The Massage Room

I have been coming to Nan for years and highly recommend her. She knows exactly how to work the kinks out of my back. Don’t expect a luxurious spa experience — this is well priced massage from a skilled professional! 5 stars!

They were really nice and sweet but when it comes down to the massage, my therapist wasn’t the best. The best way to describe the massage was having oil rubbed onto my skin for 90 minutes. There wasn’t technique, and she either went from really light pressure to painful pressure. I didn’t really know what so say, you cant really tell someone to be a better masseuse. Over all, I basically paid for someone to moisturize my body. Will not be going back.

Love this place. Ask for Nan. She is amazing. She knows exactly where the tension and soreness is and targets specific locations.
We initially bought groupon for a couples massage with my husband. Loved it soo much we ended up buying a massage for my mom. She loved it too!
The place is small but works perfectly if you want a quiet and peaceful place. Smells nice. The ladies work on the dot and will not cheat you with your time. We bought 90 min massages and they literally worked till the 91^st minute. Other places count your changing time and paperwork
Time as part of your massage time. Not them!
Not sure why they have lower ratings. The ratings at first made me reconsider our purchase but these ppl are great. Location is nice place too. Across from Sherman Oaks galleria. Parking is tricky. Use the alley in the back and it should be fine.
Again, definitely recommend! Thanks Nan!

Hi there, so here’s what i want to say about the Massage Room. I read a lot of mixed reviews before I went… but I went in with an open mind and boy am I glad I did. to get there I took someone else’s advice on here to go to firmament and went down the alley to get to the lot, it was easier to do for the direction I was driving in and worked out great. There is no sign out front, so be sure to have the street address with you. I got a 90 minute combination Swedish/​deep tissue massage, that was positively unbelievable. I knew within minutes I was in the hands of a master. My therapist was amazing. He did exactly what I asked with exactly the right pressure and checked with me throughout the 90 minutes that I was feeling good and happy. Thank you Boyd! Someone mentioned that the towels were too hot, NOT so, they were really perfect… I feel amazing having just gotten back from my massage there. I applaud The Massage Room for making the 90 minute massage affordable. If you need fru fru, cucumber water and spa cuisine fed to you, you can pay extra for that elsewhere. For my money, I want an excellent massage, that’s the reason I went, that is what matters to me and that is what I got! The place was clean and quiet. I will definitely be going back. As far as the therapists answering the phone, they are all working… So they ask that you don’t call, they ask that you text them and that is how they get back to you. Cannot wait to go back.

Ive been getting a massage with Boyd for over 10 years. My first massage with him was at a different establishment down the street that he worked for prior and I have been following him around since because I always get a wonderful deep tissue massage from him. Dont go here if you are expecting a fancy spa like experience, its a good, cheap massage and thats it! (which is fine with me) When I go to a «spa» they waste too time touching my face and temples, I want a heavy duty back rub and thats what I get.

I’ll make this all useful and stuff, and that’s very sweet of me.
— I purchased a 90 minute massage through
. I texted for an appointment, which seems to be a good way of doing this, given the other reviews for this place. I was surprised that I could not only get an appointment for later that week, but that it would have to be 4 or 5 weeks later.
— The person who answers the phone or the texts is not the person who gives the massage.
— It has a Ventura Blvd. address on the south side of the street, However, if you drive here, you may find it easier to go around the back alley off Firmament Ave. to go into the relatively small parking lot. Unlike the access from Ventura Blvd., it does not have a gate. Waze gives direction doing just this.
— The posted prices, although more expensive than what I paid for, were quite inexpensive. I think it is $ 30 for an hour massage.
— After waiting about fifteen minutes for the masseuse to show, I received a good traditional Thai massage, which included a lot of back massage, but as well, a whole body massage — arms, legs, feet, hands, neck, and some stretching, which is why some jokingly refer to Thai massage as «yoga for lazy people». When beginning, the person asked me, «How do you want your massage? Soft, medium, hard?» I always pick «hard». I like deep tissue because I have more knots than the average three people put together. The masseuse delivered, providing lots of deep pressure. I like this, although I was surprised at how sore my calves were. Jeeez, I’m a wreck. 3 – 4 times, the person commented on how tight I was. This happens often when I get massages, so I guess I must be in a class by myself. Anyway, I felt considerably better after the massage.
— I did not find the place loud at all. It was a little on the chilly side on this cold December morning, but not too bad. The small little massage room played the typical drecky piano and faux-​Asian music that every massage place seems to play, so I didn’t hear people walking upstairs noisily or talking or anything else, as other people reported.
— The massage ended about ten minutes earlier than the 90 minute massage I was expecting.
— People were generally quite nice there, but I’m one of these people that seem to get treated really nicely almost anywhere I go.
There. I would probably come back here, but I tend to prefer being spontaneous when going to get a massage. You know, «Jeeez, my lower back is killing me. I’ll get a massage when I get off work.» That kind of thing. So I’ll probably go elsewhere mostly due to that.

