U-Haul Moving & Storage of Sherwood

I made my reservation despite reading the bad reviews because Its the closes U haul to my house. Big mistake, the morning of pick up I was told they didnt have the size truck I reserved, they said someplace else in Tigard did if I wanted to drive there. Thats a big NO!!! Dont call me the morning of and send me someplace else what the hell! so we went and picked up a smaller Uhaul at the Sherwood location, we ended up making two trips instead of one which cost me an extra
$ 80 labor for 4 hours
$ 15 gas for the extra trip
Time with my wife and family on Sunday afternoon
The manager on duty reduced the cost $ 25 on the extra milage which wouldnt have been there anyway had they the right size truck to begin with. Most people would go out of business if they ran there company so sloppy.
Read all the other reviews and go someplace else to save yourself the headache.
Uhaul, find someone who can run your store better… is the nicest way I can put that and still get this posted.

They mess up your reservations make you drive to different locations that also don’t have what you need. The general manager refuses to be of help. Not a place to rent from. If you don’t want complications with a move don’t use them.

Absolutely horrible! I was completely shocked today by the truly insulting «service» my mother received today.
My mother was very excited to get a hitch put onto her car today. She has been looking forward to the appointment and asked me to join her. Her appointment was set up by the owner/​manager. He checked to see if the parts were available and set the appointment for Saturday (today) at 1pm.
When we get there the men at the counter informed my mother that SHE is wrong for showing up for her appointment, telling her that SHE should have called to confirm HER appointment. He tells her that they do not have the parts, that he does installation and just got back from vacation. He tells her that he has already rescheduled her for 5 days later (with out her approval or even telling her prior to). He treated my mother as if she was stupid for even walking into the building. He told her it was her fault. This is shocking. My mother was so upset that she was shaking. She told him to forget it. She didn’t want to come back. I don’t blame her. I will NEVER step foot into Uhaul again. I’m not sure why this man thought he could treat my mother that way. He should be reprimanded and ashamed. Those who stood and watched are just as bad. This experience made me sick.
If you are reading this, save yourself the wasted time, money and stress… go elsewhere!

This U-​haul is not worth the time or the money they will over charge. I rented a truck from them to make a move in Tualatin. I went over the costs and fees associated and was told exactly what it would cost. Magically after I dropped the truck off that night I was charged well over what I agreed to pay for an in town move that had «unlimited mileage» I think I drove the truck a total of 30 miles all together. Not only that but I filled the tank as instructed at the gas station right down the road. I got charged for a whole tank of gas. I basically got charged over twice what I was quoted PLUS the «cost» of an ENTIRE tank of gas (reference above where I only drove 30 miles AND filled the tank).
The employees were rude condescending and inhospitable. They refused to listen to my concerns with the bill or look at the receipt for the fuel fill up. I tried to bring back the boxes that we didn’t use and they refused to take them stating that they had been used. The boxes in question hadn’t moved from my SUV since I placed them in there the day I bought them.
There are plenty of other U-​haul and other rental places in the area and they aren’t out to steal your money.
Buyer beware.,

Overcharged on 2 different occasions. Disputes filed, BBB complaints filed.
Staff is not friendly, often rude.
Avoid at all costs.