Just Tires

I literally just got my car detailed. I came in for a realignment and then there was a huge scratch all along part of the front and the undercarriage of my car. Pretty pissed off and definitely ruined my day. I’m very unhappy.

Stopped in for a brake job and oil change. I added their 3-​yr alignment package. Needed to take my son to baseball, so Marty took us and was waiting for us when practice was over! Car was finished, everyone was courteous and went above and beyond. I recommend this place and saving the flyers you get in the mail! Kudos for your customer service!
Thanks Marty, Jon and Paul!

Can’t really trust a place where the manager is not willing to take responsibility for their employees.
I called them on MLK Monday at 10:20am to bring my car in for an oil change. A gentleman who answered the phone said if I bring the car in at 11:00am, he would reserve a slot for me and I’d be in and out very quick. I mentioned my vehicle’s make and model and he said the oil change would cost approx $ 50-​$ 60.
I showed up at 11:01am, waited for 10 minutes until the store manager showed up to the empty reception desk. Spent another 5 minutes giving them all my info, including vehicle specs again. He looked everything up and said «great, we’ll get you out of here in an hour to hour and half, and the cost is $ 110. oh, and we don’t have your oil filter so we have to send out to get it».
(pause) take time to image what’s going through my head as he tells me this (resume)
I told him about my conversation earlier over the phone about the quick in and out and the price I was quote. He said it wasn’t him, then he looked at the person next to him who had just showed up and asked if he had talked to me. The other gentleman said he hadn’t talked to me on the phone. Really, how can you recall if you talked to me or not when we haven’t even told you about the conversation yet?
Anyway, I called another auto store that was 0.7mi away, got my oil changed in 25 minutes for $ 58.
There’s a reason why this place has such low rating. I should have heeded the warning, but thought maybe everyone else just has bad experiences. No… it’s this place. Stay away.
And do NOT take your car here if you have a manual. 15 years ago (yes, i still remember) they crashed my car into the wall because the technician couldn’t drive manual. They ended up paying over $ 3,000 for the front-​end damage.

It seems they sell you unnecessary services and confuse you with their glib lingo. You don’t need tire alignment changes every time they recommend it to you, otherwise every time you come in for an oil change you’d be purchasing the service. This is unethical and shady and probably needs to be investigated by the BBB.
They also tacked on a service, which I didn’t want, but ultimately tolerated and accepted. Read your receipt carefully. I would encourage you to seek out any other just tires who are not as hellbent as upselling alignment. By the way, despite what the receptionist says, she is not your friend, and will try to squeeze whatever out of you. By the way, you don’t need an alignment every year. That’s bogus. If you don’t feel your car angles whenever you don’t hold the wheel, then it’s fine. Please educate yourself on tires before frequenting this place, cuz they’re out for blood.

Horrible. I drove in to fix a flat tire when i was told that I will have to wait about 4 hours. I asked if they can fill the tire with air so i can return in a bit. I was asked to pull my car to the back. I was then told that my tire is completely shot and air will not hold. After asking if they can put the spare tire so i can go to my appointment and back in time to replace the tire, the gentleman said OK. before he was finished Paul Akopian (store manager) came forward yieling at the employee why he did the work without a work order and then threatened to fire him. He then turned to me complaining (by yelling at me) why i «forced» the employee who was doing nothing but give an excellent customer service. I then explained to him what had happened and how the employee was so nice and only extended an excellent customer experience but he did not want to hear it and told me that i should go inside and pay $ 40 to put the spare tire which literally took less than 3 minutes. what a rip off, the cost to replace the tire is hardly that high. This store manager should be the store janitor. He has absolutely no customer service skills, extremely rude, inconsiderate and a complete moron. I just don’t understand why and how he even got this job. I will NEVER go back to this place and by chance if «Just tire» cares to monitor and come about this and many other negative reviews of this location, i strongly suggest you promote this guy to carry the trash and even that is a promotion.

Currently waiting up to 2 hours for an oil change. Wouldn’t rotate my tires though. I’m considering taking it somewhere else.
… OK so i did not take my car elsewhere and they did a good job even if they didn’t do the tire rotation.

