Frontier Communications

Frontier in West Haven CT… awful service… at least once a DAY signal goes away, sometimes for 20 minutes or more… DVR was disconnected for over a few weeks, representative could not help me. I’m just over it. Never had these issues with UVERSE!!! As soon as Frontier took over is just been a nightmare… can’t wait until contract is over!

Frontier has taken a lot of knocks for its poor customer service and its latency issues with its internet. We have had their internet for about a year, and so far it has been terrific. The modem/​wireless router that they provide free of charge has provided a great signal throughout the house. Download and upload speeds have been exactly as promised.
This week we took the leap and decided to go with their tv service. I loved Directv, but we did the math, and with Frontier’s 3 year price lock, we will save $ 60 per month, (which will add up to $ 2160 at the end of the 3 years). The installer (Alex) was on time, professional, and knowledgeable. He did a meticulously good job with the install, taking steps that other providers have overlooked to guarantee a consistently good signal. The tv service has been a pleasant surprise: cool features, great signal, great on-​demand selection. Best of all, we are saving money and didn’t have to give up a thing.

Update/​some advice after yet another trip down the rabbit hole.
If you have an old portal from AT&T, they will not service or replace it. They do not not want to even get it back (apparently, they claimed they never received mine but did not need it, most likely to support them not cancelling my service until 3 months later).
However, they will charge you $ 5 a month for this equipment. The rationale, apparently, is that this is «AT&T» pricing. This is the first I am hearing of this, over a year after they took over my account, and 8 months after i cancelled said account because they refused to replace this equipment without a service call, for which I WOULD BE BILLED IF THE ISSUE WAS THIS EQUIPMENT.
You can’t make this up.
Also, it would be super great if their «technicians» that I see bumping around town learned what a turn signal is.

Terrible service so far the installation was terrible they left garbage all over my yard never cleaned up after the instal was complete
Now they interupted my phone line so now it cuts in and out
The wire they installed was run in front of my house so close to the ground I can touch it from my yard
As if that’s not enough trying to get in contact with a customer service person
Was next to impossible (transferred 5 times)

If you have ANY other choice, choose THAT. This company is a DISASTER.
I’ve had trouble with them since the moment they took over for ATT in Connecticut.
I’m hoping the president of the company Daniel J. McCarthy sees this review. Sir, your «customer service department» does not listen and they do not take responsibility. They merely transfer callers from one person to the next. I can only imagine most customers simply give up before their problem is resolved. What’s funny, too is that EVERY single customer service rep I have spoken to here is barely audible… their lines are so garbled you can barely hear what they are saying. Comcast, TAKE ME BACK PLEASE!

I am in Shelton and have few options. Was one of the original AT&t uverse people and was sold to Frontier. In short, bills are never correct, customer service is a disaster, and more expensive. The worst company I have ever dealt with in 41 years. I rather drown in my own feces than stay with Frontier one more day. As we speak my wife on phone with them for 1000^th time since they deleted channels without telling us.
Trust me. Avoid them at all costs. I beg u
Zero stars. Minus stars. They should be investigated by the Atty General
Cable down almost all day and 4 times this month. Please stay away from this horrible company. I hope they go out of business.

I just switched from Comcast to Frontier and I am extremely happy. I should have switched sooner. I feel like I went from 1980’s cable TV to 2015. Holy cow was I living in the dark ages. The women I spoke to on the phone to switch service was very nice and Jim the technician who came and set up my service was so nice so helpful so professional I couldn’t ask for better. I’ve been watching TV for 2 days now and I’m in awe on fast the channel changes, how clear the picture is and how many channels I get! Thank u frontier for bringing me into the century. If you have Comcast I suggest u switch to Frontier now!!!