Can’t believe the haters!!! I was delighted with my experience, my therapist Boyd was very responsive to my direction (too deep, not deep enough etc.), the music was nice and the price was incredible. Even without the groupon, $ 65 for a 90 min. massage is unheard of as far as I know. There was parking available right in front of the door was great, and they also agreed to honor my groupon after it had expired. My massage was 10 in the morning, and with so many restaurants in the area it was a great day carry on my self-​indulgence to have lunch with my girlfriends who live in the Valley. It’s unfortunate that some people just like to criticize… I really liked the place and will return if I have need to be in the area again. They even gave a $ 15 off card (repeat…fifteen dollars, not 15%) for any future service!

I believe this joint is shut down. Call the number and it rings. No answer. No answer machine. Nothing. Nada. Zilch. Based on the reviews it did not close too soon. They seem to have rubbed people the wrong way. So maybe this is a Happy Ending… after all. Now, how the hell do I get my GROUPON refund?

I purchased a voucher on Groupon for myself and a friend. The customer service here is beyond horrible. I could never reach them by phone so I was forced to send them a text. Tried booking an appointment and was told they were booked. Finally I was able to get an appointment two months out. Well two months is a LONG time to wait for a massage. Needless to say I was on vacation and forgot. No reminder call to confirm or anything. I tried to reschedule and they told me I had to pay again. I should have known because companies typically don’t request your voucher info until you get there. Their English was very broken and their responses were unprofessional. I wish I had checked Unilocal before my purchase. I’ve never dealt with a company like this. What a scam!

I had my first non-​medical massage today & throughly enjoyed it. The place is very clean & peaceful. There is on-​site parking, but I didn’t know that, I was able to get street parking just steps away. The prices, I feel are reasonable for services offered. I had a Groupon, so I wasn’t sure what to expect. I had a 90 minute deep tissue massage & I feel pretty good. I already made another appointment. if you come here, you will not regret it.

A friend got me a voucher as a gift. I would believe this entire business was a scam if it weren’t for all the negative reviews here about their terrible service and how noisy the environment is. I’ve called for weeks trying to book an appointment, but strangely, no one ever answers the phone. So finally, I sent a text. Their response? «Sorry, we are fully booked already.» That’s it. They didn’t ask about the possibility of coming in another day or another week… So I’m doing this back and forth dance, trying to book an appointment with them. What about tomorrow? No response. At this point, I have read the many negative reviews here and I honestly don’t want them touching my body — I JUST WANT MY FRIEND TO GET HER MONEY BACK.

You can hear people walking upstairs noisily. While I was getting my massage someone came into the outer office and yelled at the owner about why he didn’t answer his phone. He kept yelling loudly. All these unpleasant noises should not be happening while you’re getting a massage. It’s like getting massage in a war zone. Plus, I felt like the massage therapist wanted to hurt me, pounding on my bones even when I said it was too strong. Some people may like that, but not me.

–4 more.
As most of the rest, If you’re looking into this from Groupon before purchasing than you were smart, do not take the offer, as you can see this place is 100% Garbage, do not believe any positive things. Bad is Just bad.

Worst Thai Massage I have ever had. Asked Nan for a combination Thai-​Swedish massage. Got a mediocre Swedish Massage no arms and no face .At the conclusion of my massage Nan just left the room and I was confused if she was done or not. I had to ask for water she forgot before I left. Also my massage therapist was on her cell phone and did not even thank me for coming.

EXTREMELY UNPROFESSIONAL!!! I called to make an appointment 5 times with no answer and only a beep with no recording. I finally left a message saying that I was trying to make an appointment and to please call me back. A couple of hours later I receive a text with broken English saying that there is an appointment available 3 weeks out. I ask if there is only 1 massage therapist because 3 weeks is a long time to wait for a massage. They simply respond back with «what time do you want?» So I ask «Can u answer my question? «and they respond back with a different date now a month out. COMPLETELY ignoring my question. I would NEVER IN A MILLION YEARS allow whoever was on the other end of those texts to massage my naked body with that lack of business etiquette. Completely unprofessional.

