Victoria’s Secret

Every time I go to this location I am greeted by every associate. I have had some great service by Victoria, Vanessa, and Afsineh. The store is always clean and not cluttered like other places in the mall. Seems like all the associates are always willing to help!

I like this store. They have great customer service and products. Definitely recommend this location!:)

Today I went to the Sherman oaks fashion square and I went to the Pink store on the second floor. I’m always there shopping for hundreds of dollars. I shop a lot at Victoria’s Secret too. I’m their loyal customer. However, today I’ve had a horrible customer service and shopping experience at the Pink Store. They close at 11pm today, I wanted to make $ 100 purchase today and the two female associates were rushing me and were rude and it was 11 and in a hurry and every second they’ve been telling «we’re closing, we’re closing.». It was so annoying. I was upset and I was about to leave without purchasing anything. I told the associate «I’m leaving «and she said «yes go and come back another time». She didn’t even try to comfort me or hold on to me so I can finish my purchase. So I just quickly bought one bra and the other clothes I had in my hands left there and they didn’t even apologize or say goodbye. They lost a loyal customer. I’m giving them two stars because I shop there a lot but today’s experience was really bad.

Not sure why but every time I come in here its a bad experience. I returned a thermal today (with tags) and the woman for real asked me of it was worn because it had stains on it. Stains? Really?! It was deoderant from trying it on and it quickly came off after I rubbed it. I understand if it was like make up or a bignspot but it was a small spot along the collar from pulling it off over my head. The other time I was here I had another issue with a different girl who had an equally rude attitude. Retail sucks everyone knows that but check yourself

For as long as I can remember I have been going to Victoria’s Secret for everything that I need. I have never had an issue with them in any of their locations. Staff is very friendly and helpful.
Place is always clean and tidy unless they have a super sale and well… you guys know how that goes with being tidy everything seems to be all over the place b to that okay haha
They are pricy of course but you get good quality, so that’s okay. I wish their bras were less expensive and not $ 60 because they don’t seem to last very long the wire pops out in few months and it’s a bummer to throw a $ 60 bra for a wire issue.
Their panties are perfect they have all you can imagine of sizes and looks, never had a problem.
Fitting rooms are adorable, and the ladies that work the fitting room are great and helpful especially if you’re having trouble with bra sizes haha
And don’t forget that this place is not just for bras and panties they have lotions and perfumes and sport wear I even own a sport bra that cost $ 75 it’s been a year and it looks brand new.

This is a review for Pink Victoria secret. The sale associates are rude and careless. First time I visited and purchased they left security tag on and the original tag when I purchased wasn’t even on. They demanded the original tag when I went in to get the security tag removed. Wtf. Second time I visited they left part of the security tag on and forgot to take the pin off and it poked my finger and I bled. Terrible. Please pay attention to your customers purchases. Geebus

This is an excellent store. The three workers i interacted with were very attentive and positive. And I will tell you a secret, if you hate bra shopping and really do not know your size and basically have an aversion to the whole thing, but you must wear a darn boobsling because of your job (i.e. you are a teacher), then you must have a consultation with GINA. She is the absolute best. Say you just HATE bras, like I do, God bless her, Gina will work with you she is not afraid of your horrifying opinions and negativity. She will be honest and work hard to find you that elusive great fit. Gina has a PHD in bra fitting!!!

I keep on coming back to VS here at Westfield Mall every summer to stock up on their lingerie… The service is so important for a best fit and I always come out so happy and satisfied with the excellent quality, comfortable, lovely things I buy and most attentive service.

Every time i come here with no makeup casual clothes, I don’t even receive a hi and they say there to busy to help, BUT every time I dress better and have makeup on, they wanna help and always ask me if I need any help and their on top of their customer service. Way to go bitc* employees, just way to go! So wrong. I’m gonna complain to corporate about their ridiculous behavior

The staff here was really helpful, and constantly checked up with me to see if I needed any help. I was not looking for anything specific and walked in with my sister because it was their semi-​annual sale. I recently bought a bunch of new bras online from them, so my visit was just window shopping. My sister however spotted the new pink duffel bag and then went through an impulse buy with the body sprays because they were on sale and near the register. I find it funny that the register is set up all the way at the back, so you can easily get dragged into some serious splurges once you step in.

Went for the semi annual sale, and maybe because it was early in the day everything was well organized. I was not attacked by staff which I can appreciate, but Andi in the dressing room was a joy to work with. I would have purchased more bras, but there were not many bras in my size.
I wish Victoria’s Secret would carry more bras and lingerie in larger cup sizes. I would spend a lot more money there if they did.

I just recently went shopping upstairs at Pink. I usually hate shopping in the VS stores, because their music is so loud, it’s distracting, and because the sales people are more concerned with folding underwear than helping me out. But this time I met an Angel named Tiffany. She asked if she could help me, and I said «yes please! What are the most comfortable panties and bras, because I am pregnant and I don’t want anymore of the sexy itchy lace crap»…and she gave me her honest opinion, helped me pick sizes and styles. Tried everything on and purchased almost everything she recommended. I even had to buy new bras since being pregnant, your boobs grow too! It’s nice to have assistance without pressure. She was very kind and helpful, unlike most of the salespeople there. So she deserves 5 stars, but the reason I’m giving 4 is because as usual, the music in the store was blasting at 11am!

It’s really hard not spend in here. I always love the selection. It’s pretty good for being a smaller spot. The customer service is awesome and they always remember you!

I love shopping at Pink upstairs and Victorias Secret downstairs.
Pink only goes up to size 36D, they do not have DD. They have a nice selection of Pink merchandise though. Love it.
Victoria’s Secret down stairs has a great assortment of fitness clothes, new bras and VS beauty. It’s a pretty big store space and customer service is great.

Ashley is absolutely wonderful! Even though I was there a little bit before close she kept a positive demeanor, and was very happy to help me.
Love this location!

I love Victoria secret. I actually like this location the best because the store is pretty big and they are pretty good about having the latest stuff. I actually went there yesterday to get some jogging and gym clothes and I found a lot of cute stuff. I actually wear some this morning to jog and it was so comfortable. I love the pink section!

I like this Victoria’s Secret location, especially after they remodeled. There is always plenty of employees to help. The only drawback is that there’s almost always a line (at least everytime I’ve gone), but then again it’s like that at the other locations as well.

One star for Gina who helped me out at the fitting room. Cashier waited till she scanned all of the merchandise before telling me that 30% off coupon cannot be accepted even though first question I asked when I approached the register if I can use it and she said yes between answering the phone and answering other customers questions.
She said due to fraud she cannot accept my coupon and apparently there is a sign behind the cashier. After I tried to explain to her that I received it from corporates and it DOES NOT have the expiration date all she said is «OK». I repeated myself and asked if anything can be done especially I was not making small purchase and yet again all she did was say «OK» I asked to speak to the manager she said she is in the back n she already asked her manager and the answer is «no». Am I not allowed to speak to the manager myself?

My go to for all my «undergarment» needs. I receive great coupons in the mail so I’m constantly at this store spending away! Employees are friendly and are helpful when needed. My favorite line is the «Body by Victoria». Sometimes when they are out of the nicer options for 34DD it’s disappointing so I’ll just walk out with a lotion instead! The store is organized and everything is always in place except when they have a semi annual sale – that’s when it can get a bit messy with bras and panties flying everywhere!

Love this location. Employees are always so nice and helpful. I’m always greeted when I come. Staff is always available to help you. clean & organized. Very knowledgeable about the products they sell.