Ultrazone Laser Tag

This review is specifically for the Game Master Mandy, a short Asian girl with long brown hair. She was absolutely horrible, rude, aggressive, and made everyone uncomfortable.
I used to come here every weekend in high school, I used to love this place, but she’s absolutely ruined it and I highly doubt I’ll be coming back. During the briefing she pointed at a bunch of people, said they were blue team, and then yelled at us «GO, what are you doing here, GO PLAY YOUR DUMB GAME, seriously just GET OUT» until we left. Typically they go through more rules and let all the teams enter together, so no one was expecting to have to get yelled at in order to go.
As we’re playing the game, she was walking around rudely making fun of people, «you’re playing like shit» «that’s a bit strategy, you’re gonna lose» «wow you’re really bad at this». Eventually it got so bad, she started loudly critiquing our play style, and calling us stupid. «From someone who plays a lot of games and ACTUALLY WORKS HERE, that’s a stupid strategy and you’re definitely going to lose, you just wasted $ 10, you guys have no idea how to play do you». She was rude, condescending, aggressive, and ruined my birthday. I came here with friends in a large group and gave this establishment good money and have been a return customer for YEARS, only to have my birthday ruined and my loyalty lost. I’ll probably call the manager to express my concerns, because someone like that shouldn’t be working at a place like this, especially with children involved. I’m a grown adult and was upset by her, I could only imagine how a kid would feel.
If Mandy is there, don’t bother coming in. She’s a total b! tch. Won’t be coming back.

I was paid to be happier in this review, this time around. I love this place! It’s so fun. Little kids are your opponents and they crush you. It feels good to lose together. I’ve had so many fond memories here. I had no idea that they were closed on Monday’s. Today was a really important day and it was screwed so badly. It was unbelievable. Every place that we had left to go was closed down. And Ultrazone just put the icing on the cake. Thanks.
Goodbye Ultrazone.

Just booked my daughter’s 11^th birthday with Dougan and he was incredibly helpful! He knew exactly how to help me just to book laser tag without booking a room. Very excited to have my daughter’s bday here in January! Thanks Dougan!

This place is awesome, most fun I’ve ever had. The layout is awesome, employees are nice, prices are good, etc. Only been here two times and I have to say sick (it is just an expression). Can’t wait for the next time I come here.

I’ve wanted to play Laser Tag since I was 7 or 8 and never tried it until now. We had so much fun! We played two rounds and had a blast. Fun for kids or the kid at heart.

Omg I came here Saturday night with a friend and it was extremely fun! The environment was so chill! Everyone was super friendly and the employees where awesome. You got split into three teams green, red, or blue. Each game is about 15 minutes I’m not too sure. Everyone that you don’t know gets together with you and teams up to get the other team, it’s full of laughter you share with random people and that’s the fun. At the end you get the scores and the winning teams. They also have an arcade you can spend time in to pass time to wait for a new round of laser tag.
It’s 10 $ for a round and 30 $ for all night unlimited play so it makes more sense to get the all night one unless your only planning to do three rounds. If their is a party or celebration they have private rounds and won’t let you in unless there’s a random spot open due to someone from the party not attending the round. Their pretty cool about it though and we got in.
Love this place!

I just hosted an event on Halloween night with 40 of my closet friends. The staff of Ultrazone were so kind, patient and accommodating. The course and vest/​gun technology is amazing — we all felt like we were on board the Starship Enterprise! A perfect experience, beginning to end. Thanks for making our Halloween night amazing!

Found this place on Unilocal spur of the moment and wanted to a game of laser tag. We took some friends and had a blast. Got our asses kicked by some little kids but it was a very enjoyable experience.

Just had my son’s 8^th birthday party @ 3 hours ago — an absolute hit thanks to Justin — he had tons of energy and was amazing with the kids — and his cake — cutting skill is like nothing I’ve ever seen! ! Best party location ever at a reasonable price!!! (Even my 4 year old had a great time) They take care of everything you just need to get there on time, bring the cake and enjoy!

