Abms Computer Repair Center

Possibly the best Mac/​PC repair people I have encountered. Fast service, friendly and patient staff and so down to Earth. Fair prices, too! If you have had it with egotistical, passive aggressive techs, this is the place for you! Run, don’t walk.

I was a bit concerned by some of the negative Unilocal reviews, but decided to give ABMS a try after shelf fell off our wall and onto our (closed) laptop computer. The touchscreen was shattered. I had already been to two big box stores, one which quoted me $ 650 (on a $ 800 computer) to replace the screen/​top and another which said they couldn’t get the part. I decided one more try at a local shop, ABMS. Jim was great — listened to what had happened, said he needed to take apart the screen to get the correct part number, contacted the manufacturer and searched the after parts market. He spent a lot of time on this, only to find out that the screen was only available at this time if I sent the computer back to the manufacturer (the $ 650 was accurate). Ultimately, he charged me only for 30 minutes of labor in spite of spending a lot more time to get me an answer. We ended up not doing the repair (have bought a new laptop), but I’d trust Jim and ABMS next time I needed computer help, either for hardware or software. Please note, Jim was not condescending, impatient or anything other than kind, understanding and helpful… not to mention he cut me a deal on his original quote because he felt badly that he couldn’t do the repair because the manufacturer wouldn’t sell the part to repair shops.

The owner Jim genuinely cares about my computer issues. I want what I want, and together Jim and I go through each issue I’m having and we write down each service I want to take place. Jim is excellent about convincing me why a certain change I want to make might not be the best move, and then he provides a better way. One of his strengths is that he gives you a lot of customer service, and one on one time looking at your system. He really wants to understand what’s going on, and provides all the time that is necessary probing the issues with me and trying a few diagnostics right in front of me. Sometimes the solution presents itself in that very moment, sparing me precious time and money leaving it with him. That’s happened on more than one occasion I am pleased to say. Now, I am a very particular man, and can be a little stiff sometimes, but Jim is the genuine article, and by that I mean that when he senses me getting wound up about my computer issues (can anyone relate???)…he has a way of calming me down with his knowledge and helping me understand that everything is going to be OK! Admittedly, his hand-​holding is a large part of all I require as a worry-​wart laptop owner. Bottom line: you can take your computer elsewhere and may pay a little less… but trust me when i tell you that you may not always get it back in as good a working order as I do whenever I take it here. Oh, and a special shout out to Jim and staff for going the extra mile this last time – I brought in one of my laptops (I take them all here) for a good once-​over, and it was physically filthy. When I got it back, not only were my issues corrected, but for the life of me my computer was so physically immaculate I hardly recognized it. I t was super clean – which was an awesome extra mile thing to do. Much appreciated.

The owner’s comments do not reflect the indisputable facts.
ABMS did NOT offer to transfer my files from my computer to a new computer at no cost.
I completely understood (or as Jim condescendingly put it «believed») what I was being told and did not want ABMS to order a new monitor once I was told that he had misdiagnosed the problem.
I was told that I would receive a call in the morning. However, I did not get a «status update» all day until Jim called after 3:00 p.m. In addition, when Jim did finally call, rather than addressing the problem with my computer or apologizing for not updating me all day, he started the conversation by scolding me (a grown woman) for not waiting for his return call.
Ironically, I received six emails from Unilocal advising me that ABMS had responded to my review. Apparently, each time ABMS edited its response, I received another email.
Like other reviewers, I was treated rudely, insulted and spoken to like a child.

Fast, honest, great prices! What more could you want?

the most honest place that i’ve ever had the chance to work at.
i honestly cannot go a single day without learning something new!
this place has been serving the community for over 30 years!

I have been to them twice. First time was when I spilled coffee on my laptop and the second time I had a virus. They are GREAT! So reasonable in price. Take care of your computer. They give it back to you better than before. They are dependable and reliable. It’s good to know I have a computer store that I can turn to when need be!

