Pajamagram

I have never been a purchaser from this website, but I was charged a large amount to my debit card to this merchant. This review is based off of how the «customer service» department handled the situation. I expressed my concerns, and gave my information to no avail. One phone call to chase, and trip to the local branch later, I was issued a new card with a refund.

My wife received a pair of pajamas for the holidays and they were the wrong size. I called up and ask if I could change the size and they said no problem. At first they wanted to charge me to restitch her labels but after talking to them they did not charge her.

Very poor qualit control! Received them as a gift. Mine came with two right feet, my husband’s was missing the bottom of the foot (it hadn’t been sewn on). So they sent replacement pajamas (we didn’t have to send back the others which was nice) but my replacement had two different size feet, and they sent my husband a woman’s pajama. Not sure if we’re going to try one more time to get functional pajamas.

Oh how I wish I checked Unilocal before ordering pajamas for my wife from Pajamagram. I figured that since they are specialized in p.j.‘s that they would have decent quality stuff. I spent a small fortune on couple of pairs that turned out to be polyester made in China cheapos. They don’t even refund the full amount and they charge a lot for shipping! buyer beware

I would give zero if I could, They suck. I ordered pajamas for my wife for Christmas. She just didn’t like them so I sent them back. I addition to spending $ 9 to send them back, they kept $ 15.99 of the refund for my ‘shipping’ even though when I bought the pajamas the shipping was free. F this company, they are the worst at customer service!

I wish I had read the reviews before I purchased. I assumed if this was advertised on NPR then it must be legit. The pajamas had a drawstring that retracted on the second wear and the top doesn’t stay buttoned so you’re constantly flashing people.
I have tried to call several times and get put on hold and have had no empathy. You do the work, fill out online form and then also have to pay postage when you return them even when defective and even though they overcharge you the first time. Never again! Would give no stars if possible.

I was in the process of placing an online order for pajamas for a family of 4 and a dog, when I got to the check-​out page and saw that Standard Shipping is $ 20. I immediately called Customer Service and asked if the shipping could be waived since I was spending $ 300 on pajamas. Customer service rep said No. I cancelled the order and went on Company Store and bought family pajamas (plus the dog!) for $ 200 and free shipping! I was shocked that there was no Free Shipping for customers spending $ 300. I do so much online shopping and the majority of vendors offer Free Shipping on orders over $ 100. Nordstrom offers Free Shipping on all online orders. This was my first experience with Pajamagram and my last.

I was given a robe. I liked it, but it was way too big. The return process is unbelieveably awful! First of all it is nearly impossible to find any locater number as it is included on the gift card without any idication as to what it is. Then the customer service link online pops up with a phone number to call. After holding for over 15 minutes I hung up. Then there is a «return form» to print and fill out called «Love it Guarantee». Turns out that the guarantee is refunding only if the item has been back ordered. So now the only choice I have is to keep the too big robe, or exchange it for something else. Oh By the way, returning costs me the shipping charges! There is nothing else I like on the site. I will never order from pajamagram again. Further I will activly recommend that no one I know ever order as well. Thank you Pajamagram for sending me to the brick and mortar shops in my area.

I got a pair of PJs as a gift and I didn’t care for them so I called to see how to send them back and have the purchaser’s card refunded.
I was SHOCKED and ANNOYED to find out that I have to pay to return the gift. I would never give nor recommend this purchase as a gift. I now have to pay for a gift I don’t want and I end up with nothing but a return fee. It’s ridiculous. I’m appalled.

My husband ordered me the Hoodie Footy and a flannel night gown for Christmas. The night gown was way too long and the Hoodie Footy was just an impractical gift for me. It did appear it would be warm but just not for me. It was also extremely expensive for what it was. I opened it 12÷25÷14 had it returned to Pajamagram on ½/​15. Their return policy is ridiculous as they claim easy returns. I called about our refund and was told possibly 3 to 6 weeks. As of 1÷22÷15 no refund. Tomorrow I will be disputing this purchase with our credit card company and let them deal with it. As this is unacceptable because if they have that many returns there certainly is a problem with this company.

Quality not worth the overprice. The red flannel top PJ’s left red dye all over our bed linen.

The foot part of the footie pajamas does not scale. Considering the feet is why I bought the footie pajamas it’s an unfortunate flaw. My 4 year old son is tall and typically wears size 6 clothing so he is large. I ordered a size 8 so that he’d have room to grow into it. The actual pajama is 1 foot too large in the body (which I expected) but the feet barely fit. The feet look like they’d be more appropriate on a size 4 pajama if at all.
Conveniently enough the feet come off, so I thought being sent larger feet would cure the problem.
But
can’t send extra feet. I was willing to pay extra for grown men feet.
They want me to PAY to ship it back. So they can ship me another size?
They wanted to exchange it but the body part is as big as it can be without being dangerously oversize, and they are asking me to go bigger when the PJ is not the problem. if I can’t guarantee bigger feet, what is the point?
Thank God my grandmother taught me how to sew, and my sewing teacher taught me how to make a pattern. When he outgrows the feet in the next few weeks I will take them apart and cut a larger pattern for the feet and make them myself.
Next time I will buy a fleece blanket and make the whole footie PJ myself. Or find an old lady in the neighborhood who sews to make them for me.
Buyer be ware!

