SMA Gourmet Deli

This deli also serves as a UPS access point where you are able to pick up packages that you were not home to pick up. The idea of a access point store nearby your home is a great idea but UPS just picked the wrong representatives for this area!
I stopped by this store to pick up my package that was left there by UPS. I presented the necessary ID to the guy behind the counter and he began looking around aimlessly. Then after about 15 minutes he says that they don’t have it and claims that it was picked up and returned to UPS. That was BS because UPS records everything that they do with your package and if it was picked up it would’ve been noted by them.
So I call UPS because the guy in the store was clearly a liar. The representative for UPS attempts to make contact with the store regarding my package. She returns to the line stating that she planned to make a complaint against their store herself because they were very rude to her and even hung up on her.
I definitely hope UPS stops allowing them to represent them because their service is horrible! Not to mention the fact that they are clearly liars.