Foot Locker

Was there yesterday and after they didn’t have the size of shoe I wanted I asked if I can order it and the sales man gave me a bad attitude. I was going to order a shoe for my son and because of the rude response from the salesman I walked out and bought the same shoe at the sporting good store on the other side of the mall. It goes to show you how stores don’t train they’re employees properly on customer service. I came to buy shoes and they just brushed off my business. Too bad for them.

The customer service I received here was great. I swung by a couple months ago to pick up the new Steph Curry «Iron Sharpens Iron» basketball shoes for my boyfriend. There weren’t any left within a 20 miles radius of me so I had to call around and they had one pair left in his size and they agreed to put it on hold for me even though they were the last ones. I went in that same day within the hour of my call and they immediately brought me to the front of the line and let me finish up my transaction. I was incredibly grateful they put it on hold for me. Being the last pair most places would have said no. I surprised my boyfriend with the shoes and they were a perfect fit. He plays every week and says they have great support and are super light. Thanks foot locker of Sherman Oaks. You made my boyfriend very happy.

Very bad customer service. Poor communication. Feel descriminated by all the employees.

Jenny was very helpful with everything the best customer care ever. I enjoyed the store and the staff

I was here last week and will continue with them.
The staff is knowledgeable and helpful .
I was looking for a particular Nike shoe and they were patient and put an order for me and I had it in shot time,
Excellent service and highly recommend.

So I came here to buy a pair of adidas, there was nobody else in the store and three employees there. I asked one sales rep to get me a pair of shoes in my size out of the back, and she was extremely rude, telling me she would do it «in a second» after she finished what she was doing. she was literally doing nothing. I sat for ten minutes watching her stand at the register in a completely empty store, staring ahead, doing nothing. So, I asked the next employee, who went into the back and then did not come out again. Then, I asked the third employee, who eventually brought me the shoes, and ignored me. They are a good pair of shoes. But for fucks sake, the service is terrible.

Stuck up & rude ! It’s funny how a cashier can act like an owner & attitude to go with it. It’s only Footlocker in a mall relax lol.

Jaime was really helpful in finding me the right shoe size for a specific style I like. I had him go through 4 pairs, in and out of the store room, and each trip he was always checking up on me to see which ones I liked. Very kind and professional service.

Service is horrible no one seems they want to help you had to wave people down to assist. Conversations of hearing oh what’s the store numbers at instead of assisting… when you ask for a size of color the answer is that’s all we have .to quick to answer… There they had table of sneakers with greats deals. went to the register asked if they were able to assist to call or scan to see if another location had a certain pair I liked and the young lady at the register said no sorry all of the footlockers are sold out. I mean really you know the entire stock in your head and then looked at me and said next customer in line ummm I wasn’t even done asking my questions… given the benefit of a doubt… Finally had a young Filipino sales associate help… He grabbed two pairs of sneakers for my son and when asking. When we had made the decision of what we wanted to purchase he was no one where to be found on the floor until, I was looking at some sneakers for my eldest daughter he had he back pack and was checking out to leave to go home. No notification that he was leaving and then someone else will further assist you. Then we had to ask another sales rep to assist his name was Christian but he had another sales associate nAme tag on… he was quit helpful and apologize that the other sales rep just left without saying anything…
When finally going to Checked out the cashier had asked oh who helped … The gentlemAn at the register said I did. First of all I had no service from you what’s so ever secondly that’s stealing sales or taking credit that you didn’t even assist with so my sister and I to quickly mention Christian… I have worked in retail many years ago as a sales rep as well as a manager… I know the grey side that when you see s big purchase you snag it and when it something smSll you give it to whomever … At the end of the day it would hurt you more than it would hurt the other you try to take the sales from… Long story short this would be the last time I will shop at the this location customer service is poor as well as being a team member.
For the way how the customer service was I am returning my items and taking my business else where… sad to see reading all the reviews about this location are all the same …

Walked in on July 4^th weekend and they had the latest Jordan retro in my size in stock. The sales reps were friendly and helpful. Store looks nice, and easy to find whatever you need. Would definitely go back if I was in the area.