My desktop computer had a horrid virus. One day while surfing the web I get a blue screen and that’s all she wrote, would not turn off/​on after that. I know nothing about the inner workings of computers, so the poor thing sat for about a month before I decided to take it it. I chose ABMS on a recommendation from my father. My boyfriend and I brought my desktop in, the repair technicians (I want to say Tim, but he is an older gentleman with glasses) introduced himself, explained the process and the price and my computer was in his hands.
About a week and a half later he called and let us know he would need an additional hour with the computer and would unfortunately have to charge us for another hour. I was a little disappointed by the news however the technician’s voiced sounded so honest in telling me his evaluation I gave him the ok and he assured me it would be ready the next day.
When I came to pick up the machine I was given a test drive to to check out how every thing was working. He was able to remove the virus, save all of my important documents and combine them onto one administrator, he even uploaded free anti-​virus software. This was over 4months ago and my computer still works just fine. They did a wonderful job and with a lot of professionalism. I’d definitely recommend this place to any one who needs computer or laptop repair.

I had some viruses on my laptop that made it impossible to use. I found ABMS online and decided to try them because I REFUSE to go to the Big Box dork squad – they’re expensive and horrible.
George was so helpful, he started the laptop up in front of me and walked through a few things, then said it would be ready the next day. And it was – got the call the next morning, so was really only without my laptop for a night. It only cost about $ 78 (with a first time customer discount), compared to the flat fee $ 199 the big box charges, and they keep the thing forever.
I’m sorry for the few reviewers here that had bad experiences… that doesn’t seem right. I hope ABMS reads these reviews and makes sure to treat all customers well because they are a nice little company I’d like to see do well as an alternative to the big boxes. I’m recommending them to everyone I know.

Excellent Service, great attitude too.
Fixed my computer, and it works perfectly now. I would not trust anyone else to work on my computer.
Thank you Jim.
Susan and Bob

Fixed my computer quickly. Very friendly. The price is right too! What more can you ask for?

My computer was sluggish, but still working OK. When I got back my computer after ABMS worked on it, several programs didn’t work including Excel and Barracuda (an email plug-​in), and I couldn’t click through any links in received emails. And it was still sluggish. It’s possible that some problems they identified are the cause, but it’s too coincidental to be credible. On the theory of «do no harm», I would not recommend this company.
BTW, there is a fee to use a credit card.

We’ve been noticing our computer slowing down and was referred to ABMS by a friend to help get our computer back up to speed.
I spoke with George who was incredibly knowledgeable and friendly. He walked me through some home remedies first which helped a lot. He was also able to access my computer from his site and pinpoint the problems we were having.
We brought our computer in to have a few things updated and the virus’s and Trojan eliminated! Beware when you let your teen kids use your computer for FaceBook! Those things are nasty! But ABMS was able to destroy and conquer and get us back to top speeds within a few hours!
Thanks George & ABMS for an awesome job and continued support!
I highly recommend them for all your computer needs!
Here’s a quick link to their website!

I just got a new expensive laptop for my birthday and it worked fine. But when I plugged in my big screen monitor, I couldn’t get a picture. I called HP tech support and after 61 minutes on the phone they couldn’t fix my problem. Rather than hassle the return I called a computer savvy friend who suggested I bring it to ABMS where his company gets all their computers serviced.
I brought my equipment into ABMS wondering if I was getting in deeper rather than just going through the inconvenience of returning the computer to HP.
I was greeted by Jim who said «let’s take a quick look before we do anything». He took the monitor and laptop into his work area and in five minutes returned chuckling and said «I can’t charge you for such a simple thing as a bent pin on your monitor cable. I straitened out the pin and everything works perfect.»
With that kind of honesty and service I know where I am bringing all my repairs!
Lawrence M.

I had a virus on my computer and took it to ABMS after being refered by a friend. The computer was fixed in a timely fashion and at a fair price.
I was sent home with tools, advice, and shown how to scan my computer to avoid a future virus.
I really hope that I wont have a problem again but if I do I will take it here without hesitation and ask for George!

Had a virus and this time – unlike my previous good experience with ABMS, there was zero communication on why the job I asked them to do took two days instead. Being without my laptop for that time cost me writing gigs and kept me from invoicing my clients. This all cost me cash and there really wasn’t an apology for any of that.
I was spoken to like a child as a female here while my boyfriend (yep, a male) got full explanations on everything wrong and why it took the extra time. (Another client got referred to as a «chick» while I was there and it didn’t sound like they were friends.) There were two visits to the store when I was told my computer would be ready and it wasn’t. No real apologies for either of those.
I was called a liar by Ken, one of the least personable computer people I’ve met when I told him that I had been told to come in to pick up by another staff person there. I’ve sent my friends there, I posted a great review here back in July and THAT’s how I got dealt with by them. Spend your money elsewhere.