Bank of America

I came at 12:15 on a Wednesday and boy was it busy! There was a line for the tellers that almost went out the door and it was slow moving. There were also many people at the ATMs and meeting with banking consultants.
A very odd thing happened to me… I decided to try making a cash deposit at an ATM, something I’ve never done before. Since the line for the tellers was not moving I decided to try it out because I was seeing other people do it and it was fast. I put my ATM card in the slot and it took it halfway and then spit it out and drop it down into the machine. I can’t even explain what it did and never seen anything like that. Anyways… It was stuck, I could see it and touch it but not get it out. I got the attention of an employee who was also perplexed never seeing anything like that before. She was nice, but twice she asked, «What did you do?» Twice I replied, «What did your machine do!» Jeez, I know how to use a ATM machine. She tried to use her keys to get it out but it wasn’t happening. They had to try from the back side. Meanwhile another employee came to ask me, «What did you do?» Again, I replied, «What did your machine do!» How many times do you want to ask a customer this question?!
Finally they got it out, the woman handed it to me and I thanked her a million times and she said in a dry voice «you’re really lucky.»
Um no m’am, you are really lucky!!!
A customer behind me actually made the comment, «it’s as if you came in today thinking, gee, let’s see if I can cram my card the wrong way into an ATM and shove it down the wrong slot just for fun!»
Jeez, what a fun lunch break. I probably won’t go back to that branch. Not because of that but because it’s so crazy busy there!

They always have two tellers available while there are fifteen to twenty people waiting in line.

Yes I heard about Mr Fong’s manners. This branch claimed my $ 12 charge was due to a bank employee’s error on the check I deposited. Mr Fong just admitted to their fault and still I was charged. It’s bank regulation to charge you $ 12 if a check you deposited bounces even if it’s their fault. It’s not a big amount to fuss about but where is the justice in that when they just admitted to their error and still charge you? Also, isn’t that enough that they earn from what money I have and still charge us little customers $ 12 every month as maintenance fee? Can you imagine how many millions of little customers are charged $ 12 every month just for having a bank account with them and how many more are charged $ 12 for checks that is not even the customer’s fault aside already from the $ 35 penalty they’ll collect from the «at fault» customer? I mean this bank earns a few extra billion dollars just out of little customers who are not at fault. Too greedy. Greediest bank on the face of the planet.

Raymond Fong, assistant manager at the Westminster location in Shoreline is extremely rude and lacks customer service skills. He has no business working in customer service! If Mr. Fong intends to continue working with the public, I suggest he get some customer service training — the sooner the better — to learn how to engage with people in a professional manner. It would be better for customers if he worked in a back office and avoided the public altogether!
Signed — a very dissatisfied and now also former Bank of America customer.

I don’t use banks much as I’m much more of a credit union fan. For a bank, it’s a good branch. It’s spacious, clean, and efficient. I often find many tellers at this location and it’s always staffed with a guard (though I’ve never figured out why). Some tellers are friendly and faster than others but in general, it’s a consistent experience.
I love the televisions they have up and they’re usually tuned in to the Food Network, or similar channel.
Parking and vehicle traffic can be irritating with the bank, Big Lots, and Central Market customers. I usually park on the side where the drive thru ATM and tellers are. Most people don’t know about it and it’s easy in and easy out.

Short lines! Fast service! Friendly tellers! This is my home branch (although not the one I bank with most frequently). I’m always in and out in 10 minutes or less. How’s that for speedy banking?