Nail Garden

I am so disgusted. I am prone to an ingrown toenail on my big toe. Tonight I had a really weird feeling in my toe and when I looked I noticed puss coming out from where the ingrown would be. This place is not sanitary at all. I would ask for all new tools before allowing anyone to work on you. I’ve never had this problem before.

Love love love this place!
I got a pedicure done by –Anna she’s all business and gets the job done fast. Top notch work. My gel mani was done by Bay who is literally the sweetest girl ever. I’m really jaded when it comes to manicures (because I’ve gotten so many hack jobs at ghetto nail salons) so my expectations are usually super, super sub par. So imagine my slight confusion and surprise when I got Bay… she was ridiculously meticulous with cleaning my cuticles and shaping my nails. I think she spent a hefty chunk of time setting up my nails for the gel manicure.
What a gem. Give them a try, and book a session with Anna or Bay if you get the chance.

Great service, very clean, friendly, professional and easy free parking at the mall. I’ll be back.

Love this place Lucy and Alvina are awsome.. they do very a clean job. I highly recommend this place.

Although this still may not be my go-​to favorite nail salon, I can very much have respect for them after receiving a private message from the owner offering an apology and service to make up for my experience. I tried a walk-​in one day to get a fill but they were booked. Understandably, because they are constantly busy – meaning they must be doing something right. Although, what I love about my usual place is that I don’t have to worry about booking ahead of time. I can walk in when I feel like spontaneously getting my nails done but at nail garden, that’s tougher. I booked my appointment for the next day during my lunch and I was scheduled with a nail tech (I unfortunately forgot her name!) but she was amazing. I was in a rush on my lunch break and I’ve never seen anyone do acrylics so quickly and efficiently before. I really appreciated her understanding that I had to be somewhere and had no other time to get them done before my vacation. I can always appreciate a company that cares about their customers, and nail garden did just that. Again, this truly isn’t my favorite nail salon and I haven’t continued to make it my go-​to, but I thank the owner for their client service. Thank you!

Alvin is my go to guy. He’s completely professional, takes his time, and makes sure that my nails are perfect before he finishes. I’m one of the most indecisive people ever and he still puts up with me with. Please don’t be thrown off by a negative review you read, I’ve been going to Alvin for over a year now changing it up often and he’s always hit par.

Got my nails done tonight and I love them! If you go here, just ask for Bay. She is the best!

Went in for a complementary full set and the person doing my nails was Alvin and he was absolutely amazing!!! Felt like they really wanted to fix the mistake and I was beyond happy!!!

I have gone to this salon twice and have been disappointed within a few days after. The first time I got a gel manicure and pedicure that was chipping/​lifting within the week. This past Monday (it is now a week later) I went and paid a great deal for a gel manicure that looked beautiful for about two days. I don’t do any strenuous work, I don’t wash dishes everyday & I am actually very cautious with my nails. I only came back because the salon is so conveniently located and everyone working is very welcoming. At this point that is what I am paying for, the ambience and location because my nails do not last. Either way I will not return.

What a rip off! If I could have given ZERO stars, I would have! I went in for a pedicure and pink/​white acrylic fill. I was asked to pick a color for my toes. I simply went to the wall and picked a color. I was never told that the polish I picked was «special» (it was just polish — not gel), or that I would be charged extra for it! Then, it took 2 ½ hours for the pink/​white acrylic fill. I was given excuses as to why it took so long (the powder was bad, it was too cold out — really?), and after all that, my nails are not even the white tips are not even, and the manicurist dug so deep on my cuticles, that he made them bleed! The so called manager didn’t care, and said I had to pay for everything, even though I simply would have picked another polish! DO NOT GO HERE!!! THERE ARE HIDDEN CHARGES THAT YOU AREN’T TOLD ABOUT UNTIL THEY HAND YOU THE BILL! MOST EXPENSIVE PLACE IN TOWN!!!

Not the best gel manicure I’ve received.
Walked in Friday afternoon, they had a tech available right away. I asked for Gel French Manicure with Paraffin Wax. My French tips aren’t as clean as others do. On some fingers, the French doesn’t go all the way to the edge of the nail (pet peeve) & the bottom lining is not a straight curve.
On the bright side, they do have a lot of color options. Maybe they are better at doing solid colors, rather than sensitive work like a French tip.
$ 59 & an hour later, I’m not that happy with my gel manicure. I’ll be going today to my regular spot to remove and redo my gel.

Had a gel manicure today and to say I am disappointed is an understatement. The pictures can do all the talking. However I still gave them four stars because normally they do a great job. The receptionist is always very sweet and greets you with a smile. I have seen the owner there on more than one occasion and he always takes the time to chat and make sure his customers are doing ok.
The prices are competitive to other places and generally speaking the service is great. This is the first time my manicure has been this bad. I’m posting this in hopes the receptionist reads this and let’s the owner know. The nail technician (don’t remember is name) needs more training or a different occupation. I do want to acknowledge the receptionist not only gave me a discount but offered to have them fixed which I turned down.
I will still come back but from now on I plan to be more selective with who works on my nails.

