PetSmart

A few days after, the manager did call me and apologized. He gave me a gift card and tried to mend the situation tactfully, which I appreciated. Still won’t be back for grooming, though.

I guess they are okay they have a very very small display of different kind of fish and this section in the store its very disappointed no real animals .
They have only two guys per shift which they are mostly busy.
They have plenty of parking next to the bank whic make this place really convenience for me. They just open this store not too long ago.
hopefully in the future they will get better. and I would be happy to update my review

I walked in 3 days ago everything was neat and clean the workers all had a smile on there face my only issue would be that while I was looking at the fish i noticed one that was dead his tiny fin looked as if it got stuck on the lid and his head was out the water it was horrible as i am a sea creature lover. I feel theh need tl p as y mord attention

I just got a five and a half month old puppy.
She was not trained at anything so it is step one for me.
I am happy this location has opened up and have been there, but would be happier if they had classes there.
They said it is too small but a Petco in Studio City has classes and ropes off a small area.
I have used Petsmart before and loved it.
My late dog knew all she learned all of her lifetime.
I went to the one near the Fallbrook center and had Jeannie as her teacher.
She loved it and did so well.
My new pup is 18 lbs now and can’t go up or down steps. I have to carry her.
Not good on the leash.
I am working on housebreaking, and in 3 days she knows her name, sit, cookie, and I am working on giving me the paw.
I need her to learn steps cause we have to use them to go outside, and in our place we have another floor.
Please put some trainers in this store so we can go to this location for dogie school.

Amazing and helpful staff!

This is the worst pet store. Ever. The first time I was here to just buy crickets and the way they packaged them and the amount of moisture they had with them killed all of them in a day. They package them in to go containers, not in a bag like most pet stores. The 2^nd time I was here I just needed one small placostamus (a fish). Petco didn’t have any in the size I needed and neither did the local fish stores. So, I tried pet smart. Big mistake. They had exactly what I needed but now, a few days after I properly introduced this fish to my tank, my entire tank has the worst case of ick I have ever seen. And the 2 young employees helping me in the aquatics department were terrible. They didn’t know how to work in aquatics at all. One of them was cleaning out the beta containers which she said «probably hadn’t had a water change in over a month» to go on to find most of them (which were on display) were dead.
UPDATE: all of my fish have died thanks to Pet Smart and their poor management alongside their careless employees. The case of ick began so terribly that no treatment would work and it just got worse. Even the glass walls of my tank are covered in the parasite. Thank you Pet Smart!

This was my second time shopping at this location… Stopped in a couple of days ago to check it out and ended up buying shampoo for my little Yorkie. As I was there, I figured I would also enquire about the grooming services for my Lab mix… Made an appointment for 1pm today (Tuesday) I got in at 12:58pm… Did not get anyone to help until 1:12pm… I Inadvertently left my boys vaccination info in the car (it was pouring out and I wanted to get him off the wet road …) The girl stated that she could not help me unless she had the documents in hand… I acknowledged as she was only doing what she was told … I get to the car only to come back in and have to wait in line yet again… Thanks but no thanks… Paying $ 60 plus dollars for that kind of service is not worth it in a city that offers groomers who will drive to your house to take care of your pet for the same price ;)

Came in for crickets for my bearded dragon. All crickets were dead had to waste my gas and drive down the street to Petco

I’m a new dog owner so I’m probably uninitiated when it comes to great pet stores. That being said, I liked this store. I was greeted when I walked in by friendly staff. I was helped to find what I needed, not just pointed down some aisle. Best of all, the cashier noticed that we had just adopted and hooked us up with a new adoption package of free stuff and discounts. I’d definitely shop here again

RIP Bettah J…
Although you were only with us a short while, your smug demeanor and bright blue pigment provided everlasting joy.
Lesson learned: You never know how long you have left with your loved ones especially when you are purchasing your pet from this location. Poor BJ was only 3 weeks post PetSmart and his life was tragically cut short due to bloated belly.
Next time I will get my critters from a location that do not confine Betta fishes to small cups… PETA would not be happy!

I was promptly greeted by staff who pointed me to the right direction. I took my dog for grooming and Lucinda was so kind and sweet to my dog. She was very attentive to my instructions and delivered the haircut I asked for.

