did install a sump pump system in my basement at it has worked well. It may be that dehumidifiers are not among their core competencies.

We just had a system put in and not been put to the test as yet, but my experience to this point has been great. Sid and his install team were very clear on everything they would be doing. Taking the time to answer questions along the way and very respectful of my home. Rick in sales was low pressure and didn’t try for the hard sell. Very informative. Once we get some rain, I trust the function of the system will be as great as my experience so far.

I was sold a «solution» for over $ 1,400. When the technician arrived to carry out the work I was told the fix was much simpler and he finished the repair in an hour. When I asked for a price adjustment the explanation I received was that the price is fixed regardless of the scope of the repair and that much of this charge was due to the 10yr warranty I was receiving. Not accepting this explanation, I called the main office, spoke with a manager who adjusted the price down to $ 934. When I indicated that I still felt this was too high given the time involved (3 hours total, 2 hours travel time plus 1 hour to do the repair) I was given the same explanation that much of the charge could be attributed to my receiving a 10-​yr warranty. In my judgment, this work should have cost $ 300-​$ 400 tops.
Suffice it to say, I have never paid $ 300/​hr to have any work done on my home and will not be calling this Company any time soon.

Not sure why someone from Marina del Rey in Calif would have anything to do with Conn Basement, but my experience was and has been very good. The product is top notch and the post-​install servicing is equally good. I have referred them to friends, co-​workers and neighbors.

We are recovering from SS Sandy and contacted CT Basement Systems. We were very pleased with the response and timing of the service. Kryz Wilk was a tremendous foreman!!! Super hard worker along with his crew, courteous, and very clean.
Thank you for the great job!!!

Did a great job; came on time, no problems, highly recommend; their representative that came first to review the problem was excellent as well.

I first heard about CBS at a home show. They have this great flooring system that is a floating floor, locks together, and looks like tile. We had them come out and quote us on not only that but an entire basement remodel. The salesperson had a laptop where he created a 3d view of our basement and was able to price out (by individual item) what the total cost would be. We decided on only the floor and the installers were there within a few weeks. If I recall the crew that came was 3 people to do roughly 800 sq ft. The lead installer was amazing and went above and beyond. We had a door that was not going to open once the floor was installed. The installer offered to cut the bottom of the door at no additional cost. They also did a great job cleaning the floor of the old tile. I had gotten most of it up but the floor still had some tile stuck to it.
One note is that I did not find the products all that cheap. Is that a bad thing? No! If you want a cheap product then they are out there. The quality of the material used and the look of the floor entirely justifies the cost. We only had one other company come out to give us a quote and did not even come close to the experience we had with CBS.

I have used Connecticut Basement Systems twice to install two curtain drains along the perimeter of my basement inside feeding the drains to two separate sump pumps. Their work is of a very high quality, their technicians provide the proper advice, their production crew come on time, do a very neat, clean and professional job and very polite. They cleanup their work very well before they leave. Connecticut Basement Systems are the best at what they do. I highly recommend this company to solve your water problems. If you want a dry basement and want it to stay dry, use Connecticut Basement Systems.

I recently had a sump pump and «french drain» system installed by Connecticut Basement Systems. Since we live on a harbor we knew it was a risk not to have modern basement protection.
Our home is 110 years old and has a classic, hand-​built stone foundation. Over the years, our home has never seen water in it’s basement, but during Hurricane Irene we had three inches from ground water naturally rising from the earth — a common, yet unwelcome event.
I’m writing to express how pleased we were with Connecticut Basement Systems. The results were impressive and the whole process was unbelievably easy. I feared the installation would be disruptive, messy and chaotic. Instead, it was a clean, controlled process that was incredibly smooth and efficient. Plus, the crew was experienced with older «classic» New England homes and the unique needs of their older construction.
I’d like to specifically salute the sales rep, Mr. Bill Anderson. He was knowledgeable, upbeat and very patient with all my newbie questions. Bill spent three hours with us explaining the work to me in advance with exquisite detail. I was impressed by the fact that he arrived fully prepared and used high tech solutions such as a laser measure to examine the status of our basement floor. He patiently sat with me and «designed» the system for us on his laptop with complete precision. The best value Connecticut Basement Systems provided was removing the mystery and fear I had. Bill was a total pro.
On day of installation, Noël and Martine (I believe that was their names) did the job. They were prompt and courteous. I was very impressed by their professionalism and they should be commended. They did clean, smart, accurate work in record time. The next day, the electrician, Mr. William Stocker arrived ahead of schedule and did an awesome job wiring things up. He was a huge help as well.
The whole installation was a breeze and added value to our home. And peace of mind. I highly recommend Connecticut Basement Systems. I’m really grateful for everyone involved.

We had water in our basement. A very professional salesperson came over to our house and gave us a presentation on her laptop on our option and left us with good reading material. This was compared to the other big name vendors that set up an appointment and never showed.
They suggested putting a drain around the outer part of the basement leading to a sump pump. There was zero pressure, and they were flexible on the price. I also checked them against another reputable vendor, and their price was a bit lower.
The workers were clean and professional. The got the job done quickly, cleaned up their mess and left. And the best part, no more puddles in the basement!

I had basement flooring put in — wood-​like product.
The contractors were helpful and informative. I left them in my home to complete the project while I was at work. The installation came out great. Perhaps most importantly, the product is beautiful. You can’t find a better one and it’s well worth the money.

Don’t bye the hype. They will tout their incredible service; but it is a total sham. We waited five weeks for an installation date only to be told the morning of the scheduled install that our flooring was not in stock. This is their own product, mind you. It took another two weeks for them to tell us it would be an additional two months to get enough of the flooring product to do our home. Furthermore, after we opted not to proceed because of this infuriating turn of events; they still have not refunded our deposit.
Absolutely awful. A total scam. They are worse that any fly by night contractor despite the glossy brochures and dvd.
AVOID AT ALL COSTS
*** CBS refunded our deposit after this review was initially posted. That said, we have received more correspondence from them about amending this review than we ever did about our initial order. We still would not recommend them, but they did not steal our deposit. That is the best we can say.