Discount Tire Store – Shenandoah, TX

I came in to Discount Tire with a low tire warning on my dash. The person I talked to was very pleasant and wrote up a work order to check the tires and the spare, and rotate the tires. I explained this was important because I was driving out of town in a few days.
An hour and a half later, a different person said my car was ready, and handed me the keys. I asked about the tires, and he said nothing was done about the tires and no notes were made on the work sheet.
After checking with the people who did the work, he said my back tire had a screw stuck in it, but they had not checked the spare. He became very rude when I asked why they had not done the work. He said the person in charge was a «fool» and an «idiot.» He did not offer to do anything to correct the problem.
So, Discount Tire almost sent me away with a screw in my tire and did not do the other work requested. They refunded my money, and I took my car to the dealer.

When my husband walked in the door were greeted promptly by the store manger as the rest of the staff were busy. While we were waiting to be helped another employee walked in and introduced himself as Nathaniel and promptly helped us. He was not pushy or rude. We told him exactly what we wanted and he gave us the best options available to us. He even stepped aside so we could discuss it and ended up getting the tires from him. He was honest right up front no hidden fees. The young lady that mounted the tires Adrienne was totally awesome and efficient. As we watched her work to ensure that the tires were done properly she checked for the proper tire pressure and the torque spec for my vehicle which was very refreshing. The entire staff was very friendly and they made the experience easy as we had been looking at tires and deals for 2 weeks now we were hesitant to go with discount tire due to a previous experience we had elsewhere but decided what have we got to lose so we gave it another go glad we my tires made the difference on my suv. Thank you Nathaniel and Adrienne for taking care of us!

These guys are awesome! I love Discount Tire. I will not buy a tire from anyone else.

Amazing customer service! Showed up before they opened and so did 10 other cars. They kept track of who arrived first so when the doors opened and everyone pushed their way in, they started calling our the order. Very impressed! They take care of you!

Paid for 4 new tires on Saturday. Was told the tires would be in on Monday @ 2:00pm. Called on Monday to set up an appt for Wednesday at 10:00am to get my new tires. Dropped the car off as scheduled on Wednesday. Was told to come back in 45 minutes to get my car. Returned one hour later only to be told the tires had not come in. Someone would have to go to pick up the tires. Was told to come back in another 45 minutes. Should we say someone dropped the ball several times?

The BEST customer service from Clayton, whom I believe is the store manager. I was in a crisis and Clayton went above and beyond the call of duty to help me out! Would definitely recommend Discount Tire, as they never cease to surprise me with great benefits like free tire rotation, flats fixed, and free tire replacement when you have w blow out (as long as you purchased your tires there).

Made an appointment to get a tire repaired that had a small nail puncture. If there was any benefit in making an appointment it wasn’t obvious. After waiting for about 40 minutes, I was informed they couldn’t repair the tire. The nail was small, in the middle of the tire and the tires were barely a year old. After some discussion, the sales person offered to put the spare on at no cost and send me on my way. An obvious pressure tactic to sell a couple of tires. I opted to buy the two tires and when I asked to see the old tire they told me they were about close and It would take some time and I’d have to come back. This same issue happened at another location two years ago with my other car. If you want to be sold tires, stop by… if you want a tire repaired consider going elsewhere. I’m not certain they do that here.

Awesome customer service! Very welcoming and by far the friendliest staff I have encounter in a discount tire.

I came in extremely stressed out. I had a rental car with a tire that was going flat. About 15 minutes after getting the car, the PSI warning came on and I stopped at a gas station filling it up with air thinking it was due to the freezing temperatures.
The next day, the tire dropped extremely low to the point it was not drive-​able. I pulled into the discount tires and dealt with Clayton and received great customer service. He reassured me the entire process.
After removing the tire, they noticed that the spot the tire was leaking from already had an old mark which means the rental company already knew the tire was bad (yep!). Clayton brought the tire to show me this and made sure I would not be held responsible. He even offered to go above and beyond to call the company as a witness.
A+ service.

Told me it would be 30 to 45 minute wait. I’ve been siting here for 1 hour and my car is still waiting in the parking lot.

Always fast and courteous. Staff is always very helpful.

I had good customer service here. Can’t complain. They are busy. That’s usually a good thing. I was treated respectful and promptly. The guys did a good job too.

This was perhaps one of the worst experiences I have ever had at any dealer. I called in advance to set up an appointment to have my tires rotated and balanced. When I arrived I paid for the service (68.00) and went across the street to eat lunch. As I was watching out the window I noticed the technicians rotating the tires without balancing them. I called them on the phone and told them what was going on. I was told «one of the tires was not worth balancing». They did pull the tires back off and balanced them. When I went back to the counter to get the keys I commented on the actions. The response? «Oops. Sorry about that».
Most definitely lost my trust and business.

I have used two Discount Tires, one in Bakersfield, California, and this one. I blew out a tire on the freeway, literally right in front of them, and was put off that they wouldn’t send someone to help me… but, I was just pissed. In hindsight, that was too much of an expectation and they were right not to send anyone across the road to help!
Now, with that being said, once the tow truck got me there, the tech Garth went well above and beyond expectations. At the same time as my tire blew, the battery died in the car. The guy took care of it for me, and helped me get a ride from one of the other kats that worked there, and I wish I remembered his name! They both did a fantastic job, and set an example of taking care of the customer beyond expectations.
Thank you both, Garth, and the dude I forgot you name, you both made a crappy end of the day so much easier, and have earned a customer for life, wherever you go.

The last experience I had with Discount Tire was the store just a little up the freeway in Conroe. That was a 5 star experience. This one was not.
I had an appointment for 10:45 AM and arrived a little early (10:40). I didn’t get to the counter though until 11:00 as they handled walk-​ins. I was then informed that there were a 10:00 and a 10:30 appointment in front of me so my wait would be at least an hour. What good was the appointment?
I watched as at least six vehicles went ahead of me and grew more and more concerned.
My advice is to skip this place and drive a few more miles North to Conroe. On my last visit there, the tires were down and waiting for me when I arrived and I was out in 20 minutes — the same amount of time I waited in line to be greeted at the Shenandoah store.
It appears all Discount Tire Stores are not equal.