Tom Schaeffer’s RV Super Store

Great customer service. We travel all over the us spending a lot of time in our RV. Sooner or later we all need professional help. These guys were great to work with. They were very professional and respectful when repairing my DIY project. Nice parts depth too!

My wife and I were on our way to the east coast and passed through PA. We decided to stop by this place on a whim, as we have been thinking about an Rv. I can tell you that we haven’t bought yet, but while we were there, we were treated very well! The staff was friendly, and we learned a lot! The owner came out and spoke to us himself, which spoke volumes to me! Anyway, it was a great experience! I would pretty much drive back to them if we do get serious in the future!
Thanks guys!

I have been in over 40 RV dealerships and have never seen anyone invest this much time to take care of the customer and make the experience fun. I was in the parts department for a long time and was amazed at how easy it was to find pricing and how clean it was. The service people are very happy to help. The RV business is tough when it comes to service and almost no dealers are willing to help the RVers.
Before you purchase an RV understand that this is not a car. It is a house on wheels that will break and then few dealers that do service are to busy to help you if you bought from the dealer that has no service department or if you bought out of the area and picked it up. This is a great family owned business and America needs more of those. Tom that started the company is still around and involved. He is great.

Upon making a decision to trade in our newly used trailer for a toy hauler, we wanted to shop around with multiple dealers before making a decision. We were in contact with three (3) dealers in the surrounding 200 miles. Upon my first inquiry Schaeffers, I was transferred to Mike in sales who was informative and able to provide immediate answer to all my questions.
Mike was able to meet with us in person, show us some toy haulers, and provide us with a deal similar to other dealers. Upon purchase, the staff was able to walk us through the new toy hauler top to bottom, ensure everything was in working order, get our trade-​in evaluated, and get us out the door with a big smile on our faces.
This is not our first rodeo with sales in the RV business and will certainly not be our last. The entire pre-​sales/​post-​sales process was flawless.
The other dealers: they seem to be able to talk the talk but were very unresponsive and didn’t seem to have the same level of detail and knowledge as Scaeffers. Our US dollar spends anywhere, so I’m happy Tom Shaeffer’s was able to assist.
Would I do business with again? Absolutely and I look forward to this awesome team here!

Outstanding!!! From sales to service to finance. Love a place where it is about the customer, not the money. My friends and I will only get our RVS at Schaeffers!

Stopped with a major issue with my 40 diesel pusher and even though they were VERY busy and could not fit me in, the service mgr came out and advised me and gave me numbers to call to get help!
The place up the road: Boat and RV was NOT interested in helping me out in ANY WAY!

After driving 10,000 miles zig-​zagging across the country in my new RV I needed some things taken care of. While I was visiting family in the area I found that there were only 2 large RV service companies nearby, with a few people recommending Tom Schaeffers in Shoemakersville.
I should have been skeptical when my detailed inquiry through their website went unanswered for a week and I had to call to make an appointment.
After dropping my RV off, they said I would get a call in 1 – 2 days with an estimate. After 4 days, I called and the person that I spoke with didn’t know anything about my RV — only that he «saw a note that some parts were on order, but most of the repairs are complete». I never received a quote and work was performed? eek!
I called back a day later and got in touch with the service person that I was initially working with. He gave me a quote on a few parts and I went in to see what work had been performed (without my authorization). He told me that the RV would be ready by Friday (10 days in the shop) and they would call me if anything changed. I didn’t hear from them, so I called on Saturday to tell them that I needed the RV by Monday when I was leaving from the area. I called on Monday and was told that they were just wrapping things up and I could pick it up late that afternoon.
Overall, Tom Schaeffers wasn’t communicative or up front about their pricing before performing work. I don’t know if it was my service rep or indicative of the service department as a whole, but nonetheless, I won’t be going back for future repairs to my RV.