My kids love this place
We went to a birthday party and it was super fun and nice restaurant next door…

Honestly, one of the most fun nights I had and I’m a grownup! Went there on my birthday with all my other «grownup» friends. We had a blast and perhaps took it way too seriously! It was war against us and twenty 11 year olds.
Would go back in a heartbeat! Great prices and group deals on 6 people or more. Fun arcade area and places to sit outside and sing happy birthday to yourself :)

My friends and I were bored and spontaneously decided to go play some laser tag. My boyfriend and I come here a lot since it’s right down the street from me.
Normally I’d give this place a 3 or 4 because when we’ve gone there were a lot of kids running around and inside where we play they had the lights on:/ and the girl that was explaining the rules seemed like she didn’t want to be there so it made us feel like, well, it didn’t help us mentally prepare for the game.
But, we came in on saturday night at around 9:30/10 and there were mostly adults and the vibe was just all around better. Our game master was truly wonderful. His personality shines through the rules, he was incredibly enthusiastic and got everybody in the room rowdy and excited :) his name was Robbie but I think his name is Roberto!!! Seriously he was awesome!
After the rules were explained we went in and got geared up. We got green this time.
When the game started, guess what??? The lights were dimmed!!! That alone got me even more pumped. It was darker and more exciting. This was by far the best game I’ve ever had here at ultra zone and can’t wait to get a big group together and head over on Saturday nights! Hopefully Robbie is there again, cause once again he was amazing!!!

This review is only about a birthday party
Short version: get everything in writing and manage your expectations, it’s being run by kids in their 20’s, after all.
Long version:
If a staff member says «Don’t worry about it, no problem» in response to a request, that doesn’t mean «Yes. we will take care of that.»
It means «I have been trained to agree with you, even if I have no intention to follow up on this myself, or even communicate with other staff. Frankly, I have no idea what you’re even talking about and want to end this conversation.»
It also means «shut the hell up,» but that will come later.**
I called six months in advance and said «I’ve looked in on your parties and I have only one concern: You have plastic tablecloths and styrofoam cups and plastic plates and plastic forks and plastic decorations and they all get rolled up into a huge ball and stuffed in a dumpster after two hours. This is pretty standard, but I’ve had parties other places and we’ve managed to minimize waste. For our party, can we at least use paper plates and cups and maybe skip the plastic tablecloths?
I was told «don’t worry about it, no problem.»
I asked, «would you prefer that I pick up these items and bring them to you in advance?»
I was told that if I paid an additional $ 100 Splash Upgrade, she could buy supplies like I was describing.
Now, no one would mistake me and my husband for environmental crusaders, we’re reasonably competent recyclers at best. I just think we can do a little better.
Ten days before the party, we dropped by to check out The Garden Room, the best and largest party room. There was a suffocating mildew smell: as in hit-​your-​asthma inhaler, take a Benadryl, go home and wash your clothes-​level stench. Jess said that rainwater had gotten in, but promised it would be cleaned soon.
The day of the party, our assigned party person had never heard about any of this. The Garden Room carpet and ceiling stains were still visible (didn’t care) and smell was ungodly. The only change were the Glade Plug-​ins. I opened the doors to try to air it out and started to set up anyway. But my son has the kind of asthma and allergies that require me to keep an Epipen and a rescue inhaler in my bag, so when he said «my chest is tight,» I stopped unpacking the food and decorations.
I asked the manager if we could move to another room. To his credit, the acting manager seemed to be trying, but the new room was ¹⁄₃ the size, cramped and dark. The extra $ 100 I paid had been spent on Darth Vader masks and inflatable lightsabers. These were cool, but a real problem: we had to listen to our Party Person scold the kids constantly for poking the balloons with the swords.
Both the manager and our assigned party person claimed they’d never heard anything about buying paper or recyclable party supplies. We saw other party captains laughing with the kids, but our was a straight-​up surly inexperienced teenager: a grumpy sullen unhelpful teenager I still tipped%17, because I’m high-​maintenance, but I’m not a total asshole.
They didn’t even provide enough water bottles for every guest to get one, I spent hundreds of dollars for the guests to not even get water. And after all the staff’s promises, at the end of the party they even stuffed the water bottles in the trash. I paid extra money for them to do what they were going to do anyway, and got treated badly for it. My husband said «if you give me a trash bag, I can throw the water bottles in it and take it out to the recycling bins behind the building. But the staff just snapped
«Don’t. Worry. About. It.”*
The staff insisted that I was the only customer to ever complain about the mildew stench in the Garden Room, but on our way out, I passed a mom who was wrapping up a party in there. I waved and said «Did you have a good party?»
She said «the room smelled awful, but what am I going to do, not have the party?»

