Extra Space Storage

Long story short, this location auctioned off our storage unit due to human error on their part. They never input our payment info in their system which resulted in a lien and was sold off. Read below for full story.
We have been a loyal customer with Extra Space Storage for close to 5 years. At one point, we had three storage units at once. When we were moving up north and condensing all our items in one storage unit, the front office told us that they would switch over our account to the new, smaller unit and we signed a storage rental agreement. We asked if our credit card on file would be charged and they responded with yes and took the info down. That they would switch over all our payment info to the new contract.
We noticed after two months that our credit card was not being charged. Gentleman (Michael?) said our storage was not in the system and could not take our credit card information over the phone. He stated that we would have to come and verify our storage unit. Much to our frustration we explained that we moved up North to the SF Bay Area and would not be in town until the following month. He told us that it would be fine and that we would be able to verify our storage unit when we were down and also apologized for the inconvenience.
When we went down, we decided to call to make sure that Michael (?) would be in, but the Facilities Manager, June, said that she remembers Michael (?) having that conversation with us and told him after the call that our storage unit had been auctioned off for non-​payment of $ 300. No one called us to inform us even after she said this conversation had taken place. They said a notification was sent to our address on our account. When we asked her to repeat the address back to us it was not our most recent address that we had on file for the past three years but an old address from four years ago.
June said that a check for $ 1,200 should have been sent out to the old address but her system did not show that it was sent out or returned.
This is major mismanagement on Extra Space Storage as we had collectible, one of a kind items in this storage unit. We are NOW seeing one of our prized possession we had manufactured and designed overseas being sold on eBay!
We are eager to get our items back. No money could replace these «stolen» items. We have been loyal customers for over five years! Extra Space Storage has not returned our calls or emails as they promised and we are just about our wits end.

I’ve dealt with several storage companies in the past, in California, Arizona and Nevada and let me tell you, this location is by far the best I’ve dealt with.
I’ve been storing items at this location for about 15 years now and it has always been maintained properly, cleaned and have never had any major issues.
June is the manager and she is great. Any time I have ever needed anything, she has always been there and has never failed to return a call if she’s been busy tending to other tenants.
I wish all storage places had a manager like June.
The support staff is great too. They have always greeted me with a smile and willingness to help me whenever I have stopped by with questions or concerns.
I highly recommend this location for your storage needs.

This is the cleanest most well run storage facility I’ve been to, and I’ve been to MANY! Great alarm and surveillance and amazing staff.
June is great! She took time to evaluate my needs and give me what was appropriate, not try to up-​sell me.
Was thinking of going to a competitor because they were a bit cheaper. Glad I didn’t because you can’t by piece of mind and great customer care!

Extra Space Storage has always been my storage space for the past 15 years. I’ve moved many times, throughout the years, and I always come back there.
Besides knowing that my belongings are safe, with surveillance cameras, the staff there has always been so friendly.
June has been there since day one, 15 years ago and she’s the friendliest, sweetest person you’ll ever meet. This isn’t just a business, it’s more like an extended family.
The main reason I keep coming back is because of June. She knows my family, and has seen my son grow up throughout the years.
I recommend this place highly, as the staff really cares about you as a person and the safety of your belongings.
They are the best!!!

FIVE STARS for GREAT SERVICE, CLEAN UNITS AND TOP SECURITY WITH A FAMILY FEEL
«June» is a really good person. She lives on location at the Extra Space Storage facility in Sherman Oaks and manages the place like an experienced Captain, running a tight ship. Ultimately, this is why I went with Extra Space Storage in Sherman Oaks — it felt like I was safely storing my things in someone’s home — not with an impersonal corporation.
While their prices are comparable, they do cost a bit more for spaces of similar size (about $ 50.00 more per month depending upon what time of year you store with them — apparently, it’s cheaper in September). What I got for that extra $ 50 bucks was a deep sense of security (they have video cameras that actually work, personal alarms on each unit and a responsible human being living there to boot). In addition, June worked to find the best sized space for my items, in the coolest part of the building, which mattered to me because besides storing two bedrooms of furniture, I was storing paintings. She listened, heard and saw what I needed then sought it out for me at the best price possible. That is what a professional does — they do their job well in kind service to others.

After viewing spaces in other buildings and meeting the managers elsewhere, even though it costs a bit more, it was a clear choice to go with Extra Space Storage. I highly recommend the facility in Sherman Oaks on Sepulveda Blvd. because of June. She is very knowledgeable about moving, storage and life. This, plus her caring nature, smart suggestions (such as, «take this space over that space because its safer/​cooler for these reasons»), and gentle guidance («here’s a chair, go sit outside the storage unit so you can see where the movers put your stuff — pull stuff out that you want to go in front») gave me peace of mind. In the midst of all the chaos that moving and storing ones things can stir up, that peace was a true gift.

