T-Mobile

Eli was very helpful and knowledge, his customer service as a rep was beyond exceptional. …

My husband and I went in to switch from Verizon because we were sick of paying too much for so little data. Eli, the store manager was very welcoming and helpful. He started helping us right away, even though he was working with multiple other customers at once. He explained everything very clearly and didn’t try to up-​sell us on anything. There were a couple impatient customers in the store who were complaining and he stayed very calm and professional with them. We appreciated his attention and his time to make us feel comfortable and like we were valuable customers.

Gregory is the best! This visit he helped us so much with the upgrade of my phone. Me and my boyfriend always come to this tmobile and the service is always exceptional. I always feel like I am their number one customer. This place is always clean and they always get heavy traffic and that never affect their attention to the customer. Parking is OK but they validate so the most I have ever paid is $ 1 if not FREE. They always have promotions going on. Need a new phone, tablet, or Bluetooth speaker? Don’t hesitate and come here!

wello first off i would like to give credit where credit was earned. Eli WAS awesome but the other staff left much to be desired in the kinky world and the business one, I should have went to the van nuys one by in n out because the team there is professional, suave and charismatic all while getting me my new phone. SPECIAL SHOUTOUTS TO PHILLIP FOR handling the store during a meltdown even though he was at the galleria visiting, he got the job handled and kept the store calm. thumbs up bro and the people at the other tmobile and to eli, also to the succulent dark tenderloins at the galleria, show sum loves next time.

Called in to see if I was still in my buyers remorse period and Jesse told me I was 16 days over. Found out the next day that when I called in, that was actually my LAST day of being in the buyers remorse period, but Jesse lied and said I was 16 days too late. So they screwed me over because they probably didnt want to exchange my phones and take a loss. Manager didnt offer to help fix the employees screw up. THEY’RE NOT A CORPORATE STORE SO THEY DON’T CARE! Went to the one on La Brea and they were awesome.

was getting me and my daughter new iphones christmas eve, was helped by a very nice proffesional guy got the best service, now the manager of that store on that day should not be working as a manager, his name is Edwin and that guy screams at his employees in front of customers, puts them down, very unproffesional, you do not yell at workers in front of store full of people, and the guy he yelled at provided excellent service, manager is a jerk, 5 stars to employee and 0 stars to Edwin so called manager

I’m a simple mobile customer who had a question about resizing a SIM card and the T Mobile guy who was on the phone hung up on me after not really answering my questions. A cat has more courtesy in one paw, and mine walks on me while I sleep. This location is never getting my business.

I needed some help with a phone I had just purchased (used) and took it in to this TMobile location to get some help. I’ve been a TMobile customer on a family plan for 10+ years but am not very savy with «devices.» I live on the west side so it was my first time going to this location.
The store was not very busy and Amy and Eli were FANTASTIC … helping me check out the phone, set it up, answer questions, etc. They were very patient with me! I bought a pack of screen covers and Amy even put it on for me (I can’t seem to get them on properly)!
I can’t say enough about the customer service in this location. It is much appreciated and will be remembered. Thank you!

On Wednesday, April 9, 2014, I tried to go to the store at 8:51 p.m. I was in shocked when the doors were locked shut and the two employees, who looked like they were rushing to go on a date, were already counting the cash in the register. All I wanted to do was buy a screen cover. Closing 9 minutes early is not excuseable. It makes me think about not being a T-​Mobile customer much longer.

This location is pretty great which is inside the sherman oaks galleria! I have been to this olocation a few times now. Great employees, especially La-​Lette (?) and Spencer that help me out with my problem! I had a problem with my phone and automatically in just minutes they help me solve my problem since I needed a phone immediatley, or else i would not be in a good mood, but after they happen to just put that smile on my face. They were both helpful and entertaining ! Oohhhh let me tell you they are very honest as well, I had accidently left my tablet and papers there and the next day I came early in the morning and I saw La-​Lette again and gave me my stuff back. I didnt even need to say a word to her and she had remebered me. Thankyou tMOBILE SHERMAN OAKS :) Spencer and LaLette

This store is hidden at the Sherman Oaks Galleria because few people know about it is definitely less busy. I’ve never had to wait the times I’ve been there. I went there recently to purchase a phone for my son and the staff was very knowledgeable and friendly. They went above and beyond to make sure I was satisfied. I will continue coming back as long as they remain helpful and friendly.

