The Oaks Express Laundry Center

Well as you can see, the «owner» of the Laundromat got back to me and as you can see less than helpful he claims that there were signs around saying no refunds, but when I was there, I didn’t see any, still stay the hell away from this place as they are thieves they steal your money which is a crime.
(dropped it to a 1 star because the «owner» was rather rude in his reply)
Going to the BBB
Now it’s not about a refund, now it’s about business ethics and a shady owner

This review will «tell it like it is.» I have been going to this laundry ever since they opened. In the beginning the employees were very nice and respectful. Over time the same two ladies started working there and they are the most disrespectful rude employees I have ever come across. The change machine they had used to give quarters and i used to ask for $ 1 bills since you can only use a prepaid card there for everything. Both ladies act like I owe them money or something. They gave me dirty looks every time I asked for change so eventually I just stopped dealing with them before I got to my limit and told them off.
Secondly, my clothes got stolen couple weeks ago and I completely understand that they are not responsible for my clothes but I went up to one of the ladies (keep in mind same old grumpy, pissed off lady for no reason) and I asked her where my clothes were because she was using it for business purposes so i thought she had emptied it. So she said that there was nothing in the dryer and told me in a very rude f***ing way «well we are not responsible for your clothes so you shouldn’t leave it here unattended.» So Im wondering at this point why in the world she is getting an attitude with me when I’m the one that just got my clothes stolen and should be pissed off instead I was calm and nice.
Point is, I will no way in hell ever, ever go back to this place again. Im sure they will do just fine without my business since they are so busy all the time, but if you read this, save yourself the headache and go somewhere else if you dont want to get an attitude for no damn reason from two ladies that apparently hate life.

havent came here in a while bin in my Malibu home but came back to my Sherman oaks home and saw I still owned a laundry card from here but I assumed cause it’s bin so long it wouldn’t work so just decided to stop by and see if it still worked and it did and it had 80 $ so instead of letting that go to waist washed all my cloths and with the ozone and the two lady in the front were super amazing and very helpful and easy to talk to I think there names were aurora and Sandra well super friendly staff

Good clean place, great wash facilities, easy pay system. I can say it was an enjoyable first wash and the staff was helpful but be warned you cant open the super washer or you will have to pay or a whole new cycle, I almost learned the hard way but was given a pass

Love this laundromat! It’s really big with lots of different sized machines. Very clean. Friendly and helpful staff.

I use Oaks Laundry for their laundry drop off service and it is great. I took 130 pounds of clothes and received it cleaned and nicely folded. They have a helpful and friendly staff. Very nice experience thank you very much. I will definitely continue to use them.

GO HERE!
Huge place w/​many large (value) machines. I used a 5 load washer for 3.85. The prepaid card option is soo nice. No more going to banks, stores, using the money exchanger etc. to get quarters, then spending tedious moments shoving 20 quarters in the slot. Just use your debit or credit card and load up the card. When you are ready to wash, just swipe. This is my new laundry spot. Thanks Guys for being open!
* large selection of washers. You will not have to wait for a washer or dryer.

Best place ever if your looking to drop off your Landry. The service is quick, organized, folded perfectly, and clean. I’ve also taken several comforters (both cotton and feather down) return perfectly in addition to same day service and a great rate!

I love this place! I live 10 minutes away and have a laundromat around the corner from me but i rather wash here. The 8 load machines are the business. I always have at least 10 loads and the 8 load machine makes everything so easy! I am done in a shorter amount of time than if i washed at my building. What makes this even better is you can use your credit card to load a wash card. No more hoarding quarters or remembering to get cash. I’ve never had any issues when washing here. Everyone is friendly and helpful. I put my clothes in a drier that wasnt heating up and when i told the worker she gave me credit to dry in a different machine! I’ve never used the fluff and fold service so i cant comment on that.

I stopped coming here even tho am only a few blocks away. Each time i come here i have to wait several days for my clothes to be ready and theres always seems to be some type of marks on the clothes looks like iron marks all the time.

The lady at the front is extremely RUDE! No to menton she gave me a price at drop off and when I came to pick up it was twice as much! Never going back again!

I come here regularly, and if one of the huge (8-​load) washers is free I’m happy. I don’t think I save money in the end versus coin laundry at my apartment complex, but it’s definitely faster throwing everything in one machine.
They keep everything clean and it’s nice you don’t have to pay for the laundry card itself, just the money you add to it. Free wifi and a vending machine are nice perks.
I’m knocking off a star because the last few visits, it’s been absolutely stifling in there. Running decent AC in an LA laundromat is a must.

