Go Green Auto Spa

Got the full service done. They cleaned up the car very well. Some jerk keyed my passenger door but they were to buff it right out! Can’t even see it anymore!
Ivan helped us out today and was able to get us in and out in no time at all. Even took out the scratches off the bumper. Definitely will come back again.

I am not sure where to start. I signed up last year with this location because I worked in the mall associated with this location. I had my car detailed as they asked me to join the membership which made a lot of sense. I got my car back after they had it for over 6 hours. The job they did was horrible. I spoke to corporate office and they said to bring it to the Topanga location which was fine since I moved jobs to the new Village location. They did an okay job but overall, the same sort of job where they miss a few spots on the car every freaking time. I complained and got the owner involved. He assured me that it will be better. Of course the car washing service never got better and I ended up cancelling the membership in February, leaving me a member until Late April because of the first and last dues they require at signup. Everything was fine until they pulled apparently the same scam with others, they charged my card again in April. I emailed the corporate office and ask why. 6 emails later, Mr. Z. Jefferson told me they cannot refund my money but are willing to give me an extra month of service. I never want to deal with this company and he wants me to stay longer. I told him I would call my bank to chargeback the money they took, he said that he did not care. I wonder if the owners actually know what the heck is going on with the customer service aspect of this unprofessional business. I will start investigating others whom have gotten charged after getting a confirmation number cancelling the account and start a lawsuit to get my funds back for the term of the contract since they did not fulfill it. They also keep you billing information on file even after you terminate the contract which is illegal. I am not done with this company yet.

my 3 and 5 year old nephews can wash a car better than these dudes! LOL
worst experience ive had at a «car wash»

$ 25 for the worst car wash ever! And also the estimate time they give you is wrong! I asked the guy Hector to have the car ready in 40min since I need to be home on time to feed my baby, he promised me it will be ready in an hour! I came back after an hour and 15 min and the car wasn’t ready yet. I had to wait longer.

WATCH OUT FOR THE MEMBERSHIPS! I got my car washed here, they left spots and brake dust on my car after getting a $ 75 «detail» THEN had the audacity of upselling me to a membership and paying $ 70 a MONTH! YOU KIDDING?!

First time coming to this place and last they said they waxed my car but I noticed there was a lot of dirt smudges all over my car if they had waxed my car there would’ve of been no grime or dirt on the paint I paid $ 30 for a car wash and what I ended up with was just a regular car wash that I could done for under $ 5.00 very disappointed. He did not vacuum my car hair all over her car, exhaust tip filthy. !!

This is a review of the Go Green Auto Spa in Sherman Oaks at the Westfield Fashion Square. I want to comment specifically on the customer service of Ivan.
I am a member. So I went to Go Green Auto Spa and dropped off my car at the valet parking on December 23^rd, which should be part of the convenience of having a membership right? I agreed to one up my wash to the «Ultimate» wash so I could get the interior cleaned for $ 30.00 more. Okay.
I get a call from Ivan while I am shopping that my membership fee is overdue, I now need to go to the car wash area to pick up my car since they have to do paperwork. This is the first I am hearing about the monthly fee being overdue.
Anywho, I get to the car wash and they said they need to charge me $ 240 for the wash. $ 240…what?! so I went from a $ 30 fee to $ 240?
Now for Ivan. At first, he tried to be understanding saying that he could get down the fee to $ 120 if I stayed a member. Then he talked to someone, changed his mind and made it $ 180. He became increasingly frustrated with me as I tried to make the decision to keep my membership. He grew angrier and angrier. When I asked him to check how much I have used the service in the last few months to see if it was worth keeping, he grew irritated with me saying, «oh, you’ve been here, trust me, I know, I’m the manager.»
Overall, I felt bullied into renewing my membership. My choices were to pay the $ 240 and cancel membership or pay $ 180 and keep membership. It’s worth noting that I attempted to speak to the Member service person, Mychal, who was manning the valet at the time. He promised to call back. I have yet to hear from him.
I would not recommend taking your car here. Even further, I would not recommend signing up for a membership! Ivan was the most condescending person I have ever come across. I live and work in Sherman Oaks and will be passing along this review for all of those in my sphere.

DON’T DO IT!!! I used this service the first time and thought it was great. Fast forward a month later and everytime I go they are too busy to wash my car. So I tried to cancel. By phone, email, carrier pigeon, you name it. And guess what? They not only charged me again but for twice the amount!!! REALLY???

I went in to ask about their online $ 20 detailing where they proclaimed, «There is nothing mini about our Mini-​Detail.» I just needed a simple stain removal on my otherwise nearly new car. But the employee refused to offer me anything less than a $ 100 – 150 polishing/​cleaning job! I wonder if I would have taken a man with me if I would have received the same treatment?