This branch is awesome. The staff are really nice and very helpful. If you guys decide to go, ask for Spencer or Jesse. Those dudes are the coolest! :)

I went in about two weeks ago to open a new account. I enjoyed my experience in the store. The store manager and one other employee helped me that day and were able to understand what I was looking for as a plan. Again the store was about to close on a Sunday and I was their last customer. Something I noticed was that they had closed their doors and another potential customer knocked the door. They explained that they were closed for the day but they still took initiative to answer that persons questions and welcomed him inside. It was great to see such amazing team work and loyalty to their services even if it was the end of their day. I walked out content and with a brand new Galaxy S4. Keep it up :)

I went in yesterday right before closing to pay my bill anf Daniel is the one who helped me. While looking at my bill he noticed some things on my plan that he can change for me to get better usage of my phone for a better deal. Let me remind you that they were closing up and Daniel went out if his way to call customer service and ensure that the change will take affect immediately. While Daniel was on the phone Palmer started answering some questions that I had about phone cases and screen protection. For the store closing, they went above and beyond with there customer service to help me out instead of rushing me out so the can get off work. Keep up the great team work and great customer service u guys showed me. T Mobile is lucky to have these two guys on there team to show what great customer service is. (Its time for a raise)

Wow!!! My husband and I visited this T-​Mobile location around 3:30 pm yesterday. We received really great customer service from the three guys that were in this store! Palmer was the associate that helped us with our new activation, as well as the purchase of our new phones. One thing that was really impressive was his professionalism. He wasn’t an aggressive salesperson. He made the proper suggestions to suit our needs while informing us of the latest in T-Mobile’s offerings and technology. Daniel and Spencer were really great, too! As Spencer was one the phone finalizing our activation and all, these two guys answered questions for us. This was a superb experience! Keep up the good work guys!

I wish I could give them 0 stars! Second time around and second time the worst customer service I’ve experienced. However, today it was so bad to the point where it made me frantically search the website for customer complaint departments. I bought a Galaxy 4S a few month ago, yesterday after work I took out my phone out of the side pocket that is located on my leg (there is no way I could of sat on the phone), and the phone had a black screen. After trying to restart it, and slowly starting to freak out I showed it to my coworkers who noticed small hairline crack going from the side of the screen towards the middle. I’VE NEVER DROPPED THE PHONE. After doing some research, I found some people had the same problem with the screen. I have a warranty on my phone so I’ve decided to drop by the shop and see what they gotta say since I live close by. First I was greeted by a girl who right away said that the phone is probably defected and she directed me to another gentlemen… that’s when all hell broke loose. Without even looking at my phone and after hearing my story he told me that I dropped it, so its my fault and there is nothing they will do. I politely disagreed and said that I’ve never ever dropped the phone, after which he accused me of lying. That got me heated, here I am a grown woman, trying to get some sort of explantation and some youngster is bluntly accusing me of something I didn’t do. So I said that I am not here to lie and make some bullshit story, I am here to get help. He just looked me straight in the eye and said that he knowns I am full of shit, and that I have to pay a full price for the phone that I broke! (Without even asking if I have the warranty or not.) I couldn’t spend any more time with that gentleman so I just walked out. I honestly don’t know who to contact because I am simply baffled by that, I know all the manager will do is apologize and I want something to be done about my situation ! People like that should not be working for customer service!

Friendly staff… BUT under staffed shop… takes forever to be attended.

I always get friendly service when I go into the different Tmobile stores, so it is expected to get helpful informative updates and service. I went into your retail store #154 today and PALMER’S ATTENTIVE SERVICE AND CONCERN JUST STOOD OUT, enough for me to take the time, thought, and effort to write this review.
He went the EXTRA MILE to help me with my defective phone issues, where other Tmobile customer service agents did not. He took precautionary care, contacted Tmobile to ensure my issues could be handled, and offered me a resolution that I cacqueould be satisfied with. HE MADE ME FEEL SAFE, VALUED, AND IMPORTANT — BY RESOLVING MY PROBLEM, BETTER THAN ANY OTHER CUSTOMER SERVICE AGENT HAD DONE SO FAR. I felt he is working in MY BEST INTEREST, NOT his own.
Yes, that is the difference one superb employee can make. I thank you for hiring people like Palmer Blevins. He sold me because he made me feel special, valued, and safe. So, I acquiesced to spend more monies with Tmobile. What an invaluable strategy that differentiates Palmer Blevins from the others!
I truly enjoyed the culture and warmth of store #154 and the manager, Andrew’s helpfulness was recognized. I can see why it stems from top down. They both made an extraordinary impact, and ultimately, that is what counts. CUSTOMER EXPERIENCE, CUSTOMER RESOLUTION, CUSTOMER SATISFACTION — they get it. They know how to contribute! Go see and check it out for yourself!

I want to thank Palmer at the Sherman Oaks Galleria location for helping me to get the best deal possible on my new bluetooth. He was gracious, caring and worked hard to ensure I walked away satisfied. I felt I got very good customer service. I appreciate the time he took to do that.