I recently noticed a Petsmart opened in a very convenient location and now that I have a kitty, I’ve been in a few times. I’ve always been greeted and offered assistance. It’s very new so if they don’t have everything you need, the staff are apologetic and you can’t really blame them.
The cat selection is fairly small for the grain free kitten but every time I go in, they seem to have more products so I’m hoping over time it will get better. It’s very convenient if I need something in a hurry. Then again, the kitten won’t be a kitten forever and I seem to order mostly from online shops and nip in to physical shops for the occasional something different. My hope is they will have a mobile clinic for vaccinations so I don’t need to drive further with an unhappy kitty in the car.
Just note, this is not a huge, fully loaded Petsmart with the Banfield Hospital attached.
The dog section is much larger and I think they have a grooming facility too.

For starters Petsmart is my favorite place to take my dog to get groomed. I take her every 2 months to either the Northridge location or West LA to get groomed and the groomers there do an amazing job! Now that theres a closer location to my house I decided to take her here to get groomed and oh man… she looks horrible! Her whole face is uneven and choppy. Once side is completely short almost shaved off and the other is longer. Her ears are so choppy they look like my little brother cut them. I felt like it was completely rushed, I have never had her groomed in 1.5 hours before. I dropped her off at 12 pm and was ready by 1:20 pm. My dog is always well behaved when being groomed so there is not excuse why they couldn’t do a good job. The groomers name is Louise, I wanted to tell her something, but I didn’t want to embarrass her or cause a scene. Now I have to take her to another Petsmart to have her hair fixed, hopefully something can be done. I don’t pay $ 40 every two months for someone to do a horrible job, if so I could have trimmed her hair. I am never coming back to this location, I’d rather drive a little further just to be sure she’ll have a proper grooming. If you do decide to get your dog groomed here I wouldn’t do it with Louise I’d try someone else.

PROS: I found the employees to be friendly, and offered to help me at least twice. Big selection of dog stuff, if that’s what you need.
CONS: I have a turtle, rabbit, and fish. The repitle, fish, and small animals stuff is hidden in the smallest aisle on the far left of the store. I had a list of things I needed for my 3 pets, but was only able to find one thing. This store is about 60% dog, 35% cat, and 5% other. I get it. Cats and dogs are big money. However, it’s a bummer that so little of the store was devoted to other animals.
CONCLUSION: I was really excited to have a Petsmart around the corner from my place, but I’m disappointed in this place. If you have a dog or cat, this place probably wouldn’t be a bad place to shop. But, if you own other pets, you’d better drive a little further to go to Petco.

I don’t know what those other reviewers are talking about. I found the staff to be very friendly and helpful. I will definitely be coming back again and again. So happy to finally have a petsmart in this part of the valley.

This petsmart is as disappointing as the Mayweather vs. Pacquiao fight. Horrible selection employees on there phones and the place looks like crap. Barely any selection for anything and a waste of time and space.

It’s a new micro-​store so the selection is limited. We found Wellness dog food on sale. But no filters for our fish tank in the size we needed. If they don’t have what you need they offered to order in-​store and ship for free. The employees were very nice. It’s easy to sign up for their rewards when you pay. Will definitely be back.

This is the worst PetSmart I have ever been to! The employees let me stand at a register that wasnt working for 20 minutes!!! I got no help. They were rude and didnt know anything. DONT GO HERE!!! There are so many better places to go. I left real mad

I prefer Petsmart over Petco anyday. But prior to this location the closest Petsmart was over the hill which is too far considering there’s a Petco down on Ventura. So I was excited to learn about this store that just opened on Woodman and Riverside. There’s a big parking lot and it’s in a good location but it was not like I had expected. There are grand opening banners out front that are falling down which makes the outside look ghetto and cheap. My dog and I walked in and there’s basically nothing on the shelves. They are empty. It’s almost like they weren’t done stocking the place and just decided to open anyway. The whole inside just looks unfinished. It’s so disppointing. I guess we will be going back to Petco.

I realize that this is a brand-​new Petsmart. But I walked in tonight at 7:15 and received little to no help. I’m a new cat owner and I was buying products for my new kitten. Every question I asked the answer was «I don’t know». «Does the cat Genie disposal system work well» «I don’t know». What do you know about world’s best cat litter? «Do people like it? I don’t know.» What do you guys know?
I was struggling to close the cat genie system and suggested I should probably get another one. There was no offer to grab me another one so I had to set everything down and go back down the aisle.
I’ll just go somewhere else from now on. Thanks for… nothing?