BATS – Better Alternative Transportation Services

Unfortunately, this is not an honest shuttle company.
I booked a private shuttle from KU to the airport. I was worried about running late, so I confirmed by email that I would be the only person in the van. I was told specifically that I was the only passenger.
On the day when I was traveling to the airport in Kansas City, the BATS driver was late. He kept calling my cell and telling me in would only be a little bit longer. When he pulled up, there were other people in the van. I was shocked. I didn’t say anyting to anyone until we were all at the airport. Inside, I asked the other passengers and each one had been told he was the only person being picked up. Each person had, like me, paid the full cost of a private ride which was nearly $ 100. We were all pretty mad since this is fraud.
I had to literally run through the terminal to make my flight and was the last person to board. I didn’t miss my flight, but I easily could have.
I would never use BATS again. I’d have BATS in my belfry if I did.