Even with an appointment, it took over an hour and a half for an oil change and tire rotation. My car sat for an hour before it was worked on. When they finally worked on the car it took a total of 30 mins. I pull my car out of my garage for the weekend and I have a stream of oil in my space spanning about 5 feet due to a slight incline. I look under the car and I’ve got oil spilling out of several spots now from the undercarriage. My car is newer a 2012, so I do not think this was normal wear and tear, I also didn’t have any leaks prior to this service. This was sloppy work and now I’ve got to get the car fixed elsewhere. They also failed to inform me that my tire threading is 4/​32, which means I should be getting new tires. Coming here was the worst decision I made and now my pocket has to suffer. Avoid this place at all costs, you will end up getting screwed over big time. My receipt says my sales associate was 002 Pogos A. and the technician was 067 Daniel M.

You will get up sold, so keep that in mind. The guy just included 25 dollar per tire ‘protection’ charge without asking me first. I was in the store at 8:30 am on Thursday, I was the only customer and it took them 2.5 hours to get 4 new tires on without alignment.
I should have drove for a day on a spare and done more research. I will say they have a convenient location and hours.

This place is the best, my family and I have been coming here for years. Always a pleasant experience. Paul always takes care of our car needs. Very happy customer. Thank you.

Unilocal should have an option to give a no star review because that is what my review is. I went in on a Saturday evening because I had sprung some kind of leak in my tire and it was basically flat. The receptionist was a very kind and warm lady but they are basically money hungry liars here. They ended up giving me a whole story saying why my tire was bad, leaking air from cracks all inside the tread. I had them out on my spare and I went to my trustworthy guy, who found differently. They found no cracks whatsoever, only a hole from a nail that was leaking. So it got patched and now I’m on my happy way.
These guys at Just Tires sound like lazy children who don’t want to do a little more at they’re job. Make a customer happy for once and help us out instead of trying to suck our money out of us. NEVER GO TO THIS STORE!

Terrible and rude men work here. I got a blow out flat tire literally across the street from Just Tires. I thought I was lucky! Nope. I said I got a flat across the street and I needed 4 new tires since it was about time anyways. They told me they wouldn’t help me until my car was in their parking lot. They suggested I drive on my rim and make a u turn on a busy major street. With no help from them to stop traffic. Or, «just call a tow truck». Nasty can’t be bothered attitudes. Their excuse was that legally they can’t assess my car until on their property. How about morally you help a woman get her car off the road by stopping traffic or calling a tow truck for her? And she’ll pay full price for 4 new tires. What a concept… I honestly haven’t experienced rudeness to this degree in a long time.

Buyer Beware!!! –:(
So, today (Sunday) I drove into this tire vendor with a single nail in the tread of my sedan’s tire.
Needing the flat tire repaired (and with the competition really not opened on Sundays) this place charged me $ 50.00 to fix the tire by merely plugging the hole. Yes, you read correctly, FIFTY SMACKERS FOR A FLAT TIRE WITH A SINGLE NAIL. They charged me for some incidentals that were probably not necessary but I was not in a position to drive away since nobody else was opened. Thus, if you are considering going to this establishment for the purpose of buying goods and services, keep in mind my experience with a simple, single tire with a nail. Like I said, caveat emptor!

Paul is AMAZING! Had my tires replaced within an hour. He answered all my questions, I had many since I’m not a tire pro

Be careful with what advice you follow from the technicians here. While they do offer good pricing on oil changes they also make odd suggestions about unnecessary repairs. We took a car with low miles for an oil change and they suggested that we have the fuel injection system serviced. The engine runs fine and the owners manual has no suggestion about the need for fuel system maintenance with the current mileage. I joked that we should have them check on the car’s blinker fluid but was worried that they might start pitching that to other customers.

Omg, I went in today because my front tire pressure was low. Had the sales manager come out to inspect the car and right away makes a claim that I need a new tire! I told him its brand new car 2k miles on it he keep insisting I should change the tire. They later discover after inspecting the tire more that the wheel was cracked and the tired was perfectly fine! I then wanted to drive the car away back to the dealer for service. Lastly my cars interior is white and the technician sat in it without seat covers as if it was his Honda Civic note this is 160k car staining my front seat all oil debris from his dirty clothes! This place tries to bump you from the get go and have no consideration for service stay away I rather row my car home and walk than have them touch it!

