Biju Pet Spa

My dogs look ridiculous. Horrible haircuts. Totally uneven and sloppy looking. I had to trim my dog’s ears myself to make it look somewhat normal. They took longer than expected and on top of it we paid so much to have our dogs look like idiots. Don’t go here.

Ive, been taking my Chocolate Lab Brixton to the girls at Biju since he was 5 months old .
He was very skiddish at first but they were very patient and not only did a fabulous and thorough job but he likes going there now.
They groom all breeds and are amazing .
Steven C

Great experience! My usually skittish Shiba did well and came out smiling and feeling pretty! They did a great job getting out the undercoat too. Would recommend and we will be going back for our next grooming.

I have an 8 year old Portuguese Water Dog and may I say until I found Biju Pet Spa it seemed finding a good groomer that knew how to cut a Porti in Los Angeles is an impossible feat! But look no longer… from the moment I called to make my first appointment it has been an amazing experience. The groomers are 5 star plus, caring and clearly love animals! Leonardo (my best friend) and I are both over the moon happy to have found Biju Pet Spa.

We spent thousands of dollars having our dog groomed. One day this terrible groomer cut her tongue.
The owner did not care a bit when we told her, she said, oh a cut tongue heals fast. Never again will we go here, Awful way to treat a customer. We get the hint. GOODBYE!!!

PLEASE, PLEASE Understand this: These People DO NOT LISTEN to you as the pet guardian. They truly believe they know better than anyone. It doesn’t matter how many people are happy in the case of a service to a live pet. It matters that there are several cases where there have been tragic results because THEY DO NOT ABIDE BY YOUR WISHES. When you leave the store, they shrug their shoulders and DO WHAT THEY WANT assuming you won’t know the difference. Not one time do I see that they apologize or take responsibility for their actions.
Seriously, if you and your pet had a good experience at this place then the stars were aligned for you that day. I tried 3 times … twice with one cat, once with the other. There is NO reason to go back, ever. And I was a jerk to try the second time. I was pretty desperate because he’d experienced a tragic hospital experience and was having so many nightmares. The vet (& I) thought that possibly washing the scent of the hospital off him would be the first step … so I took him and my other cat down the street to Biju, also thinking that after the first not good experience that they would have learned by then … NOT. I don’t even want to go through every detail because my fury when I recall this, makes me want to go down there and beat the hell out of them. As you can read in several reviews, THEY JUST DON’T LISTEN. They don’t want to be told that your pet has a special issue, or needs special kid glove treatment for whatever reason be it emotional or physical. Since emotional damage creates physical damage. you’d think they would understand.
When I took my cat in, before I agreed to take him, we established ground rules. I explained that my doctor is the same doctor for the owners dog. She said because of that, she would permit me to stay with my cat through his grooming. When I realized what happened to my next cat, I thanked God I stayed through the traumatized ones grooming. These people don’t listen. My 2^nd baby, was screaming and crying in her cage (jail cell indeed) and she NEVER does that. But she was doing that before I came in to get her. I saw that as I walked in so it wasn’t a show she put on just for me. When the woman tried to pick her up out of the cage my girl slid to the back and wanted no part of her. She didn’t hiss, scratch or try to bite but she was terrified. As the woman brought her forward the cat had a bowel movement right there. (Pay back perhaps) So again, no choice but to have her clean & dry her again. I stayed and she seemed exceptionally gentle. Even more so than with my first cat earlier while I was there. I realized that my kids were trying to tell me something.
Like I said, this is the second pitiful experience. The first time, I told them to call me a half hour BEFORE he was done because he cannot be put in a cage. This way I will take him immediately. It was taking a lot longer than I thought it should so I just headed out to the store. About 5 secs before I was going to be opening up their door my cell rings … she tells me they’ll be done in 20 minutes. I opened the door and spot my kid on the top cage behind the window ALL DONE … with his back to the front of the store standing like a statue. A shivering statue. Staring at the wall!
Somehow I didn’t get into why they were lying about when he was done but I just went back there when she started to go get him. She tried to stop me but my face must’ve said Back the F*** off B I T C H because she let me reach for him. I laid into her about not taking me seriously, but like a jerk I paid the bill and left. It took him a few days to start coming around and not shirking or jumping at every sound.
Keep your kids away. Even if there’s a doubt, a slight doubt … There are other places. Call Josh at The Groom Room on Lemona in Sherman Oaks. Check out my review for them.