By far worst experience ever, they don’t even give you the proper car wash they say they’re going to give you. My vehicle was 45 min late after they told me its going to take 2 Hours to wash. I don’t know a single car wash place that takes that long to wash a car. The little short scrub they call their «manager» is the biggest joke ever, I hope the owners and the management work on their customer service, the valet employees themselves performed better customer service than the manager himself. Topanga mall.
I call upon the Owners to compensate me for my wasted time and money.

DO NOT GET THE MEMBERSHIP OR ANY SERVICES!
well for beginners the managers have the worst attitude, they promise to wash your car in under 2 hours which is already ridiculously too long for a basic car wash.
their eco friendly car wash system scratches the living life out of your cars paint i had to go to and get a paint correction on my brand new 2015 bmw 328i after they had destroyed my paint.
when it came to cancelling my membership they simply refused to! westfield needs to kick them out immediately!

I went to the one in Northridge mall. The service was great and my car was super clean. I bought the month pass, it’s a great deal. What I like the most is that They don’t use water, we are in a drought so in a way they are helping the planet.

Unfortunately, the negative reviews on here are correct; the same thing happened to me as it did to MANY other people. As a mom, we all try to multi-​task. I dropped my car at the mall location on a Monday at 11:28am. I asked them if it could be done in and hour. Just a regular basic wash (mind you my car is brand new as of Jan 2015, so it’s fairly clean). They had maybe 4 other cars there! They assured me it was no problem. I came back out to see if it was ready at 12:50, and it was still sitting there… dirty and untouched. When I asked the guy what the heck? He didn’t really know what to say! He said «oh we’re doing yours next». I assured him that was NOT necessary. I asked for my Keyes and left. Wow. Just wow. Unacceptable.

Moms looking for a convenient place to wash your car while you multitask read this first. The specific review as for the one in the Topanga mall.
Like most weekend for a working mom I had to run errands while keeping my 4 yr old entertained and out of trouble; 2 things on my list were car wash and target so I figured I would give Go Wash a try. As soon as I pulled up and greeted by the sales guy i remembered why I hadn’t been here for a while. After telling them what kind of car wash I wanted the basic $ 25 car wash I was asked if I wanted a membership I said no. I was asked if I wanted to upgrade to a better car wash I said no he said okay walked away have another salesman came to me. You sure you don’t want to upgrade a car-​wash I was almost yes I’m sure you sure you don’t want membership, yes I was sore*. After about four minutes of going back-​and-​forth about services I did not want they told me to be two hours for my car to be completed. I was fine with the two hours is a busy weekend day and I had things I needed to do.
So I got my car for two hours in the washer was okay. Nothing to write home about and I did still find water stains out outside. But for the most part all of the Cheerios, sand and, all other kids food was vacuumed up and my car was cleaner than when I had left it.
* So a note about why I didn’t want the membership. And this is a warning to everyone who thinks his convenience may be worth it. I signed up for membership about a year ago but it was a one-​month trial only. I made sure that I told the salesman that I did not want automatic renewal on my credit card– to be sure I put it on a prepaid Visa instead of a real credit card. I’ve been burned before.
I made him check the box and write it down and give me a copy of the form. Four months later I get a call from the company stating that I owe them three months worth of service. I let them know I had a receipts that we should not of been automatic renewal. And I also let them know I would not be paying. Another three months later I got a call from a credit agency with the same request. I provided them the receipt with all the writing in it and I haven’t heard from them since.

Wow, I should have checked Unilocal — and not reviews on Google maps — when I went to this place.
I wanted to treat my SUV to a deep-​cleaning, and decided to give those guys a try.
When I arrived, they were very friendly, and sold me a $ 75 interior/​exterior detail package.
The car was ready in about 2 hours.
Upon arriving to pick it up, I inspected it, excited to see what a $ 75 job can look like. I usually go to Santa Palm car wash, in West Hollywood, and get they $ 17 wash, so I was eager to see the difference!
Well… it was FAR from being as good as my regular «3 star» wash.
The Pros:
— The floor mats were properly shampooed
— The cup holders had been cleaned, which is often overlooked
The Cons:
— I opened the trunk to find that they had BARELY removed any dog hair in the back. The trunk floor was kind of vacuumed (I just had to pass my hand on it to literally form a ball of hair, still), and the back of the backseats, that constitute the separation between the trunk and the inside of the car, had NOT been vacuumed at all.
— The entire car had smudges due to poor polishing after applying the sealant wax. And I mean dozens of smudges.
— The wood inside the car had been wiped down, but not really thoroughly and did not feel «clean» as I expected
— I did not realize this until later, but they also missed the two small windows in the back of the car
I told the manager that this did not appear to me like a $ 75 job and that I was disappointed. He replied that my trunk «had a lot of hair in it». Yeah? Well, why do you think I’m getting a $ 75 car wash? Not to mention that the inside of the car itself was pretty damn clean to begin with, so let’s not push it…
They accepted to vacuum the trunk again, and oh-​miracle… five minutes were enough to get rid of 95% of the hair! Which really makes me think they did not try that hard the first time around.
Overall, my car was not as clean $ 75 later than it usually is after spending $ 20, tip included. Avoid, avoid, avoid. People posting good reviews about this place are OR friends with the owner, OR unacquainted with real cleanliness.