This is not worth it!
I signed up for Frontier’s service a few weeks ago after Comcast raised my rate (again). The Frontier tech showed up on Saturday around 9:00 AM to install. He spent around three hours trying to get it set up, but couldn’t figure out how to make it work. He pulled apart every jack in my house (wires every where) and disconnected my existing Cable to try and hook it up that way, but nothing work. Finally he announced to me that he could not do it and he needed to leave for another appointment. I told him, okay just put everything back and make sure my cable was working again. He said, «sure» and put all the wires back, but when I plugged in the Comcast again it no longer worked. I ran outside and grabbed him has he was getting into his truck to leave and he explained to me, that he put everything back and that there was no problem, that the cable would come back on. I asked him to take another look and he said no it was fine and it would come back on. Comcast just need to send a reset signal. At that point he left. After 30 mins, the cable still hadn’t returned and I called Comcast. They confirmed that there seemed to be a problem on my end. For the next 2 hours I kept called Frontier and asking them to contact the tech and have him come back (since he was still in the area) and each time they told me they left a message on his phone and he would call me back. Finally I spoke to a Customer Service rep who tried him again and spoke to him. She told me he said there was nothing wrong with my service and that he would not come back. I asked multiple times if someone they could send someone else and they said, «no, it was not their problem». So now I have to call Comcast to come down to my apartment (which they will charge me for) and fix the problem that the tech caused. Frontier left me with no Frontier service, no Comcast service and now I have to pay a bill to fix a mistake they made. By the way the tech never returned any of my calls, nor did his manager at or anyone else at Frontier. I figure if this is how they treat new customers, I can only imagine how they treat existing ones.

Simply awful. I was given a service window of 12 – 5, and assured the «technician» would call before coming. An hour and a half before the window, my phone shows a phone number identified as «Connecticut» called my line. No voicemail, no follow up call. I guess the «technician» is authorized to ignore the service call if they don’t get an answer, even if they call an hour and a half before the service window. And when you call technical support they don’t see any issues with this.
All cable companies suck. This one takes the sucking to new heights.

This is a company that is not long for going under. Do not go in to contract with them.

If you ever are considering getting your internet through Frontier Communications, don’t. Go to literally anybody else. These guys are so bad that they make United Airlines look like a company that has their shit together. They’re so bad that they have a worse rating on Unilocal than Walter Palmer’s dental practice (as of now, literally every person who reviewed this branch of Frontier Communications has given them one star). They’re so bad that they make Comcast — a company whose employees seem to think customers sign a blood oath to Comcast in some Faustian bargain for broadband — seem like the lesser evil.
My roommate and I were already Frontier customers, thanks to Frontier acquiring all of AT&T’s internet service customers in our area, and so it seemed like transferring service to our new apartment a few blocks away should go smoothly. We were initially told that everything was already good to go hardware-​wise and we would have service as soon as we plugged in our modem at the new place. It didn’t work. We contacted Frontier on August 1 and were again told that the hardware was fine and that the problem was a billing issue — basically, that the person we talked to forgot to put in the order and that our service would work on August 2. This was also not true. We again contacted Frontier and were then told that both of the customer service reps we spoke to before were mistaken, that hardware did need to be installed, and that a tech would come by to finish the install on August 4 at some point in the absurdly unhelpful time window of 8am-​5pm. After calling that morning to see if the time window could be narrowed down, we found out that the install had been cancelled because somewhere along the way their employees had entered our address incorrectly. Frontier then told us that it would take up to ten days for them to install our internet — meaning that our service would finally begin a full two weeks after we were initially told it would.
After we told Frontier that this was completely unacceptable and threatening to switch to Comcast, they told us that our case would be sent to an «escalation team» (whatever that means) in order to resolve it more quickly. Given that Frontier’s employees have so far been consistently incompetent, negligent, untruthful, or some combination of the three, I’m not holding my breath.
This has been the worst customer service experience I have ever had. Frontier Communications is the worst. Get your internet from literally anybody else.

We used to have AT&T U Verse which was by far the best cable/​phone service we had ever experienced. Their customer service was amazing, their channel lineup was cost-​competitive and vast, the user interface was technologically fantastic and the service was 100% reliable.
Unfortunately, Frontier took over the business in our area, and three months of nightmares began. In no particular order:
1. All of the TV apps we used stopped working
2. The phone stopped working
3. They kept billing us for services we did not receive
4. They changed out Internet service to something our system could not support, causing everything to stop working — it took a technician 11 hours across two days to fix this.
5. The DVR would «lose» shows, or fail to record shows.
6. On Demand disappeared for most channels for a long period of time.
I never thought anyone could send us back to Optimum, but Frontier achieved the impossible!

What ever option you have other than Frontier Use IT!
The worst company over all I have ever used in all aspects!

Insulted that FIOS would endorse this company. I will just stay with Optimum which after going with ATT and others is the lesser of the evils. At least it’s familiar bullshit. Soon all of these companies will be usurped by a hard antennae and some new fangled tv set top box a la the forthcoming apple tv reboot, roku, sling, chromecast etc. I can’t wait to call cable up and kiss all of them goodbye, but in the meantime Optimum, sorry and sad to say, is the best bet for our household.