A little bit of a tight parking lot (getting in/​out is scary).
Large machines. Feels a little cramped when it’s busy — like it’s hard to get around people because of those clothing carts everywhere.
Not as clean as I would like and you need to pay $ to use the restroom.

This place is always staffed with friendly assistants. They offer fluff n fold service as well. Lots of new machines and great prices. Even tho they’ve increased prices lately re still cheaper than my building.

Spacious, clean laundry center with counter tops to fold your garments, table and chairs to hang out while you waiting.
A parking lot is right at exit /​entrance so no schlepping the heavy laundry …
And a small coffee place a few doors down which offers a variety of yummy snacks and drinks will cheer up your waiting time indeed!

Pros: — clean, machines are great and varied sizes (double, triple and power load [8 loads]), has ozone sanitizing option, lots of machines for a smallish place.
Cons: — small, took a while to get to parking (behind building), pay to use bathroom.
I had about 6 loads of clothes to wash and my apt building only has 2 machines and can’t hold my big blankets. Came here because it was the closest to me. If I need to, I would return here to do laundry again.

If I could give this place negative stars I would because of Eve, the same woman who offended almost everyone else who had a problem at The Oaks as referenced in six recommended reviews and one filtered review.
I brought my comforter to their fluff and fold service after I spent approximately $ 100 at the Oaks in a matter of weeks.
When I picked up the comforter, I noticed that there were dirt marks that had not been there when I dropped it off. The girl who was working there acknowledged that they was not there previously. I said I would take it home and see what it looked like because there was no room to open it there.
When I got home, I saw that there was dirt in more than one place which looked like the comforter had been dragged on the floor. I also saw that one of the corners of the comforter had been burned. Not only that, but it was still damp.
I immediately wrapped it up in their plastic and put it in my car. I took it from my car to the Oaks in a cart. When I brought it back in, I showed it to the young who worked there and she again acknowledged that the stains were not there when I dropped it off nor was the burnt corner. After that, she said «It’s still damp.» I then left it there to be redone.
The next day I got a phone call from this woman Eve. She told me that the comforter got dirty when I dragged it on the floor when bringing in back into her place. If that was the case, why would I be bringing it back?
She told me that the comforter was damp because I must have not dried it after I washed it at home. As I mentioned, it did not fit in my machine at home! I told Eve that her own employee saw that dirt existed when I picked it up that had not been there when I dropped it off.
Finally, she said that they couldn’t get the dirt out and kept going on and on. I repeatedly told her that I was not going to argue with her and that I did not want to get upset over a comforter. She told me that this has not happened in 15 years. (I was later told that they have been opened for about four years.) She said that she wanted to talk to me when I pick it up. Talk to her again? I asked if that meant I had to pick it up while she there. She granted me the privilege of picking up my own laundry at my convenience.
I went in one more time out of desperation had another unpleasant experience due to Eve.
Lastly, I heard the employees complaining that the owners do not give their employees the legally required breaks which is a labor code violation. I do not want to give my business to people who treat not only their customers but also their employees in this manner.

Quick, clean, reasonably priced. I haven’t used a laundromat in years, but now that my new place out in Sherman Oaks doesn’t have a washer/​dryer it was time to venture out. Laundry cards are a huge boon, as I hate carrying a bunch of change. The machines are clean and fast; I was in and out with two loads in less than 40 mins.
I will definitely be doing all of my laundry here in the future, and can’t wait to try out the drop-​off/​pick-​up service next.

I never like using change to pay, but when you dont have a laundromat you consistently go to, change works perfect. This place doesn’t take coins! They use a ’ loadable payment card’ as payment for wash’s/dry’s. You have to load money onto there payment card to use there machines. If I were coming here often it would be great, since I dont, I’ll have a few dollars left on a card I won’t use.
Newer place, clean, lots of parking, mach ok new are fair priced and has on site attendant.

So far so good…
Love that i can use my visa/​debit card to load the card and wash. Wifi, parking, new clean washers, snacks and little tables to sit at.
Not having washer and dryer at home anymore sucks! I’ve been looking to find a decent place to do laundry for a while now and i might have just found it.