On Time Plumbing

We called so many different places and they had most reasonable prices. We had a problem with our main sewer line backing up and they sent out Robert who was very informative, professional and explained every step to us before starting the job. He got the job done in the time promised and we’re very satisfied with the work they did. Thank you!!!

On Time Plumbing came to diagnose the plumbing problem promptly. Tony was great at diagnosing the problem and came back a few days later to complete the job. He was pleasant, quick and cleaned up after himself, which I really appreciate. I have nothing but good things to say about their company

I am very pleased to say that my experience with On Time Plumbing has been efficient, honest and professional.
My water heater leaked and exploded on Christmas Day. When I got home late that evening my condo was flooded.
Closets and carpet destroyed.
I called American Home Shield, and was told On time Plumbing would contact me. I went on Unilocal and read all the negative reviews-​honestly, I was like «hell no» I want a different plumber — of course AHS didn’t grant my request.
I was worried and already feeling like this was going to be a nightmare before they even showed up.
I can’t begin to tell you how wrong I was on assuming the worst.
Oleg, was the plumber that came out and he was EXCELLENT. He explained everything to me, he was helpful in referring me to a restoration company.
He went above and beyond what was expected. Because I had clean up and repairs that were being done the past 2weeks — Oleg kept in contact with me — assured me that new water heater would be installed as soon as the drywall was complete. He responded to all my calls and texts that I sent in a timely manner.
Today, Oleg and his son came here and installed my new water heater.
Before they left, Oleg son, I believe his name was Mark went over emergency shut off and yearly recommended maintenance.
I would like to end this review in stating that I have never written a review before but I have always believed and appreciated people who do take the time to leave their opinion. It’s a good resource most of the time.
If it hadn’t been for all of the terrible negative reviews I read before hand I most likely would of never wrote this review. But I had to because my
experience with this company has been so opposite and different than what was being reported here.
Maybe I got lucky and got the right guy on the right day? Who knows.
Based on my own personal experience with On Time Plumbing, i am happy to report that I am a satisfied customer and would hope AHS would send them out again if I were to have any plumbing problems in the future.
Kathy

Just received a note (1÷17÷16) from Alex C, regarding my review. It said: «You Stupid!!!)))

STAY AWAY from them CON ARTIST SCAMMER!
They were sent by our Insurance (AHS). Due to our water heater damage .
He was here for only 10 mins and asked for the service fee $ 75 (co-​pay) and said that we have to wait for 2 days for our heater to be replaced because he needs the approval from our insurance i thought what the hell did he came here for? after my husband checked on it when he got home we discovered that he just kinked and broke the pipes. The heater was still leaking.
And insurance says that on time plumbing need to do some modification and we need to pay $ 600++ which is not covered.
So basically they just want to rip people off. Because we just did it ourself and there is no need for any modification just replacement for water heater.
They should close this business down
LIARS!!!

On Time Plumbing was sent out from AHS. I had 3 toilets that needed repair. One toilet had a broken handle, the other two were consistently running. They didn’t fix anything and reported to AHS that my issues were not due to normal wear and tear. They 100% know that once they tell AHS this, nothing will be covered. I contacted AHS, who agreed that all of my issues would typically be covered but they had to go by what the technician told them. I asked for a second opinion, in which AHS will send another company out. They sent DNZ Property and they fixed everything in 30 minutes, no questions and no money collected. I called On Time Plumbing to discuss the issue and they said they would call me back after speaking to management and the technician. That was 2 weeks ago…

I was directed to On Time by AHS and I am pleased to report the capable and professional service provided by Mark, today! He was knowledgeable and was able to fix the problem with my garbage disposal unit. He was calm and patient and took the time to handle the repair just as if it was in his own home! Thank you, Mark, and thank you On Time for employing such a valuable employee!

AHS sent out this company for a bursted water hose under my sink. There’s a tear in the water hose due to corrosion and it ended up flooding my bathroom. Because I had a vessel sink faucet, the plumber told me how difficult it would be to replace the hoses. Basically, he didn’t want to do the work and came up with excuses. I don’t know if he’s just lazy or inexperienced. Took my 75 service fee then called AHS and told them that the tear is not due to wear and tear so they won’t cover it…
If the tear due to corrosion isn’t considered normal wear and tear, then what is? Basically I did some research and removed the water hoses myself from the faucet and bought replacement parts for only 5 dollars.
I could’ve bought a new faucet with that 75 I paid him!
Don’t use this company!

Dishonest and lazy workers.
This company has gone out to our home twice per insurance company dispatch and both times have lied to weasel their way out of doing the job, saying the work was «not covered under the warranty/​contract.» Yet two other plumbing companies had completely different assessments of the situation that WOULD have been covered by the contract.
Call someone else.

SCAM ARTISTS!!!
Came to the house to look at a cracked plumbing pipe and said they would be able to repair it and it should be covered under the warranty. Paid them the $ 100 fee after they were here for no more than 5 minutes. Called American Home Shield to find out they put in a denial on my claim because they said soil movement caused this pipe to crack! The pipe is indoor and goes down to the floor which is concrete and wood! How can soil movement occur on this pipe! Such a load of BS!!! ON TIME PLUMBING IS THE WORST! We will have to use our normal plumbers and go outside of our home warranty. What a waste of time and money.

