Dr J’s Cleaners

So glad I found them. Sandra saved us when Steamer Cleaners down the street let us down. Nice people with integrity. That’s what we were looking for.

RUDE OWNER! I do not recommend this place. I came in to have some alterations done and the tailor wasn’t there. A woman took the order and I asked her what she would do to get the stains out. I guess she took that to mean I was getting the shirt dry cleaned as well because when I came to pick up the order the shirt was dry cleaned without me asking. I told her there was a misunderstanding that I just wanted the alterations. She brought her boss out from the back — this insane older man with grey hair. The discussion started to escalate to a yelling a match right there in his grimy store. He also called me a «liar’ because i thought I didn’t have cash in my wallet when he demanded it instead of my credit card. I felt it was a terrible way to handle a customer. The guy was a jerk. DON’T GO THERE. There are far better places close by. I feel sorry for his staff who must take this guys abuse on a daily basis!

They are not that clean – they’re customer service could use some TLC, and parking is limited. They do an average job on dry cleaning.

This place is great. We have a cat that currently likes to put holes in all of my sweaters and shirts. Their alterations and repairs lady is fantastic– and has already saved several very expensive items. They also were able to flawlessly do alterations for my theatre company costumes by going off of pins. Every time I do cleaning– it’s always done on time. My go to cleaners in the valley. Highly recommend.

Dude. They charge $ 6 bucks for each pair of pants? Are you kidding me?! No wonder their racks are empty.
Oh, and my order was not ready when I came to pick up.
Too many options to go there.

This is my second and LAST time I will ever go there. The first time I went I had a $ 20 off coupon and that sounded like a good idea. They did a great job and the customer service nice and friendly.
This time not even close to the same experience. I had about 20 pieces to dry clean and the girl counted them and everyting was fine. Then she asked me when would I like my clothes back Friday afternoon or Thursday? I asked her at what time they opened on Friday morning and she said 7 a.m. Obviously I’m not going that early so I said «please have them ready by Thursday so I can pick them up Friday morning on my way to work». I also told her I had their 30% coupon that I got in the mail and asked her to please let me know what my bill was going to be when I picked my clothes up. She gave me this look of how dare I make her do extra work. I said to her I needed to know how much it was going to be considering it’s a lot of clothes and I don’t want sticker shock.
She said «well it’s going to take time I have to count all the pieces again». Seriously?!?
Anyways hemming and hawing she counts them and the owner a short older grey haired man walks by with a smile as she says «I haven’t finished my lunch» and he didn’t seem to give a crap. Finally she totals my bill to $ 170. I was trying not to have a seizure so I mentioned again the coupon and was informed it would be about $ 120. She then asks me for the coupon right there and then as if I’m making the stuff up and I told her you want me to go out to my car and find it right now when I’m not going to pay for it yet? She said «just bring it when you come back».
In a mad rush I had left a bag of shoes that I need resoled and she called to inform me and promised to hold them with my order. I thought that was very nice and now it makes my following point even more relevant because they have my phone number.
Today I go back at 12:30 in the afternoon and ask for my clothes and she tells me they aren’t ready. I’m angry because we had agreed my clothes would be ready on THURSDAY and ready for me to pick them up Friday morning. Noon is hardly 7 a.m. they had PLENTY of time instead I had to stand there waiting for them to put the plastic wrap on my clothes and them acting again like I was inconveniencing them.
I mentioned this to the owner being unacceptable because you make a promise you keep a promise otherwise you are lying. Their little lie made me late for work and I told him they could have called and mentioned it to me and I would have come Saturday morning. Not to mention one of my blouses needed to be kept for another day!
That man has no business dealing with the public and no concept of customer service. He said they did their job and I said no you didn’t because I’m sitting here waiting for you to finish it and you aren’t ready with my other shirt even though you’ve had over 3 days and you could have called. He said well we have other orders too. Then he said I’m not going to argue with you to which I replied I’m not arguing with you I’m stating a fact.
As I said the man has no concept of customer service or respect for a customer after HIS store screws up. There are plenty of dry cleaners out there to be aggravated by this curmudgeon.
The girl at the counter of course didn’t know how to deal with me either, I mean not even and I’m sorry you are right we screwed up NOTHING. She’s like well he’s the owner. I grabbed the remaining mailer they had and threw it in the trash and told her I never plan to go there again.
I still have to go back tomorrow to pick up my last blouse which I’m dreading like a root canal. My final thought on this place pricey, crappy parking, crappier service and there are too many nice people in L.A. to be wasting my hard earned money on a place that doesn’t appreciate a customer.

I have been a customer of Dr. J’s ever since I can remember even before Gil bought the place. You never have the smell dry cleaning on your clothes and you can always find a mailer coupon. If you don’t have the coupon, just ask for the discount.
Gil has fantastic girls helping him out in the front. Gil cracks me up and love talking with him. He has a very dry sense of humor just like me. Love ya Gil!

I love this place. I had several things altered here and every piece came out perfectly hemmed, cuffed and taken in for a VERY reasonable price. The service is great and the packaging of the sweaters in bags and shirts on the hanger is impeccable. If you’re in the hood you should be going to this place.

I’m always happy with my results here. I’ve even taken some of my favorite items of clothing here with confidence, one of a kind designer items that I wouldn’t trust to just anyone.
I saw people said they’re rude here, but Dr J is always super nice to me and Rosie is a sweetheart.
Also, there’s a coupon from clipper magazine which gives a 30% off or $ 5-​$ 10 for $ 38+. I find their pricing very reasonable.

I have been a customer of Dr. J cleaners for more than 15 years. In that time, although there have been different owners, the quality of the dry cleaning has always been excellent. The employees care about the clients and feel obligated to call with questions or concerns before putting any particular garment through the dry cleaning process. Their prices are fair, and most importantly to me, they do the best job of ironing my clothes, because, ultimately the secret is in the pressing.

Dr J’s is a great local cleaners. I’m never in a super rush to have something back, I’m always pretty flexible whatever they say goes but on occasion if I’ve needed something pressed (yes, I am not the greatest at ironing) or needed something back the same day or next day they have not had a problem doing so.
I don’t tend to send a lot to the cleaners so I’m not absolutely positive how their prices compare to others but I do feel they may tend to be on the «pricey» side.
I don’t bring items here for alterations — a few simple fixes here and there, replacement of zippers — a few small things.
They are always friendly. The parking can be a pain, since the lot is fairly small and several businesses are located here.
All in all it’s a good neighborghood cleaners, that I have not experienced any problems with.

While it is true that the new owner (the gray-​haired man) isn’t as friendly as the past owners (he doesn’t smile and tends to be curt), he has continued to honor my 20% discount off of all regular prices. I do have to give Rosie praise for sewing inside pockets into my suit jacket. She did a great job for a reasonable price. I’ve been going there because it’s nearby. Parking is easy and they have tootsie rolls.

I have been coming here for close to 10 years. I agree with another reviewer: Rosie is an amazing seamstress. I really trust her. Also, parking is easy and the staff knows me. They are courteous and professional. I highly recommend!

You will never find a better alterations person than Rosie at Dr. J’s cleaners. That and the excellent care in cleaning are the combination that keeps me coming here for the past 20 years.