Jorge was great. I had an emergency was very limited in cash, had a used tired for me and got it mounted immediately after u pulled in. Great customer service and great prices

So I came here today at 2:45pm and waited to get a simple tire patch. I was quoted approximately 60 minutes.
WHAT A JOKE!!!
It’s almost 5:30 and I was just quoted another 45 minutes. What?! That’s over 3 hours by my math. Not only that I was given a myriad of excuses and then brushed aside. «We have to move forward» ie get out of my line and leave me alone.
I asked them why they didn’t call me and let me know it would be longer. I told my job I could come in and would run late and allowed for extra time.
NO CONSIDERATION.
Come here at your own peril. Just don’t make plans for the rest of the day because 60 minutes apparently means 3 hours in this hell hole.

I have been here 3 times. That is more than enough time for me to say, I will not be coming back again.
Their prices are much higher than average, and their disregard for time is borderline disrespectful. I was told to give them 3 hours to do their work. I gave them an extra 40 minutes before I checked in. Then they said they would need another 45 min. I checked again, and was told they needed another 90 min. I returned, only to see my car parked in the exact same position it was in when I dropped it off. I’m still here waiting for my car, writing this review as I speak…
It’s a shame, because their mechanics know what they are doing. Too bad the service they have attached to their business model won’t let them be as great as they could be. Just Tires must be just tired of life.
Get your people to care, maybe we will too.

I would give this place 10 STARS if I was allowed…
I am always amazed at the high quality service and overall helpfulness.
The best part of it all is that they are ALWAYS more than willing to HELP you EVERY TIME!
I came by here because the low tire pressure sign came on in my car recently.
I pulled up around 3pm to ask if they could help me check the tire pressure and no matter what they are in the middle of doing they are always willing to help me out with that.
So my amazing helper did his round of checking each tire and explained that my front right tire had a noticeably low pressure of 28 where it should be around a 31.
He asked me to back it up slowly and turn the wheel out.
Not surprisingly when I did we found a nail jammed right in the center of it.
He also noticed that my front 2 tires had the sides of the outer part waring very thin.
He helped to explain it was worn down to a «0» so they wouldn’t be able to patch it up because the tire would most likely pop and hence it would be unsafe.
He explained that there were 7 cars being serviced right now so I’d be waiting awhile. He recommended I come back tomorrow first thing in the morning.
I wasn’t able to come at 8am as recommended but I am here now and waiting for the tire to be switched now and it is only estimated to take 30 minutes for the car in front of me to be done and then 30 minutes for my car to be done. I was so happy with their customer service that I even decided to add on an oil change.
I couldn’t be happier with their kind informative experts working to make sure you have an easy stressless experience and them not trying to oversell me with things I don’t need.
I’m a big fan of Just Tires especially the one in Sherman Oaks!

I recently had my Audi A6 Avant Quattro (all wheel drive) wagon aligned at a cheap shop ($ 50) in Reseda. I didn’t realize because of the AWD that it’s more complex to align and the shop did a terrible job and my car has been pulling to the right ever since. I didn’t want to take it back there so I figured Just Tires is a national chain (and owned by Goodyear) so they should be set up for an AWD car. I dropped in at this Sherman Oaks location and was quickly assisted by Joe. I can’t speak highly enough of Joe. Super nice guy, took his time talking with me and he even helped me with a little discount that helped offset the fact I was paying for another alignment after already spending $ 50 at another shop. Audi with Quattro is considered a specialty vehicle and alignment cost is a little more. The shop was clean and there is a waiting area with magazines and a TV and a free drink machine offering coffee and hot chocolate and other drinks. Once my car was done, I was given a report showing the current readings for alignment and the before readings. 3 of my 4 tires were out of alignment! I’m all for a good deal but safety is more important so pay to have a quality shop do your alignment. I have 6 months to go back and have alignment fixed if anything happens (like replacing a tire or hitting a curb). I can go to any Just Tires nationally for the return service. I was very surprised when the following day someone from the shop called me to see how the car was driving. So that’s great customer service in my book. Next time I need tires, I’m going back to get Goodyear Eagle Sport.