Macy’s

HORRIBLE customer service!!! The women
In the Coach department just ignored me and the two African American women in the fragrance department were sooo racist and rude I just left the store before I caused a scene. Just disgusting how some people are so small minded and ignorant. Hope these people get sued for treating people this way in 2016.

This review is just my rating for the worker in the kitchen department. I came up to the register and didn’t get acknowledged until I said «excuse me» and proceeded to ask my question. I asked if they had a certain product and she was quick to respond «No. I don’t know.» while looking at me as if I was bothering her. I said ok and walked away. Talk about terrible customer service. I didn’t catch her name but she was a heavier lady with glasses and short curly hair. Sucks to work in retail doesn’t it? Instead of giving her a bad day I’ll just leave this lasting bad review.

Macys USED to be an outstanding store. After they swallowed up the Robinsons May department stores (previously Robinsons, and the May Company separate chains), things slowly started going to hell in a hand basket.
What it boils down to is utter lack of customer service and a store that looks more like a bargain basement than an upscale department store.
The list of frustrations goes on and on: Poorly trained, unknowledgeable, unfriendly, unhelpful employees, messy, unkempt stores with merchandise thrown around (and I am talking about it Black Friday all year round); you call on the phone and either no one can help you, or they transfer your call and disconnect you.
There is no excuse for this in an upscale neighborhood like Sherman Oaks and the Westfield Shopping Mall. This does not go on at Bloomingdale’s or Nordstroms.
Macys does not employ enough help, they do not pay their employees enough to keep them and have them enjoy their work.
HORRIBLE retailer. I have tried not to patronize this chain at all. Unfortunately outside of Bloomie’s there is nothing in my area and I refuse to shop at J.C. Penneys or Kohls or Sears.

I used to love Macy’s, and it used to be a nice, upscale department store. The last several times that I was there, it just seemed so junky and a mess. It was difficult to find someone that worked there to answer a question, and then she just didn’t seem to care. There were long lines to pay, and only one sales associate helping. It seems that the feel of the entire store is not the same, and it is just feels so slocky and junky, nothing like it used to be. I will not be going back.

Macy’s always have a good sale. I like their choices of shoes, watches and perfumes. This is the best place to go on a black friday sale cuz of the purses and mini appluances, real bargains! Plenty of oarking, good location, overallk nice!

After so many bad experiences at this store, I’m finally writing a review… I can’t take it anymore. I will NEVER spend another dime at Macy’s. They have truly terrible customer service all around (that’s a whole novel in itself).
This review is sparked by a $ 75 purchase I made on a newly opened store credit card. I was late in paying the bill and got charged a $ 29 late fee… I was upset, but realized it was my fault, so I paid it. I haven’t used that particular card since, preferring to make purchases on my other credit cards. Two months later, I get another bill saying I now owe $ 71!!! For what??? I think they’ve charged me late fees for paying the late fee. HOW CAN THIS POSSIBLY BE LEGAL!!! Never ever again. I’ll gladly take the $ 500 a month I spent at Macy’s and spend it anywhere else.

One of the nicest Macy’s I’ve been to. Place is always bright and clean. A lot of variety in merchandise. The best part is if they don’t have the item at the store you can just place an order with one of the sales associates: free of shipping: straight to your home! Time flies when you’re there.
One thing I’ve noticed about this specific location is the employees. From management all the way down to the foot soldiers behind the registers… Good and helpful people.