I come in here regularly. Julio and Ariel are always super helpful and give prompt, professional service. You feel at ease because their attention to detail is fantastic. I also recommend the unlimited wash membership — good value!

DO NOT SIGN UP FOR THEIR MEMBERSHIP: HUGE waste of money. They did a pretty good job when I paid a bunch of money for the detail work (over $ 200) and joined their membership club. I went there to use the valet service and get the car cleaned as part of my membership and they did a lousy job. And swirl scratches started appearing on my car where you can tell they used a wet towel to clean off dirt and mud which cased the scratching.
I tried then to cancel. I sent in the form they requested, and I sent it regular mail and certified mail. They refused to stop charging my credit card. I have lost over 200 that they over charged me. These people are committing fraud in my cause. They do not honor agreement to cancel when asked. Would never use them again. I am also reporting them to Westfield. They are giving that mall a bad name.
Let me also add that I called the phone number they had listed. It was a voicemail for «Shawn» who never returned my call despite calling him twice. After complaining I called again today. Now it goes to a voicemail that doesn’t give any name.
I highly doubt I will get my money back from them.

Wow! What a freaking waste of time! I wish I had read the reviews before leaving my car here! My mistake for thinking this was the Fashion Square Car Wash (which is down the street and WAY better!)
I brought my car here at 230 today for a basic wash (20.00) the guy asked how long I was planning to be in the mall, I originally wasn’t planning on going to the mall at all but decided it be best than to wait outside. I told him an hour and he said it would be an hour and a half. I said no problem and gave him my keys.
I went off into the mall and walked around forever and made a few impulse purchases (purchases I never intended on making had I not gone here.) after an hour and a half I walked back to the car wash. The man asked which car was mine, walked over to my car, whispered something to another guy, who then came to deliver me the news. And I quote: «I’m sorry to be the bearer of bad news, but no one has gotten to your car. But if you come back I’ll give you a free upgrade to the ultimate package.»
What a coward. Not even an offer to put my car next in line or anything mean while he’s telling the next customer it’s not a long wait right now. He wanted me to come back?! Come back after he neglected to do his job and tell the guys there was a car parked there waiting to be washed?!
Pfft.
NEVER AGAIN.
What a waste of time.

Don’t go here or get a membership! They promised me timely service since I would have a membership and they have failed to do so countless times so far. It would be a great deal if this horrendous company backed there word. At the Sherman Oaks location they have one very courteous valet guy but the other guy is a rude fella (I took a pic of him so you know his face, as I waited a very long time for my car). This is the last time I use this because it’s a waste of time and money. I can tell they were looking through my dashboard too! Just don’t do it, I warned you.
*Update: they still suck from what a friend told me that didn’t take my word for it. And the car wash or Unilocal took my picture down :/​of the rude valet attendant.

Not sure where to start but here I go…
Stopped by the mall and decided to leave the car at this spot since I needed a wash pretty bad… first off, the prices are a little higher than most other spots, but I understand ur paying for convenience too…
They showed me an arbitrary chart and asked how clean I wanted it… Shouldn’t all washes be the same? The best to their abilities??? Regardless, I got priced out for «super clean» which was well over $ 120 bucks… I think it was 45 bucks for the «second» lowest option for an SUV… so that’s what I got
Boy should I have just forked over the extra hundred dollars because this «ok clean» was not what I wanted!!!
I kind of like the idea they conserve water by using ¼ a gallon of water, like they advertise, but I got an SUV, mang!!!
I wish they would have just splurged and added a couple extra drops of h2o because I still had dirt on the roof of my car!!! I’m talking a nice layer… not a smudge… smudges I easily got off with a cloth when I got home… but what in the world did I pay $ 53 for???
The worst part was they didn’t clean the inside of the windows… I got two kids and their smudge marks were still on the inside of the rear windows and to top it off, my wife’s barefoot prints are still on the inside windshield passenger side!!!
Check out my pics for proof
I should have done a more thorough job of inspecting before paying… totally my fault… but the canopy was dark and I was in a hurry to pick up my son from school
If this wash cost me 25 bones, then absolutely no reason for Unilocal review
But it cost me 53 with tip and I don’t think I got anything close to a 53 dollar job. I’m just trying to be a good guy and help others save their time and money.
Don’t forget to check out my pictures I took of their work just minutes after I pulled away!!!
Jyeah!