I consider myself an expert of sorts on laser tag kids’ birthday parties, having been to many, many venues in the LA area since entering the world of parenthood.
Recently attended a kid’s party here and was super impressed. First of all, this place is clean. I went to another laser tag arena last fall (won’t mention the name) and it was… yukky and gnarly. I still get grossed out thinking about it. The reserved party room here was very clean and I liked how they decorated it with lots of balloons and bright tablecloths. Impressive! The party room had its own private bathroom which was tidy and had an automatic foam soap dispenser… nice! It was well-​stocked with paper towels to wipe your hands. It’s so gross when bathrooms quickly run out of tp and towels, especially when kids are constantly going in and out of the restroom. Not here! They are really well-​prepared and organized here.
Secondly, the party organizer, Jackie, was amazing. Great rapport with the kids! She was all over the place… explaining the rules of the game, monitoring the game while it was in progress, in the party room serving pizza, cutting the cake… Omg. I can’t say enough good things about her. She told me they offer parties for adults and I’m seriously thinking of hosting my own bday party here next year!
Thirdly, the laser tag arena is very cool. Lots of nice props that didn’t look cheap and flimsy. One laser tag place I went to several years ago had no props or decorations in the arena at all. It was just black walls and that was it. Boring! I’ve attached some photos so you can get a little taste of the décor here.
The Mom who was hosting the party told me that Ultrazone will order Dominos pizza as part of the party setup if you so choose. If you like Dominos, this is a plus! I personally thought it was better than the «house pizzas» typically offered at these kinds of venues.
The only thing I didn’t like about this place was trying to find it! Its signage wasn’t very visible from the street. Make sure you look up cuz it’s on the second floor. There’s a parking lot behind the building and they validate your parking, but I didn’t know about this and parked in the lot across the street and paid about $ 4. Not a big deal, but because it was my first time here, it was a little frustrating trying to locate the place.

This place is not just for kids. I REPEAT NOT JUST FOR KIDS… amazing fun for my friend’s birthday… and as an assorted bunch of twenty-​somethings we have no shame in our game… unlimited laser tag is the way to go for your needs… weather it be just for fun or a special occasion… just have at it. #LockAndLoad
Side Note: Arcade is pretty «totes» very kid friendly (probably more so than the laser tag).

Came here for a random fun night of laser tag with a few friends and it was fun. The night all you can play is a great value. Sammy was an awesome game host. Really nice!
Downside: rude kids but, does not deter me. I’m 24 years old playing laser tag on a Saturday… I shouldn’t really expect everyone else to be mature. :P