Been a great paying customer for 2 years, they then charged me a nearly $ 100 late fee which was as much as my rental. Absolutely ridiculous. Moving out. Unbelievable to treat long term customers this way.

Clean, safe & secure — The front desk manager, June is especially warm & helpful with her greeting. Also very informative & knowledgeable about the company & surrounding & their surrounding areas.

June was friendly and helpful every step of the way. The location has exceptional security, with cameras throughout and a pin code that sets and disarms an alarm on your personal space. Every part of the location and 3^rd floor is immaculately maintained, organized, and clean.
I read the other reviews. Yes, the location is adjacent to a bird sanctuary. I saw no birds and absolutely no evidence of bird droppings anywhere. I’m glad to know that June is aware of federal regulations that protect native migratory birds. I did the research.

I have had a unit here since September of 2007. I have only had a very positive experience with the facility and its staff. June and Larry are always very courteous and pleasant. Security is important, and I feel very safe on the property and I am confident that my belongings are safe and secure. They maintain the property very well and hallways are immaculate. I have never had any interference, issues, or debris from birds or any other unwanted items or pests. This place is clean and the people there are respectful. I am happy with their service.

June and Larry do a great job running this place. I have used Extra Space in Sherman Oaks as well as Burbank. I have nothing but good things to say about the company and the condition of their properties.

Such a stupid facility. The manager leaves at 6 yet the facility closes at 7, meaning you can’t get a cart if you come at 6 you can’t ask any questions or get help and here is the kicker to this already awful place. If you don’t leave by 7 you are stuck inside with no way out… did I mention the manager left an hour ago. How dumb is that why wouldn’t the manager leave at 715 to make sure everyone is out and safe. Stupid stupid stupid people.

By far the worst most unprofessional company I have ever done business with. Site management (especially June) at this location is extremely unprofessional, the call center reps are friendly but not much help any issues you may have need to be forwarded to the district manager Frank M who is supposed to call back within 24hrs. It’s been 2 weeks, I have called everyday and still no call back from frank. I was looking for a place to store my stuff for a year but I’m now moving my stuff somewhere else and they lost my business forever. It’s a shame such a nice looking facility can have people like this running it. Hopefully they get it together.

I am really impressed with this space, clean, secure, and pristinely run by June who greets you with a great and professional attitude.
There is easy access and a good location. I highly recommend extra space storage

I have had a space at this facility for 10 years. I just rented a second temporarily while I remodel my kitchen. Everything is always clean, well lite and feels safe. June, the manager, is always helpful, kind and friendly. I always look forward to seeing her when I come to my unit. I highly recommend Extra Space Storage in Sherman Oaks.
Judy N.

Wonderful service! The staff is attentive and willing to work with you to get the right space for your needs. Highly recommend this location. Plus it’s super convenient right off the 405

Only been in less than a month but the process of getting into Extra Storage was quick & painless
June was incredible and went above and beyond what normal customer service would do.
It’s amazing in today’s world how rare it is to find someone so kind snd caring that loves her job.

I recently moved out due to a relocation. I was a customer for several years, and had multiple units during that time. While the prices are not the lowest, the facility is in a relatively safe and accessible part of the Valley. I like the continuity they have with staffing and my belongings were always safe there. If I returned to the area, I would do business with them again.

Hands down the greatest customer service… Fabulous staff, respectful & caring. June Pavlovits (store manager) takes time out of her busy day to place a friendly phone call notifying me of my upcoming invoice to ensure I would not incur a late fees… I would definitely refer family and friends to this location based on my personal experience!!!

Great facility with great security I feel very secure with my things stored at this facility.
I have been a long time tenant here and this place is always clean and I have nothing but great things to say about the staff here. Professional very helpful always securing our valuables.
These people are sharp here they actually are worth every penny they charge over the «other guys»
So far I have referred multiple to this location due to great service and security.
They rock

The facility is clean and spacious but the manager June is a battleaxe who seemed to disapprove of my friends tattoo’s abd her 3 yr old daughter. She told us to shut up during the paperwork and if it wasnt for pure exhaustion after a day of moving I would have found another storage company.
I also donated a bed to a gentleman renting a unit in the same property. I left it by his truck to transport and she tried to charge me an abandonment charge because it was outside for a few hours. Moved my items to another unit the following month. Cant support bullying and that is what she does to her customer’s and her poor intimidated staff.