Horrible service. They tell you one thing and tell the insurance company something totally different. Disputing there accusations. Its causing more damage and aggravation.2^nd opinion stated they were wrong.
This plumber did not want to drain our drain because the equipment was to heavy. To his surprise I offered to help him. Suprised him. Zero star if there was a zero star. Stay away from this company and insist your insurance company should drop them. (AHS).

Very disappointed! Our home warranty company sent them out to look at our garbage disposal that was leaking. The guy came out and shined a flashlight under the sink, saw the crack and said «ok I’ll call you next week when I get the part» he took the 75.00 cash. The next day we got a call that the warranty company won’t cover the disposal since it was our fault that it cracked as the plumber found a huge piece of plastic in the drain! LIAR!!! He never even looked inside the drain! I was so mad! Thank goodness the warranty company allowed a 2^nd opinion. Another company came out and was not shocked at all that this company lied to the warranty company. 20 minutes later and we have a new disposal. I would NEVER EVER allow this company in my home again. How DARE THEM take advantage!

Terrible customer service. Would not accomodate the timing window.

On Time was sent to me by our home warranty company. Read the reviews on here and tried to call the warranty company to switch, but couldn’t. Turned out to be a non issue.
Robert was my plumber. He was on time and called me when he got to the house since I wasn’t home yet. He patiently waited a few minutes until I got home and was very professional.
He quickly identified the problem, grabbed the tools he needed, explained the work he needed to do, and then cleaned everything up. Robert made the job look quick and easy.

THE WORST CUSTOMER SERVICE!!! This company does not deserve one single star! They are the rudest people I’ve ever encountered! DO NOT USE THIS SERVICE! There is such a lack of professionalism and customer service! Thank you Liz & Omid for such a crap Job!!! Robert the plumber! You’re mother should be ashamed!!! AHS should cancel the contract with On Time Plumbing ASAP!!!

Consider yourself warned.
I wish I would have read these reviews before scheduling with this company. Old Republic Home Warranty Company assigned On Time Plumbing for our pipe leak repair.
The plumber arrived within the time frame which was fine but as soon as he got out of the car he had a huge attitude problem. It’s so weird. I’ve never had anyone treat me with such distain as this young man. I was pleasant and offered him something to drink because I mean, heck, we all have off days, right? Maybe he just needed someone to show him some courtesy. It didn’t matter how polite I tried to be, from the moment he stepped in the house to the moment he stepped out he treated me and my family with condescension.
He was able to locate the leak in our pipe but informed the Home Warranty company that it was a «code violation» which would therefore void any coverage by the warranty company, which he knew since he would get paid $ 250 cash by us rather than lesser fee (usually around $ 95) he’s contracted with the warranty for. He didn’t even KNOW the code when specifically asked.
Furthermore he said that he’d have to go to the store to purchase the supplies for the repair. What?! Seriously?! You don’t even have the tools you need to fix a common pipe leak?
He was arrogant and semi-​hostile, unknowledgeable and didn’t carry the basic tools and materials needed to fix a common problem. Thanks for wasting my time with your unpleasant personality and inexpertise.

I wish I can give this company 0 stars, total scam and Rip Off!
American Home Shield sent On Time plumber and I paid $ 75 to look at plumbing in my house. Plumber they send was so nice, but don’t make it fool you, he will skim your 75 dollars and will disappear. He will makeup stories to AHS to make sure claim is denied. Shame on you, that is not the way to make money. Totally dishonest people.

They did not seem to want to work, they took our money for consultation and said they would get back to us on some quotes. They did nothing. They also had an attitude when they came to look at our issue. They were two plumbers and one contradicted the other. Strange experience indeed. Would not call them again.

The only time I ever call a plumber is through my Home Warranty Company and they either send me On-​Time or Rescue Rooter. The switchboard at On-​Time is STRANGE, this time I had to call 3 or 4 times, each time I got a recording saying the number I called — — - — and it was NOT the number I called — — - — was not available and to leave a message, which I did. Today I actually got a live person, at least I think he was live, he seemed pretty gruff. I told him I heard from my son at home that the plumber hadn’t been able to fix the clog and I needed to speak with the plumber and the switchboard told me, «he is working another job now, I don’t know if he will be able to call you back.» I expect he ought to call me back if he expects a positive rating from me with the Home Warranty Company.
It occurred to me I should speak to the manager and ask him to review the switchboard guy for manners, but then I had a second thought, maybe that was the manager!!! Well despite the abysmally poor reception, the plumbers themselves are generally very knowledgeable and mostly, personable. I don’t know why the guy today was unable to snake out the clog, usually that’s the easiest job they get.

American Home Shield sent On Time one day before Thanksgiving when my home developed a gas leak at the connection of a yard line to the meter. I spoke to the plumber and told him I’d happily pay since it was not covered by the warranty (I was in surgery all day and was expecting 15 for dinner the next day)! I called them Wednesday afternoon to confirm that the work was done (no answer so I left a VM) and came home to find no repair work, no note and no message or voicemail. Thank goodness Accent Plumbing responded to my call Thanksgiving morning and fixed the leak in 30 – 40 minutes in time for a day of cooking. The only thing I can tell is that On Time took my $ 75 and DID NOTHING. Try Accent Plumbing (Sergio is reliable and efficient instead)… With a simple return call this could have been avoided.