Yes, I am in my mid-​20s and came here on a Saturday night. What of it.
I had never been laser tagging (is that the appropriate verbiage?) before, and must say Ultrazone did not disappoint. From the arcade-​filled waiting area and scoreboard «oohs» and «aahs», to battling against 10 and 11 year-​olds, it was everything I wanted out of my first laser tag experience.
I came with a group of around 20 for my boyfriend’s birthday (all of us in our mid-​20s) and we were grouped up with an additional 20 or so other people for two games in a row. The first game we had another group of ~12 lively adults and a couple smaller groups of high schoolers. The second game was a few different groups of middle and high schoolers, all of whom were very gung ho to be playing with a group of loud, obnoxious «oldies.»
We all squeezed into the «briefing area» for the pre-​game routine right at our designated game times and listened to the 5 – 10 minute spiel about how to play, what to do with the equipment, and VERY MUCH how not to run around the game space. Then we were escorted into the equipment area where we each donned a vest (each with 5 light-​up sensors, 4 on the front and 1 larger one on the back) and gun (that only works if you have 2 hands on it, which I thought was a nice touch that probably discourages shoving and stray limb flailing for the younger crowd). And then it was off to the races. The game space itself is a little small for our group of taller-​than-​average participants, but we made it work and had a blast.

We decided to host our son’s 10^th birthday party here — and it was the absolute best decision we’ve ever made as far as parties go for my son.
First and foremost, our host, Cherokee — was amazing! She was ultra friendly, pun intended. We saw her coming up the escalator and without either of us knowing who each other was, she gave us a very thoughtful, sincere, «Hi! How are you?» — Only to find out that, 20 minutes later, she was our party host.
During the party she was thorough, friendly, considerate, thoughtful and well-​organized. I could see her managing the staff here one day. She took care of EVERYTHING for us, the rest of the staff was great too, but she really bent over backwards to accommodate our rowdy bunch of kids. She’s got a very infectious outgoing personality — not too overbearing, just perfect for this type of work. She was on point and knew exactly what to do and what to say, every step of the way.
She gave the instructions and introduction to the parents and kids on how to play laser tag, very easy to understand, had great charisma, etc. Everyone was just very happy with her and how she took care of my son and all the guests. The parents had a blast too! We had a very memorable time and it’s a party that my son will not soon forget.
The price was just right. I can see how it could get pretty expensive if you had a very large attendance, but I know that it was worth every penny — you are after all, in Sherman Oaks, CA! I saw a few reviews complaining about the price, but you get so much from your money — especially in terms of service /​quality of the staff. These folks have their business down to a science.
Not a single thing went wrong and the entire party was flawless, kids had a blast, parents had more fun than the kids (at least, I know I did), and we HIGHLY recommend UltraZone for any birthday party even. It was just so much fun!
Thank you UltraZone and our spectacular party host, Cherokee! I wish I tipped her more, that’s the only thing I wish could have gone better.
Pro Tip:
— If you want to not pay for any more than just the 15 child minimum, make sure you tell your host, so you don’t skyrocket your bill
— Tell your guest in advance that the parking is covered for 2 hours only
— Sanitize and wash your hands after playing LaserTag and playing games in the game room
— Tip your host well if they deserve it, I know mine did — but I simply wasn’t thinking and only tipped like 13%, she deserved 20%. But we will be back!

If this place wasn’t so expensive, I’d enjoy it more. If you go on any evening, expect to pay $ 10 per person per game. The games are literally around 8 minutes. That comes out to about a 1.25 per minute. If you are new to laser tagging, you’ll likely need a practice round ($ 10) and a fun round ($ 10). Lol so $ 20.
If you feel like you spend a whole day there… do the $ 30 for the day pass. Much better.
Everything here smells of teenage angst — and sweat… although it’s arguable that this may be the same thing.
If you come on Sat or Fri night, you may run into people your age – but then again, you’re shooting at teens who play this game like it’s Call of Duty.
Don’t get me wrong, it sure is fun. Just know what you’re paying for and who you’ll be running around the dark, dingy halls with.

SO fun!!! I’m coming back for my birthday! For 8 dollars a person you get to walk around and shoot some people and relieve some stress in air conditioning!
Nice waiting area with arcade games also!
Be aware though that some of the guns don’t work!
Very clean and friendly staff!