Well I’ve changed my mind. The owner emailed me after my review to come in for a free do-​over, and now I am very happy. Mya did my nails today and she took her time to take good care of my cuticles and applied the color perfectly. I am very very happy with her work and will definitely be back, but will definitely be asking for her.
If for some reason this time the manicure gets messed up quickly I will update my review, but I don’t see that happening because of the difference in quality now as opposed to last time. Last time when I left I could immediately see the poor work.
She even nailed the edge around the cuticle which I have never seen so perfect.

I went into Nail Garden out of curiosity, thinking I would treat myself to a more fancier looking expensive place. First of all, a full acrylic set is 40 dollars, not that much more expensive, but still at 40 dollars you expect a great set of acrylics. I was very disappointed to say the least.
I got my brand new set of acrylics Wednesday afternoon around 3pm, I didn’t have an appointment and they weren’t busy so I was able to get my acrylics done right away. I am not sure the name of the person who did them but it was a guy :/​
Anyways it seemed like the technician was in a rush because after he «finished» I kept asking him to clean up the area around the cuticle and he did a half assed job as you can see in the picture. Also 5 days later the color, which was originally a very light almost white pink, started changing colors and yellowing a bit! Eww that has never happened to me before :(looking at my nails only 5 days later you would think I would of had them on for months because of the quality of the nail service and the nail polish they used as well.
I am extremely disappointed especially for the amount of money I paid, you would never think I spent 40 dollars on my brand new acrylics. Nail Garden is Definitely not worth the time or money unfortunately.

Stopped by for a walk-​in pedi and eyebrow wax this afternoon and the salon is beautiful!
Milla was my technician and she was very friendly and did an amazing job!
I was rushing her and she still managed to make sure I was well taken care of.
They use high quality products and while that means a few bucks more, my feet have never felt so soft!
The wait was longer than expected, but being a walk-​in, you can’t really expect much more.
Definitely call ahead or make an appointment.
If you love it, which I did, they have mini-​plans that will cover three like-​services at a discounted rate. I’ve never seen that before… Very clever!

Aiden did my gel nails and did an absolutely incredible job! He was super sweet, was extremely thorough and very detail-​oriented. He also made sure to show me the nail color BEFORE applying it to my nails — I loved that he did that. His colleague even came over right at the end of my session and was talking about how good Aiden is as a nail technician. He was pleasant to chat with. I will DEFINITELY request him when I head back to Nail Garden. Thank you so much, Aiden!

My gel nail polish came chipped the very next day after the guy said «it doesn’t come off». Also the woman did a horrible job on my toes. I asked her to do it square-​shaped and one of my big toes came out slightly circular and the other was completely slanted. It cost me $ 108 to do a full w/​gel and a pedicure w/​gel. Never going back here.

After my experience here the other week, the Owner of Nail Garden sent me a personal message. She said she was calling a meeting with her staff right away to discuss the situation, and make sure it was corrected. Then she offered me a free manicure to make up for my trouble.
The email I got from her was so nice, and I really appreciated her reaching out to me like she did. It shows me that Nail Garden really does care about their customers, and they listen to what their customers have to say.
I was very happy with the outcome, and I plan to continue to make Nail Garden my regular nail salon.

I guess I spoke too soon… I hate when that happens.
The last two times I’ve been to nail garden at the Sherman Oaks mall was a bad experience!
I’ve came to realize that the only great thing about them is the number of choices you have for nail polish other then that, there is nothing else.
I feel rushed when they work on me. I’m literally there for like 5 to 10 min and I’m done which is ridiculous because I’m going there to have me time and some sort of relaxation but all they want to do is finish their work and go on to the next customer… I hate it!
I really don’t mind being in and out but the fact that it effects the quality I get matters…
They are unable to clean my cuticles and my nails are left uneven. You have to request everything or they won’t do it because they want to finish finish finish…
I never get what I ask for and the only time I had gotten what I wanted was when a new hire was working on me… because they are taking their time…
The last time I was there they used the quick dry spray on my nails and they chipped the next day. If you are using quick dry use the droplets that’s what makes the color last forever! That’s another reason why I loved them. My nail polish doesn’t chip… see my previous review for pictures.
I’m going to give them another try and if they fail again I’m switching to chez…
The only reason they have me is the fact that my nails don’t chip so quickly and the number of nail polish choices they have… other then that there is nothing special.
I get regular manicure…

I’m surprised by the mixed reviews for this place. Maybe I got lucky, but I had one of the better pedicures of my life here. I walked in without an appointment and they were able to squeeze me in – literally. I docked a star because they really pack the chairs together! This is not a spa where you come for relaxation; you come here because you want to get your nails done and go on with your day. Which is fine with me because I was in a hurry to go to my event.
Christy was all business. Other than a quick greeting, she methodically and efficiently gave me a pedicure without skipping any steps. The only thing I had to tell her was what color I picked out. It’s been over two weeks and still no chips! I’ve visited my fair share of nail salons and this experience ranks pretty high.
There seem to be a few complaints about the prices. I can’t compare it to other salons in the SFV, but by LA standards the prices are about average. Plus, you get the convenience of the location and (in my experience) a very good quality job. I am still so impressed that I cannot wait to go back.