Nan was amazing!!! Parking was easy. I fell asleep during my session so I’ll definitely be coming back. It has a great price for the 90 minute session. They also have specials so if you’re on a budget, it’s worth it to check it out.

It was very affordable. The facilities were adequate. Parking is easy. They have their own lot just off of Ventura. The upstairs neighbor was a little loud (this is why I only gave a 4-​star rating).
I had a 90-​minute massage and it completely relieved my shoulder ailments. The massage was amazing and very relaxing. They offered either a female or male masseuse.
I definitely recommend this place and will go back again.

Nan is excellent! I’ve been patronizing her since I found her with a Lifebooker certificate. She’s from Thailand and was trained there in the Thai method and here in the Swedish one. I’m on a budget and her regular price is the best I’ve found in town for the 90 minute length and her great skillset. I’ve had massages all over the world and she knows how to apply the perfect amount of pressure to my stiff body. I feel like I’m floating afterward. I’d go there every week if I could afford to. The space is clean and nice, nothing fancy. This is not Burke Williams! but who would expect that for that price? I’m truly grateful for Nan — she’s really lovely and I love conversing with her when I’m awake during the treatments. Everyone I’ve referred has thanked me for doing so. Scheduling is good except for when she’s booked up.

I’ve been a licensed & certified massage therapist for 12+ years & this was one of the WORST massages I’ve ever received. I wasn’t greeted upon entering, but let that slide. The man standing there handed me a form to fill out & when complete, I handed it back. He asked if I was ready. I said yes & followed him to the room. He told me to get undressed & lay face down. When he returned, he started massaging my back. He never introduced himself, never asked what type of massage I wanted & never asked about pressure. He did the EXACT same stroke for 20 minutes up & down my spine. I was taught in massage school to use the same stroke no more than 3 – 5 times. I almost got up and left at this point, but I kept expecting him to switch it up.
When he finally did something different, he began using hot towels & pressing them down all around my back. This continued for 10 minutes. He never asked about the temperature & BURNED my skin more than once. He completely ignored my rotator cuff & when working on my neck, he jammed his thumbs in over & over. Then he jammed his thumbs into my glutes several times. When working on my hamstrings, he draped VERY modest & only gave attention to the lower 2 inches of my hamstrings.
He finished on my legs & bluntly said «turn over.» Then he held the sheet up 4 feet in the air, so I was completely exposed while turning.
On the form I filled out, I requested that he spend a little extra time around my temples. He did touch my temples for 30 seconds, but then quickly moved on. He ignored my pectoralis muscles & the front of my shoulders. He briefly worked on my quads & then got out the hot towels again. I’ve never had so many hot towels used in a massage. The thing about hot towels is that they are expensive to launder & no more than 3 – 4 should be used on one client. Even more disturbing was that after he used the towels (wiping off dirt, dead skin cells, sweat), he put them back in the warmer. This is UNSANITARY & can transmit bacteria to the next person!!! He worked on my feet, which was decent & then said «All done.»
I was extremely frustrated by the end & wanted to help him become a better therapist, if possible. I walked out & he was on the telephone. When he finished the call several minutes later, I asked his name. I won’t post that here, because I don’t want to embarrass him, but do want him & the establishment to see this review. I asked him how long he had been a massage therapist & he said 10+ years while waving his hands in the air. Maybe that’s true, but I’m not buying it. I asked if I could give some advice, but there was another therapist & a client in the room, so again I didn’t want to put him on extreme blast in front of everyone. He said I could give advice & I told him to be careful in the future about the hot towels & that he burned me. He & the other therapist were listening & both laughed when I said that. I was stunned & my facial expression showed that. He then apologized & I handed him my business card & quickly left before I lost my cool.
My purpose of writing this post is to warn others who may consider getting a massage here, but also to let my therapist & the establishment know how terrible this experience was for me. I hope I can save someone from getting a horrible massage.

So my friend and I were able to come back and try it. My friend said she gave the place 3 our 5 but after the way I woke up I give it only 2.
pros:
–inexpensive
–close to home
–easy to find parking
cons:
–We were in the same room separated by a curtain so their was a lack of privacy .
–Never asked me what kind of massage I wanted and it hurt like crazy– I asked her once to soften her pressure which made it a bit better, but not much
I woke up so sore. My back is killing me… and my hand/​arm is bruised. I don’t think I will go back. I like massages that relax me and almost put me to sleep. Not the ones that make me feel like I was placed in a meat grinder.