My dog died due to their negligence.
I brought my dog, Cookie, in for a bath and to have her feet trimmed. She is a rescue who recently came into my care and has a very serious Auto Immune Disease which affects her platelets and thus her ability to clot her blood. I told the owner not to use a clipper or cut her nails too short because she bruises very easily and she could bleed internally due to her condition. (The doctor gave me clearance to get her groomed as long as I spoke to the groomer about this) I also asked that they not pick her up by the abdomen. The owner, Cherri, gave me a condescending lecture as to why I shouldn’t let Cookies nails get too long. She also told me they would cut them as short as possible. I reiterated again not to go too short because if they accidentally nicked her she could literally bleed to death. She continued to lecture me. Really lady? I think I’ll listen to her Doctor over you. I should have walked, no RUN away. When I picked Cookie up at first she looked great. Then I looked at her abdomen and was horrified. Bruises everywhere. She did not listen to me. I had to take Cookie directly to the emergency room and racked up over $ 1,000 in medical bills. Sadly, our beloved cookie did not survive. I considered pressing charges, but it would be too painful. If you love your dog keep them far away from this terrible place.

Hmm i really liked this place because my dog looked great I loved the groomer a Spanish guy who was super nice and sweet only reason I’m giving three stars because I don’t know how my bill came to $ 60 just a bath and minor trimming not a full grooming, I’m not cheap at all I’ll pay if It’s well deserved but I thought it was a bit pricy forest they did I usually pay $ 75 for a full grooming especially my dog is only 4 lbs

We love this place and we love the way our dog looks and smells after her visit and how it’s so convenient since it’s so close to home. However the prices are very high compared to the surrounding competitors. They offer no specials or coupons. In addition, the prices on their board (menu) differs to what they actually charge you which isn’t good for business. I recommend them updating their board or abiding by those prices and also start a loyalty program to get some discount.

I brought my puppy here a few weeks ago for his first trim. He is a schnoodle and I was not sure what kind of cut he was supposed to get. The lady I spoke to over the phone was very friendly and she said that once I brought him I could talk to the groomer about a haircut. Once I arrived she had me go to the back with the groomers and they instantly picked him up and gave me some options. They were so friendly and I felt really comfortable leaving my puppy. They told me they would call me once he was ready. When I came back to pick up my puppy he was so clean and they did such a great job with his cut! They asked me if I wanted to make any additional changes to his cut but I said no because they just did an amazing job. It is a little higher priced than other places but I will be coming back to Biju Pet Spa, not only is it is really close to my home but I trust them with my puppy, and they did a terrific job.

I have taken my pug to this pet spa ever since we’ve moved to this area about a year ago. They do such a great a job, my dog is always happy and looks great after her appointment. I have to mention that they are always friendly, professional and accommodating. They were able to squeeze us in for the same day appointment on several occasions when other groomers won’t. Great customer service!

These people sure did a number on my pup. Initially I wasn’t going to bother with a review, but the hits keep coming, so heed this warning — don’t take your dog here.
It’s worth noting that I have a mellow, quiet, sweet-​tempered small dog. He’s a people pleaser, so I’m not sure how the groomer here managed to bungle things up as she did. She had the nerve to come out when I picked him up to tell me how fantastic he was. On first impression, he looked clean and well groomed… but on closer inspection when we got home I discovered the following:
1. Groomer nicked him multiple times on his belly and then his ear. What ever attempt they put towards extracting his anal glands did nothing but irritate his bum. My never scooting dog began scooting on anything and everything.
2. Following the nick on ear and the expression, pup got an ear infection and that previously mentioned scooting problem… I got a $ 135 vet bill to remedy both.
3. The owner doesn’t like taking responsibility for shoddy work. Several days after my leaving a message for her explaining the situation I get a call. After apologizing for being late in calling me back, she goes on the defense about everything else and blames my dog for her groomers bad work.
Either her groomers are lying to her on what went down, or she’s lying. She’s stammering on the phone when I describe my dog to her, she’s starting to see her story doesn’t really stand. She should have offered to comp the whole thing, but doesn’t. I volunteer that I don’t want anything. She offers a vague discount for future grooming. But I can tell from her voice that it’s killing her to offer that, even despite knowing she’s making an empty offer because there is no way I’d bring the pup back here.
The last straw — the pup that used to calmly tolerate baths, is now terrified.
And if this isn’t enough, a little further research and I discovered that Biju is more expensive that pretty much all the other higher ranked grooming places in the area on Unilocal.And that was before the addition of the vet bill. So Biju I’m sorry for the negative review, but I’m more sorry for the pain and discomfort you caused my dog and wallet.

They are the best groomers I have ever been to. They treat every dog like a show dog. I love biju

This place is horrible the way they treat animals is unacceptable. After getting groomed at this place my dog and ended up in the hospital with non-​cardiogenic edema — excessive fluid in his lungs from restricted airways.
The doctors Beverly animal suggested that my dog was choked out by his neck in a written diagnosis paperwork, which I’m holding as an evidence along with the rest of necessary paperwork. At the age of 5 months I haven’t been successful in walking him with harness, let alone using collars, he would struggle and fight if he was held by the neck. Next thing they wanted me to do is to hospitalize my dog, he had to be in the oxygen chamber which was unaffordable to me after draining all my finances and I had to take my chances and brought my dog back home. We’re we spent agonizing 3 nights staying up constantly watching his breathing and praying that he will make it through.