If could have given this place no stars I would. The experience I had at this store was HORRIFIC! The assistant manager, Tasha greeted us with a good greeting and asked if we needed some help. I said yes, probably the worst choice I could have made, but when i told her I have a return her attitude want very SOUR very fast! My boyfriend and I explained to her the situation we were having. Basically when we purchased our product together, we split the bill and payed it two different ways on one receipt. When my boyfriend returned his things to this location there was no problem, but the associate didn’t return him back the original receipt, only gave him a new one for the return. This stirred up some problems when I went in to do my return. We explained to Tasha what had happened with the receipt incident, but the look on her face was angry. She had such a bad attitude, that when she turned around to find the original she started cussing, using F**k a lot, and just very NEGATIVE!!! This lady was so unprofessional, I asked myself how does she still have a job at this place. One of her associates, Andrew had to take over and help us finish this transaction. He did his best to make this AWKWARD situation better by apologizing for how she was behaving and telling us there are conflicts between employees that’s why she is acting the way she was, as a worker in the retail business I understand that there are going to be problems, but as a customer i shouldn’t have to see the behind the scenes of what is going on. We asked him who she was in the company and he told us Tasha is the ASSISTANT MANAGER of Footlocker! I was in Shock! I appreciate Andrews effort to help us out in a PROFESSIONAL and RESPECTABLE way. The irony of this whole thing, even though I did a return I had my eyes on the perfect work out shoes there, but because of the DISGUSTING customer service I received from Tasha I will NEVER EVER BE SHOPPING AT ANY OF THE FOOTLOCKERS AGAIN.

Been in here twice, two terrible customer service experiences. Apparently the cashier thinks her job is simply taking a box from you ringing it up not saying shit and sending you on your way.
I greeted her kindly with a big smile and nice hello, and she replied with what came off as «My day sucks hopefully yours does too»
Let alone did she attempt to help me at all.
Don’t go here, ever.

Two sales rep in the store, plenty of coverage as it was a Wednesday and the store was empty. One sales rep was kind enough to say excuse me as she walked by and that was the extent of her helpfulness. The other guy, just stared at us as we were trying on shoes from the display. We were clearly on a mission to spend money on an athletic shoe but he just walked to the entrance of the store and looked around, maybe he was waiting for a customer…
I have managed a retail store for 8 years and I would have fired everyone in there, but since I am not their manager I will just sit on the bench outside of the store and write this review.
I will say we bought one pair of shoes out of necessity and I noticed the employees were being more helpful to some of the other customers. #feelingneglected

I went into the store with my girlfriend to find some new running shoes after looking online. The woman behind the counter acted like we were invisible and decided to help the hipster girls that came into the store 10 mins before us and just kept ignoring us. I will never shop here again

Went her to get a gift for a friends birthday & a pair of tennis for myself. The girl that was standing in the middle of the store, I assume to help shoppers, was so rude. She was not friendly & when I asked her to get me a size, it was like I was bothering her! Seriously, you work at foot locker, your only job is helping shoppers with getting shoes in their size. It you hate your job, go find another! Only reason for 2 stars us the girl behind the cash register was nice & friendly. Will def not be shopping here again.

Staff is really rude and lazy. One lady was cool when we asked for a specific shirt and when it would be in stock. When we returned the day she indicated, some lazy ass sales rep guy said they had the boxes but hadn’t opened them. I worked in retail and I know that they could have checked their inventory and box number considering we returned the day she said they would replenish the stock in the shirt we wanted. He pretty much said he didn’t want to check and wasn’t helpful. When he asked us if we wanted him to check another store … He had the «do you REALLY want me to check another store» attitude as if it were a chore. Not helpful or even nice. So lame.

The staff here is SUPER Rude. They are all ghetto and I really don’t mind that, as most shoe shoes have that ghetto swag, but when I was made fun of for looking for certain type of item, I was really annoyed. They DO seem to care about selling though, to one degree or another, SO. there must commission. Decent selection, Prices are not competitive at all.

The best place to buy shoes in Sherman oaks .
Jaime is very helpful an knologobele about shoes.

hate this store bad customer service always… you can go here anytime any minute of the day and you will receive some bad customer service… try it out.

Always loved this footlocker, i was looking for comfortable light shoes becouse im on my feet 11 hours a day, and the worker helped me with a few options. I ended up with the nike FREE RUN 2s. A little pricy ($ 110) but soo light and comfortable. I love it soo much im thinkin of getting a pair to wear outside work. Plus there non-​slip.
Overall, different selection of shoes, staff are very helpfull and friendly, will definetly be back to get some new jordans soon.