Frontier is HORRIBLE! In February, a customer service representative, Marlon Jones, came into my center promising me a seamless transfer from AT&T to Frontier.
On March 1, my first day with Frontier, my internet no longer worked. I called Marlon, but got no response. Calls to the tech support were no better — it took me hours of unplugging and rebooting to reconnect it on my own.
Then I was promised a bill of $ 59. When I received the bill, it was over $ 300! This included a charge for $ 150 to install broadband that I ALREADY had through AT&T. And once again, my calls to Marlon went unanswered until I called him to rectify the bill.
The final straw was when Marlon did not do his due diligence in making sure that my phone rolled over to my answering service. I pay $ 220 a month for this answering service that was not operating because of Frontier. This may have cost me potential customers! In response, Marlon offered me $ 100, which I did not accept. I have not heard from him since.
The thing that boggles my mind the most is that not once in all my conversations and emails was an apology for all the inconvenience they have caused me over the past month. I would suggest to anyone that is considering Frontier for service RUN in the other direction.

I used to complain about Optimum, but Frontier is a new low. Our internet stopped working. We called and they did some trouble shooting. The representative said another person would call within an hour. No one ever called. Four hours later, we called Frontier again. They said the first representative did not do their part to correctly process the work order.
A person was supposed to come out the next day at 4:15 and fix it. They never showed, and no one called us. Its now 3 days and no internet. When we finally got a guy out to our house, he said they overbook and it happens all the time.
I’m switching back to Optimum. At least they show up when they say they will. Switching to Optimum will probably be faster than waiting for Frontier to fix the issue!

I called Feb. 19 to cancel my service because my contract was up. They switched me to 5 different people before I could cancel the service. At the last person she told me they had a better service for me. All of a sudden on the day I cancel the service it could be better? NO THANK YOU! Too late, Comcast was at my residence installing. They told me I would receive a box in the mail to send back the cable boxes. To this date I have not received the box. I called again today. This company is useless. I am now with Comcast and they gave me a fantastic 2 year deal. I can’t believe the internet speeds I am reaching.

Ok so I read the customer reviews but have no choice but to use frontier at my new address.
Call #1 gave me a price with a date and install time 9 – 11 am. Call #2 was to add phone service, was given a phone number and he said the appt. time was incorrect, it was 9−6pm.
Today I got a call to confirm and here’s where it gets really twisted…
they had no record of me wanting phone service (eventho I was given a phone number) they did not have me set up for any date or time.
I am fully aware i’m entering the twilight zone with this company. I urge customers to contact the Dept of Public Utilities if they’re being jerked around. I also highly recommend taking notes, getting names, where they’re based out of and any info you discuss… someone has to keep track because they are not.
I’ve heard some people are now recording conversations to cover their butts, not a bad idea.

Worst «communications» company ever.
ATT worked perfectly fine until this shit show happened. And what a shit show it is.
TV pixilation, spotty inernet… have a tech coming out Monday, but judging from the THOUSANDS of complaints online that I have been reading, … does not sound promising.
I’m at work posting this because at home internet is so god awful it probably would have taken me half hour to post this.
All in the name of $$$$ …

I switched to AT&T two weeks ago, days before the transition to Frontier. AT&T installed me quickly and without issue. We discussed a higher data speed and I was clearly told by the tech and the rep on the phone that I could call in and they could make that change on the spot without sending a tech out. I called yesterday to upgrade my data and Frontier said they would have to send out a tech, I explained how I was told otherwise and they simply responded that was AT&T not Frontier, I guess they don’t realize that I and many other customers bought what AT&T was offering and expect that to be delivered.
Yesterday the Internet and tv stopped working entirely. I spent over two hour on the phone with various reps but got nowhere, I called again this morning and spent another 70 minutes only to be told someone will call me back when it’s resolved.
I have been given 3 different account number, no one seems to be able to find my account using my phone number, the rep always needs a managers support to do anything. Very frustrating experience, especially since everything worked fine for a week after install.
As with all change there is a learning curve but damn Frontier get it together, you are making Comcast look good.
Hopefully I will be updating this review with a positive ending and some credits in my bill for the lost services and time I spent on hold.