When I picked up my dog he was obviously different — shocked, scared and exhausted. While in the shop two women made comments on how «surprisingly calm and quiet he was» and didn’t resist any grooming procedures. First though that crossed my mind was — «They’ve drugged my dog or used some sort of «professional» trick, with which I’m sure many groomers are familiar with. They mentioned the dog had an ear infection and sold me on another pricey item, they were even kind enough to show me how it’s done. Me and my dog were taken to the tiny grooming room with dog cells that resembled jail or a torture chamber, where the worker woman proceeded to demonstrate how to put drops in dogs ears. She showed me two of her fingers locked in as she’s giving me an OK hand gesture and in the same manner throttled my puppy’s throat yanking his head backwards
And folding back his ear. In the similar aggressive fashion she darted in the tip of the bottle in my dogs ear. Look on my dogs face said it all, cringing I couldn’t wait to get myself and my pet out of this dog hell. Name of the groomer who grabbed my dog by his throat right on front of me is Yolanda. I understand it’s professional place but I’ve never seen anyone handling dogs the way she has.
The hospital visit took my rent money and I’m still struggling to catch up on my bills and life along with my traumatized puppy, let alone how expensively overcharged I was at the «Biju Pet Grooming» but once I have any chance to cover legal costs I can not wait to face these horrible creatures that choose greed and money over health and safety of our loved ones!
Of course the place does not want to take any responsibility for what they have done to my puppy and he’s truly lucky to be alive. Once I’ve called in to address my issue and asked for their insurance, politely, hoping to cover my hospital bills for the dog only to be met again with nastiness, hostility and distasteful obscenity. In obnoxiously appalling tone I was called a liar, I was simply laughed at… While on the phone with me, store manager decided it was appropriate to relay my conversation with her to the groomer who tortured my puppy, snickering and yelling out that they are bing falsely accused.
To say it was unpleasant and frustrating would not describe array of negative feeling and energy that went through my entire self. I’m a grown man who wanted to cry how helpless it felt dealing with those ruthless people. Not even sure you can call them people!
We all will be judged at the end, and if not by the finest legal system of the United States of America, Karma and God will settle it all. Just hope this review will seed some worry and curiosity on how the grooming businesses are ran, and this one in very particular
Do not take your pet here to this SS Nazi style mini-​pound where dogs get tortured and abused. My dog is a now 6-​months old adorable and life-​loving 12 pound Maltipoo who’s a very lucky little doggy. My hope that every one of you is healthy and your loved ones are safe!
Sincerely,
Vlad Fesenko.

My dogs always come home happy, they aren’t afraid to enter the building and that’s a good sign. Everyone there is friendly. Sometimes you have to be a little firm with the washer or with the groomer if you really want something done, but they seem to care and the owner is really nice.
I really like the scarves and I think my dogs do too!

I’ve been taking our two dogs to Biju for years and recently there service isn’t what it used to be. This past year they have injured my dog during the grooming on three different occasions! This included her eye and twice her paw. So I think its time for us to try another groomer.

Best dog groomers in all of Los Angeles.
Friendly owner with excellent communication skills. Mo, the lady groomer from Scotland, is the best I have ever met. Not only does your dog get groomed like the breed, she points things out to me that my Vet has missed many times.
They care about your dogs as if they were their own.
I drive from West Los Angeles to Sherman Oaks so my dogs are treated right.

Just took my dog here. They managed to squeeze him an appt last minute and fixed his nail that had split which the vet wanted a ridiculous amount to clip back! Wonderful ladies working here. They informed me of my suspicion that my dog is in fact a purebred american eskimo! Went and got a beer next door while I was waiting. He’s so fluffy now. their dog accessories are the cutest.

This is the best dog salon in LA. I have been taking my Shi Tzu Chloe there for years and she always looks gorgeous when I pick her up.
The whole staff loves dogs and you can feel it. They use the best products and if you have a sensitive dog that breaks out from other cheap dog groomers, they will be in excellent hands with Shari and staff.

First, I called 4 high-​rated Unilocal groomers, and only one business called me back — Biju Pet Spa. Um, to the others… not good for business! The call back was very professional, and honest about the cost and price. They were accomodating to my schedule, too.
When I arrived with my little doggie at the scheduled time, Cherie (the owner) greeted me by name, as she was expecting me (a nice touch). I met Summer, the groomer, who backed the analysis of the job to be done on my tangled young pup. We went over how much to cut off the side, the top, the tail, etc — as you would with your own haircut!
A few hours later, I hardly recognized my extra beautiful puppy, who was whiter than white. True care was shown by Summer for my little bundle. He was happy to be going home!
I will definitely be using their services monthly. Biju did a beautiful job. Perhaps something new to offer, a combo cut for both owner and pooch?! I’d be willing!