I have been to this location on several occasions. Not because I love the place, but because it is close to work and when I have to get something immediate I usually stop by on lunch.
This time around this place was a bit packed. There is a large parking lot, but because of Christmas, it was just a bog cluster. Normally, I do not have a problem with parking. The people that they have controlling traffic also do not appear to know what they are doing. So if you are going during the holidays make sure that you pack your patience.
I went in this time focused on getting some bowls to go with a Kate Spade plate set that I purchased a while back. When I was riding the escalator there was a woman who kept staring at me. It was a bit awkward so I tried to look else where. When I got off the escalator she continued to stare at me until finally she spoke and asked me what I was looking for. I did not even realize that she was an employee until she finally spoke.
She pointed me to the right and said that all the plates and bowls were on that side. After wandering around for about 5 — 10 minutes I found that they were actually on the right.
I tried to flag down someone to help me, because I could not find exactly what I was looking for. There was no one. Being that I was on my lunch break and pressed for time I grabbed the bowls that I saw that were the closest thing to what I was looking for. When I got to the register to pay there was a line (expected, because it is holiday season). However the clerks seemed to be engaged in side conversations and thus making them move extremely slow. To the point that the woman that was in front of me inline left and seemed very agitated.
There were 3 employess at 2 registers and I swear they were moving like there was half a person. Anyways I finally made my way up to the register and the girl barely cracked a smile.
I left with half the product that I wanted and not feeling 100% great about spending my money there. All in all I probably would never go to this location if it weren’t for my time constraints.

If you want to be followed threw the intire store come here (:
I was looking to purchase some shoes and a couple other things and an older lady kept following me telling me if I was lost. Lmao I told her only because I’m Hispanic Doesn’t mean for you to give me a dirty look like I was going to rob from the store. If I was lost I would of asked for help thank you. I don’t need your help. Her response was oh did you learn English here because you don’t have an accent. (If I didn’t have any manners I would of punched here in the face not slapped her but punched her for being so rude maybe your accent would go away.)FYI you old lady which I won’t mention her name I was born in LA, almost every employee is raisist in the purfum department (smile a little you won’t wrinkle anymore then you already are with you botched faces) after that ordeal I decided not to spend a cent in this store.

I’m assuming their customer service is much better when it’s not the holidays. Coming here during the holidays was a mistake, but I really needed new boots as mine were so worn that my feet were hurting from the worn heel, so I went to their women’s shoe department. There is a great variety, but no Wide Width and no Wide Calf sizes! Nothing fit me! Go to DSW for Wide Width/​Wide calf selection. They were so busy like a zoo! You need to wait in line just to ask to try a shoe on because no one will really help much since they are so busy. When you tell them what size and what style shoe you want to try on, you have to wait at least 20 minutes for them to bring the shoe to you and there was only one shoe in the box so I couldn’t walk in them. Only one older man there knew how to measure my foot as it has grown since the last time I bought a shoe. Also, they kept confusing and forgetting my shoes I asked for. Let me clarify, I don’t think they are mean workers. The employees were nice to me. They even complimented me with smiles. They just don’t have enough staff working for the demand during the holidays. They could have used at least 5 more employees to help cover the shift. I recommend going during the holidays only if you are not in a rush and have hours to spend shopping. This was not an efficient enough experience, but understandable due to the holiday situation.

Alright, I generally don’t shop at department stores but this place seems to have everything I want.
Their variety of dress shirts, wallets, ties, and etc are very affordable! I went here today to check out their wallet and ended up browsing a lot of the dress shirt and their formal-​work wear.
CK shirts were priced around $ 30 but there were alternative brands that were stellar. Will be back on another day to shop for new dress shirts.
The men section is relatively small compared to the women’s section, but that’s not surprising at all.

As an employee of retail people think they can treat you any way they want because they spend $ 6,000 in a store that’s funny. Long story short this crazy woman, that has an issue with waiting her turn and with people being nice and smiling in the meantime she rants birches and insults other customers and me lol, thought she could treat me like the bottom of her show. Well for my surprise my supervisor took my side instead of hers lol I got an extended lunch in the mean time they could get her out of the store, look the lines may be long but it’s not our fault we have to go through all of these steps before ringing people out. Patience is a virtue people let’s practice it a lil more thanks!

Sales associates are either not on the floor or suuuuppppeeerrr damn slow! We wasted an hour for nothing in this store, when we were just trying to purchase 2 sweaters and a Shiseido moisturizer. I don’t understand why cashiers take 20 minutes per transaction. And nobody is attending the Shiseido counter. And on top of that there are a lot of stupid idiot customers in this location; and their stupidity is being tolerated by the Macys employees, which drives away good customers — customers who can actually bring money to the business.

