U.S. Bank

I’ve never had bank employees slander my wealth management practice before hence the poor review. I’ll be moving my account. The only reason for two stars is due to the politeness of the managers and tellers

Day 1.
10÷02÷15
Walk into the Gardena branch with Jared to find out the whole US Bank system is down.
Day 2.
10÷03÷15
Walk into the Hollywood branch to find out that both parties much attend & that they still work with the «home branch» system so we much go to a branch that’s close to our home. We live 20 miles apart, it wont be a problem, especially since Jared is already a customer of theirs. Btw when I say they, I mean a business banker & the manager. I ask them to look over my paperwork & let me know if anything is missing. They check everything, the fictitious name, the resale permit, the DBA & they confirm that when we’re together, we’ll be good to go. As I’m leaving the manager even tells me that if I return to the Hollywood branch with my partner, she’s willing to overlook the home branch situation & open the account for us
Day 3.
10÷07÷15
We go back to the Gardena branch. We sit down with a banker because the business banker is with an other customer & he’s just gonna get our basic info to save us time. He starts asking all kinds of questions, & making notes too, what makes you different from other online stores, what is your vision, what will you be selling & with what strategy, etc. About 30 minutes later, he starts putting the real info into the system, name, address…
The business banker is free but she has decided to make some calls.
The banker asks if we have a Tax Id number. We don’t. He says it’s ok & that he will put in under my social since I am the primary signer. Then he notices that the business address is in Lake Balboa & tells us that he doesn’t know if he can continue. It’s the whole home branch problems all over again. He asks us if we’re gonna around for an other hour or so because he has to email someone & find out if he can continue. We leave & 3 hours later I get a call, we have to go to Encino. At this point I’m a bit turned off, mainly because it shouldn’t take 3 hours to give a call back about something like this. He adds that they have called Jared several times. If he had left a simple message the first time, there would be no need for the extras.
Day 4.
10÷08÷15
We’re in Encino & decided to call & check if everything is ok before walking in. We call a few branches & they refer us to this branch. We call & talk to the business banker & he asks us a few questions & points out that the Tax Id is very important & for some reason, he also sent an email to find something out & promised to call us back soon. NEVER DID!
Day 5.
10÷13÷15
We have our Tax Id number & we’re ready to go. We call in & ask for the business banker, he is on the phone & will call us back. He never does. We decide to just walk in. When we get there & we explain to a banker what we need & she apologizes, says that they’re having a very busy day & that the bankers all dealing with things outside their own departments but that he will be right back. There are 3 bankers in the branch & only 2 are busy. There are 2 tellers & only one is busy. Our business banker is the man sitting outside in his car & is on the phone. Busy day indeed.
He walks in, & goes to his desk. We walk up to him & tell him that we talked to him the previous week & that we have our Tax Id number. He asks for a partnership agreement, says he can’t do it without that either. At this point I’m pissed. I start asking him why he didn’t call me back the previous week, why he didn’t mention this when we we’re on the phone & a lot of things that we’re caused by other bankers & the bank as a whole gets demanded of this one person. I know that it suck when this happens but at some point, ppl break & this was my point. I ask him if this agreement is something we can do right there & he just says no. I tell him that I’m done with this bank & walk out with anger. We walk out & realize that the agreement takes 1 minute on the phone. We rush to a notary & come back 20 mins later, 1 hour before they close. He’s not there. 20 mins later he walks in with starbucks & asks with a rude surprise, I thought you were going to another bank? I give a smug comment back, can’t help it.
We go back to his desk & he says he’s unsure if he wants to help us now. But he looks over our papers & decides to start the application. But the system is down again. So he says he’s gonna have his guys take a look at the papers & he will call us in 2 days to go back in & sign.
Day 6.
10÷15÷15
Get a call from the banker saying that unfortunately they can’t open an account for us. The pplwho looked over our papers has denied our request. I ask for the reason & he doesn’t know why. So I ask to talk to the manager & he’s apologetic which means nothing at this point & he has promised me to call me back & tell me why my application that hasn’t been submitted yet has been declined. But I’m not holding my breath.
Just wanted to let you guys know that banking with these individuals & the bank as a whole is like gambling with your time. My advice is Don’t Do It!

I feel strange writing a review for a bank, but I felt I had to due to the continuous excellent customer service I’ve received from them over the past couple years. I’ve been a US Bank customer for a very long time, and brought all my business banking to them (this particular Sherman Oaks branch) a little over a year ago.
I have regular weekly and monthly interactions with them in-​person, by phone, and via email, and the customer service always impresses me. Our business needs are typically urgent and sometimes require going the extra mile to correct strange situations, and they’ve stepped up every time, especially where the national customer service people claim they can’t do anything — the personal service and commitment to satisfaction reminds me that I made the right choice.

This bank branch is great. They always know who I am and handle my banking quickly and correctly. They recently helped me with some business lines of credit and it was soooooo easy. I also love they have lolipops!!!

I love to bank with us bank. but this location has no real customer service. ATM has been down several time. Its never busy but central to what i need to do. The tellers are usually nice. But last time i came in the teller, was no help at all! Go to the Woodland hills branch or Encino one.