My husband was taken in by an ad. The PJ’s arrived on time (for $ 20.99! it should have!). There is nothing special about these PJ’s to warrant $ 60 price tag. Mine were too big, so I thought it would be no big deal to exchange. It is Monday afternoon, and they are closed, even the ordering dept (open ²⁴⁄₇) is closed. No return label included.
Why are they closed in the middle of a business day?

Wish I could give a half a star. After contacting their customer service, explaining in great detail what happened, I got a response. Dear Larson (mispelled name), I’m sorry you are not happy with our shipping options.
Their shipping options were fine. Had they shipped when their website promises they will ship, I would have received them on time. To not care enough to even get someone’s name right was just icing on the cake.
Seriously, if you are considering ordering from them, at least do a search for Pajamagram complaints. And consider yourself warned.

Just ordered matching pj’s for my grandchildren and their Dog for Hanukah. Thought it would be. So cute for them all to have matching pj’s. When I went There a Week later my granddaughter, size 6, put hers on to show me. After one wash they Shrunk so much they barely fit! The material was cheap and Disgusting! The 12 mo size for the baby, who would normally wear 6 mo. Size but they were out of it, barely got into his! I am sooo disappointed in this place, never again! And I paid a fortune for these cheap pajamas! I will see about a refund After the holidays! Do not use this company, boo on them for making such a cheap, crummy, and very disappointing product!

DONOT BUY –use «Sleepy​heads​.com» instead.
This is my second time around with these guys. The first time was also bad but figured it was a fluke. I could not have been more wrong.
Horrible fit. Bottoms way too big and top too small. The customer service said I could return them. .. AT MY COST!!! After paying over $ 80 for one set of pajamas you would think they would pay for exchanges and returns. Not the case.
When I complained about this they were like «oh well, sorry but that’s your only option or just keep them». .. Wait ?! What?! Mmmm Attitude.
I’m a PJ fanatic and have had much better experiences and product from other sites. I will not buy again.

The worst customer service ever! I spent over 250 dollars for gifts, and when they arrived the blue gift boxes were completely damaged. I understand that this sometimes happens during shipping, but when I called to see if they could send a replacement they said that’s not their policy. I would have to fill out their return form and it could take 3 weeks for them to process it. That’s silly because I don’t want to return anything. I want them to replace damaged gift boxes. Since these were gifts, I couldn’t wait 3 weeks for the new ones to arrive. I was so disappointed! I would have just shipped everything back and bought different gifts from someplace else, but since I had names on the pajamas, they are not returnable. Also the quality of the pajamas are lacking.

I am outraged by the commercial that says this is a way to get a woman to take her clothes off. How sexist!

I am stumped by the bad reviews on here! I ordered cinnamon satin pajama set which included slippers and a shawl for a friend in the hospital. Well, the friend left the hospital unexpectedly before they arrived. I tracked the UPS shipping and saw they had arrived at the hospital in NYC and she was back already in NJ! I called customer service and. NO PROBLEM.they quickly shipped another set to her in NJ! I said «but what about the set that was already delivered?» They said not to worry they would take care of it! AMAZING! Anyway, she received them and raved about the presentation and the items. I told her to please tell me the truth. were they some crappy cheap items, as I live in Indiana and didn’t get to see them. She said NOT at all. she would use this company. Anyway, a week later she finally put on the PJs only to find the seam in the satin on one leg had a rip about 6 inches long. I had her send me a picture so I could inform the company. I emailed them on their website, told them I had the pic, and because my friend had cancer I wasn’t going to ask her to get out and ship them back. I received a nice email the NEXT day saying not to worry about returning them, they dont need the picture, and they would ship out a new pair! What a great company! I am definitely using them a LOT in the future!

I like to think of myself as a good gifter. I puzzle over what gifts to get for the people I care about for quite some time. Once I believe I found that special something I feel positively giddy at the thought of them opening it and thinking «this is just what I wanted!» So this begins with me thinking it would be hella cute for a new fam to enjoy Christmas morning together in matching red thermal onesie suits, you know with the drop-​seat bottoms… Also I had their names embroidered on the but. How cute! So I ordered them online. Click! Done! The giddy feeling starts! Shipping says it will be there by Dec 20, perfect! Well, it actually came almost a whole week sooner… The joy! Come to find out they were way too large! Well, my though was no biggie we can return it in no time. But I’m puzzled. When the new fam opened th e package there was no return label. What?
Now, I believe I’m a pretty savy Internet shopper… I’m all about Amazon, Victorias Secret, American Eagle, Sephora, Zappos, LL Bean and various other online realtors and they all have excellent return/​exchange policies not to mention great discounts!
So I call customer service, usually the end all of issues such as this and was told I had to go online to their website. Find the returns section. Print out a return document and fill it out and ship it using what ever means we felt like.
The hell! Btw I’m currently in Florida while the rest of the fam is is MA so this is not how my excellent gift was supposed to go! Needless to say they were also unhappy with the company and decided to forgo exchange and are just returning it.
Looking back I should have seen the signs…
1. No way to customers to review their orders
2. Signed up for the VIP PJ program– no discounts forthcoming
3. Outdated Policies on returning/​exchange
4. Size charts that are wack
This company is bad news and I won’t ever use them again. If I could zero the stars. I would feel even better