Train your associates before you put them on the floor. I spent a good 20 minutes trying to buy three items. If you don’t know how to process a gift card, don’t be on the floor. If you don’t know how to use the bar code scanner, don’t be on the floor. If your supervisor can’t figure it out either, don’t either of you be on the floor. I’m not a crash-​test dummy. Train your people. I should have walked out but I wanted the clothes I picked out.
You get two stars for the greeter, a wonderful gentleman. He should go and work for Nordstrom.
Horrible. I doubt I’ll ever shop with you again. Really. And not just this location — if this is what you call customer service, then I’m out of here.

This USED to be a 4star, but I’m not sure what’s going on with this mall it’s losing its… idk what the word is… but they need to put some sort of pressure on Macy’s and other stores to bring new clothes, everything looks the same it’s been a year and I see same stuff … I’m finding myself going elsewhere far from my home to find something that I genuinely like.

Went in today and was disappointed to see alllllll the Christmas stuff they had up!!! It is October —early October and there was barely anything for fall or fall décor.
I was also trying to look for some jewelry and happened to be in their «fine jewelry» department —not a single person acknowledged me –not even a hello and zero help to make a purchase. I wasn’t about to ask them when they ignored me but were sure to say hello and help older persons around me who came after me.
Overall a disappointing experience

You don’t look this good without a great store*. I can’t speak for a lot of departments, but the Men’s part of the store is my absolute favorite and my ‘go to’ for shopping for my dud’s.
The suit department (and service is a standout) is wonderful, and if I make it past the Inc and Kenneth Cole departments, each and every area has an outstanding inventory and selection.
I like. I really like. Outside of Macy’s in the Beverly Center, this is the nicest men’s store for 50 square miles.
* LOL

This review is for the Chanel counter in the Macy’s store at Fashion square.
I wanted to try their powder and asked a Chanel sales girl to help find a color and if I could try it. She proceeded to use a brush and apply it really roughly and I told her to be gentle since I had JUST had lash extensions on my eyes. She ignored my request and continued to brush my face really roughly I asked her to please stop and she said «here do it yourself». She lost a sale and bad reputation for the Chanel counter at Macy’s. Beware of being brutalized if yiu want to try Chanel’s makeup.

Best thing I ever did was to cut up my Macy’s credit card. I find Macy’s to be incredibly sleazy when it comes to opening new accounts.
I get more spam from this company.
Nothing but headaches. I’m over Macy’s and their creepy sales and deceptive account opening schemes.

Purses, make up, shoes oh my! Could I have found my perfect heaven! What girl can resist the best perfumes, high quality make up, high end purses, the cutest shoes or the newest kitchen appliances? I know nothing about the appliances in the kitchen but that’s because I can’t cook a thing. However I know they have a lot of them! I got my Keurig coffee maker here, that I absolutely love it and use daily!
I have been going to this Macy’s for years and I have always liked it. It’s never failed me when I need the best make up, because they have my favorite brands here, MAC, Chanel, and Lancôme. They have all the best perfumes for me and colognes for my boyfriends.
They have a large shoe department that carries a variety of some of the best brands like Steve Madden, Jessica Simpson, and Coach. I have gotten some of the cutest boots here and they lasted me forever because their such high quality.
I also have a easy time finding lots of different clothes options here, whether it be a pair jeans, a dress, or even a workout outfit. Not only do they have great clothes for women, but for children and men too. It’s so easy to find some of the best clothing for men, I have for all my boyfriends. They carry very large sizes which is helpful, in case your guy is husky or a body builder.
Another great thing about Macy’s is they always have great sales going on. You just need to keep an eye out for the newest ads, emails, or sales when you are browsing in the store. On top of the sales they give coupons out all the time. If you happened to forget your coupons at home they can usually give you one they have at the register or look up your account to see the coupons attached to your account.
The customer service is usually pretty good and most employees are always trying to be helpful. It’s a one stop shop when I need several things and don’t have time to go to a bunch of different stores.